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Shock. IBM is an industry leader and we preach innovation. We don't have the ability to submit a help desk ticket, we use legacy, cumbersome, manual tools. We are immovable in our policies which inhibit leadership growth.
Quelles sont les meilleures choses à propos de votre équipe?
They are passionate hard working people.
Quelle est la meilleure partie de votre programme de rémunération?
It is a fair wage albeit not up to current industry standards.
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Having consistent messaging. Communicate company goals and strategies so their people can map their goals to them. Try to experience the reality of what your people are experiencing with the legacy tools you insist they utilize while our customers are decades ahead in their technology (Lotus notes?)
Que faut-il changer pour améliorer la culture de l’entreprise?
Please stop being so behind in the toolsets we use. Teams, SharePoint, Outlook - these are all the current tools our customers use and our legacy/out dated tools are embarrassing and make it difficult to interact with our customers. Get into the 21st century and embrace a culture of innovation.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
The tools we use are decades behind the industry, our competitors, our customers. It is embarrassing. It consumes a large amount of my time. It is frustrating. It sometimes does not work and I am left to work around or deal with not having them. Also, allow your user to submit help desk tickets.
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