Alkami Technology Operations Department Employee Reviews

This has been my longest time spent at a company, I am really hoping that the end game is worth it. Overall, I am pretty happy but there are things that really do need to change, not just talk and not just for our customers, the employees are what make us successful, show it more.

Review from Operations Dept · Posted a month ago

I have enjoyed my time here but I am seeing a shift in the wrong direction.

Review from Operations Dept · Posted a month ago

So far so good! I'm on my 3rd week here at Alkami and my coworkers are great and my manager is awesome.

Review from Operations Dept

Working at a job I was not hired for, just being a good solider.

Review from Operations Dept

My overall experience has not been good.

Review from Operations Dept

My direct manager is great, he cares, he protects us and he is all about work life balance.

Review from Operations Dept · Posted a month ago

I am new here, but so far I just appreciate the openness and transparency of my leader.

Review from Operations Dept

Willingness to listen to problems

Review from Operations Dept

The leadership team does a good job working on individual parts of the company, however when thinking of the entire company, they need to look beyond online banking and be inclusive of AoS.

Review from Operations Dept

Transparency and communication that funnels down to all levels within the organization.

Review from Operations Dept

Too many changes that may create short impact but don't overall better the ability to service our customers or create a better more collaborative environment where we can succeed at the highest level. Lower leadership choices - who is leading the teams at time is questionable.

Review from Operations Dept · Posted a month ago

Remove individuals from the organization who do not align with Alkami long-term goals, and are creating obstacles to be successful. Do not allow key leaders to prioritize politics over client outcomes. Prioritize reduction of tech debt and create a center of excellence of tools.

Review from Operations Dept

CXG leadership needs to get better at scoping how much and what is assigned to their team members. The team is completely drowning, and there seems to be very little concern or plans to help alleviate this issue. They should also get better at incentivizing their team.

Review from Operations Dept

Not making the team feel like we're on an island. This is not for direct leadership but rather executive leadership.

Review from Operations Dept

Have transparent communication, work with career goal and strengths during 1:1s

Review from Operations Dept

This is the first time in my career/life where I feel at ease because of the healthcare benefits!

Review from Operations Dept · Posted a month ago

RSU and Annual bonus compensation are very helpful.

Review from Operations Dept · Posted a month ago

Peak Performance PTO, Excellent Medical

Review from Operations Dept

The compensation package is decent, however since Alkami is focused on the Remote Work environment, they also need to ensure that benefits (E.g. Metlife) has good options in more rural areas, as the options available in my location are not valuable and I am considered out of network a lot of times.

Review from Operations Dept

Combination of Base, keip and bonus structure.

Review from Operations Dept

Raises here have been horrible for a few years, even with good reviews. Pay is not keeping up with inflation.

Review from Operations Dept · Posted a month ago

For my role, I believe the compensation could be higher. I am still fairly new, so this might change, but with my experience in the fintech world I feel I should earn more.

Review from Operations Dept

Health Benefits are a joke.

Review from Operations Dept

To be promoted to a much higher title and only receive more work with a $0 pay increase would make anyone feel undervalued and taken advantage of. A pay raise, a bonus plan, a spot bonus, etc should've been given with the title change and additional work assigned.

Review from Operations Dept

The amount of work, the complexity of the system and the disconnects in internal workflows are far greater than similar jobs that paid me much more, even as starting salary.

Review from Operations Dept

I've never met a mean Alkamist. Our hiring process ensures teammates are not only good at their technical role, but good at being a human.

Review from Operations Dept · Posted a month ago

We collaborate really well, no one is left hanging, if help is required it is provided, all one must do is ask and there are plenty of opportunities to do so via daily huddles or weekly triage meetings.

Review from Operations Dept · Posted a month ago

High level workers that are collaborative and emotionally intelligent.

Review from Operations Dept · Posted a month ago

Being a new employee, I just appreciate how eager they are to teach me and seem genuinely interested in learning more about me and what I can bring to the team.

Review from Operations Dept

Understand each others problems and concerns

Review from Operations Dept

Inclusion across many different facets of lives.

Review from Operations Dept · Posted a month ago

The people here, the direct contirbutors, seem to really care about the work, get angry when things dont work and do the needful in attempts to get them fixed. If only the company direction would accommodate.

Review from Operations Dept · Posted a month ago

People are allowed to do their jobs and are trusted to be adults during the work day.

Review from Operations Dept · Posted a month ago

Ability to effect change across the org

Review from Operations Dept

I love that we have #WonderfulWednesday and #guild channels in Slack! It helps break up the work day and allows you to get to know other Alkamists.

Review from Operations Dept

We sell what we don't have, then claim the problem is with delivery. We masquerade as a product company, but we are writing one-offs

Review from Operations Dept

Solving complex problems to support Alkami's customers.

Review from Operations Dept · Posted a month ago

Completing a ticket and hearing the client is happy with the results. I like to know I made the client happy.

Review from Operations Dept · Posted a month ago

Working and building relationships with our customers.

Review from Operations Dept · Posted a month ago

My autonomy and ability to work independently when needed.

Review from Operations Dept

Being able to assist the Customer and provide a positive outcome.

Review from Operations Dept

More help, not staffed for all issues

Review from Operations Dept

There are too many duplicated efforts to accomplish a single task. We should streamline as much as possible. There are too many applications we use to manage our work. We should consolidate to 1 or 2 applications and use the application's full product offering. People should be paid when promoted.

Review from Operations Dept

There is a lot of disconnect between Product, Dev and Implementations, which I'm sure makes Support difficult. Perhaps Product and Dev could get some middle people to do internal feature reviews, efficient QA and definitely tech writing.

Review from Operations Dept

Everyone is burnt out and exhausted and there are no possibilities of staff add that are needed. It feels like the customer doesn't really feel like our north star when their teams are completely over capacity and over-extended.

Review from Operations Dept

Our team is lacking support and, honestly, respect from the rest of the company.

Review from Operations Dept