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Management and the rest of the staff are phenomenal. Again if there could be more rules for employees to protect employees and not always favorite customers I think would make it a much more positive work environment.
¿Qué es lo mejor de tu paquéte de compensación?
The medical benefits are decent.
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¿Qué son algunas de las mejores cosas de tu equipo?
They have pleasure to work with and I look forward to seeing them everyday.
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¿Qué es lo que más te gusta de tu equipo directivo?
They provide equal employment opportunities for people of all types of abilities and educational backgrounds.
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¿Qué fue lo que más te gustó del proceso de entrevista?
A gentleman who interviewed me was very kind unenthusiastic it made the process very comfortable and easy.
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¿Qué va mal y cómo puede mejorarse?
The main claim I have are the customers. We are not trained on how to handle unruly customers. It makes us feel inadequate and our job and worthless as human beings. There should be more rules in place to protect the employees and not always favor the customers.
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¿Qué debe cambiar para mejorar la cultura de la empresa?
If a customer as a corporate complaint corporate needs to handle it and not ordinary people working in a call center. Call center workers are not trained on how to handle a corporate complaint and should not be as to do so in the first place because a corporate complaint is corporate responsibility
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