Barracuda Networks Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept · Posted 20 days ago
Review from Customer Success Dept · Posted a month ago
Review from Customer Success Dept · Posted a month ago
Great organization with amazing people and products. Need more better direction in terms of sales.
Review from Customer Success Dept
Several years working the same position with no direction for advancement.
Review from Customer Success Dept
What do you like best about the leadership team?
i can only say to my manager Mital Patel but she is very understanding and patience.
Review from Customer Success Dept · Posted 20 days ago
Showing, communicating and expressing their want to push the company forward and improve everything.
Review from Customer Success Dept · Posted a month ago
This new team is unified like no C-suite before and it shows in company goals, initiatives, OKRs
Review from Customer Success Dept · Posted a month ago
I really appreciate how approachable and supportive the leadership team is with employees.
Review from Customer Success Dept
Leadership team is good in communication that goes out to the team.
Review from Customer Success Dept
What does the leadership team need to get better at?
Spend time being acquainted with the work being done by the base level employees of the company. Executive leaders should be capable of doing the work of entry employees.
Review from Customer Success Dept
Being more appreciative and encouraging , they only look at cons and NEVER , NEVER , NEVER praise anything good or in which we put heart and soul .
Review from Customer Success Dept
What is the best part about your compensation package?
im on base salary now and not commission...i am satisfied with my base salary
Review from Customer Success Dept · Posted 20 days ago
Great insurance benefits and flexible PTO
Review from Customer Success Dept · Posted a month ago
My pay is transparent and fair
Review from Customer Success Dept · Posted a month ago
The best part is the combination of salary, bonuses, and benefits that support my family.
Review from Customer Success Dept
Fair salary along with equity.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
In general most of the people are 30 to 40% below the market. Leadership team should take measures to come as close to the market in terms of benefits.
Review from Customer Success Dept
There seems to be limited to no support to actually progress in the company. Raises do not actually occur with merit, which discourages doing any additional work than entry level.
Review from Customer Success Dept
I would like to be paid based on the market and even though my team was cut in half during the layoffs, and I'm doing more work, my pay didn't increase.
Review from Customer Success Dept
There's no clear direction for career growth. It is no secret that Barracuda pays their employees on the lower scale. Our competitors/other orgs pay a lot more for a similar role.
Review from Customer Success Dept
Pay is not competitive with the market. Would like to see more bonuses for jobs outside of sales.
Review from Customer Success Dept
What are some of the best things about your team?
we all get along and go out for gatherings to know each other
Review from Customer Success Dept · Posted 20 days ago
Incredibly helpful when I am not sure of something and supportive.
Review from Customer Success Dept · Posted a month ago
Perfect combination of getting the work done while having fun doing it
Review from Customer Success Dept · Posted a month ago
Our team collaborates really well and supports each other to get things done efficiently.
Review from Customer Success Dept
We always value our customers and try the best to work as a team.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
we all get along and there is no office politics
Review from Customer Success Dept · Posted 20 days ago
It's clearly a company that people like to work for. There's a large number of people over 3 years.
Review from Customer Success Dept · Posted a month ago
Fun atmosphere in office with tons of perks
Review from Customer Success Dept · Posted a month ago
There's a strong sense of teamwork and trust that makes it enjoyable to come to work every day.
Review from Customer Success Dept
We always follow standard US MNC culture.
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
i have transitioned into CSM from AE so there are lots to learn
Review from Customer Success Dept · Posted 20 days ago
Solving problems and understanding people (clients or colleagues)
Review from Customer Success Dept · Posted a month ago
I feel like my company genuinely cares about my well being in and out of work
Review from Customer Success Dept · Posted a month ago
I really enjoy the positive atmosphere and teamwork that makes every day productive and enjoyable.
Review from Customer Success Dept
Working with various team and people ensuring the work is done together and succeed together.
Review from Customer Success Dept
What's going wrong and how can it be improved?
There is a lack of interdepartmental communication. There is also a lack of conveyance to Partners on what to expect when calling in for support.
Review from Customer Success Dept
By appreciating every out of the box effort which is being made by engineers , instead of ignoring it as if "meh you did nothing special"
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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