Build-A-Bear Workshop Sales Department Employee Reviews
Briefly describe your overall experience at your company
Ive been a part-time employee for 15 years and just became Assistant Store Manager.
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Started off excited, I am mentally exhausted now because of how each employee is treated
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What do you like best about the leadership team?
Amazing! My boss is amazing, kind and supportive. The best DM ive ever had.
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We work together and help each other.
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Great at getting the team motivated.
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they are flexible with our student schedule (to some extent) and encourage us to be great employees
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What does the leadership team need to get better at?
Getting out of the back and doing their job- stop making the sales leads & bear builders do what they're supposed to. When it's busy, don't stand around and watch- it looks awful when customers are waiting for help and management expects bear builders & sales leads to do everything.
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everything this company is horrible
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Not sweeping issues under the rug! This is a horrible company to work for in my honest opinion.
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Everything. We are understaffed, overworked and underpaid. It's hard to smile at customers.
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What is the best part about your compensation package?
Affordability and choice of benefits packages.
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The option for medical covergae
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Why do you feel undervalued and what would make you feel better about your compensation?
Don't mind the pay for the job description- but unfair treatment= never enough pay for that
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the pay is horrible especially for sales leads it’s a joke. the hours are horrible they make no sense. i no longer work here thank god but when i did my manager was a creep and a horrible boss
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Our CWM makes $10+ an hour more than any other employee, overworks her team, ignoring day off requests after approving them, ignoring weekly work hour limitations, and speaks to the team rudely. A leader that embodied BABW's core values would raise team moral and soothe other issues.
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Yes. The 3 years I worked there I was only given 1 eval! They took away the sales lead benefits!
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Better pay and benefits. We should make much more than minimum wage.
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What are some of the best things about your team?
Well we all work at a store where we get to make people happy and make stuffed animals. My team is genuinely inviting and kind.
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Everyone does their part and we all communicate. There isn't a single person I don't like working with currently.
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We all get along and work as a team.
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SOME people listen and are willing to help out whenever and wherever help is needed
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Always happy to see me, very friendly, and love to work with them
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What do your coworkers need to improve and how could you work together better?
They need to work on doing their part. The store managers run around like bear builders and the sales lead are stuck to do everything with little pay.
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What is most positive about the culture and environment at your company?
We all care about eachother, encourage eachother to do our best everyday, and we foster a healthy environment where asking questions and owning your learning is encouraged.
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When the children are happy and show appreciation
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Happy place to be, we all love it there
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The bear builders, AWM and sales leads are always taking care of one another, be it picking up a drink while on lunch for someone else, or just leaving AttaBears!
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Seeing the children and their smiling faces
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What needs to change to make the company culture better?
Follow our company philosophy and try and make the employees as happy as we try and make customers.
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What did you like most about the interview process?
The interview questions are more about your personality and your attitude towards life.
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It was very easy and personable
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It was a group interview
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They really wanted to know why I was excited to be apart of the company
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It was my first group interview, and I enjoyed that new experience. I also perform phone interviews as a sales lead, and I really enjoy that I'm trusted to vet future Bear Builders. It's fun getting to know new people and build my interviewing skills
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What would you improve about your company's interview process?
the questions don’t apply to the position
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What makes you most happy at work?
Making children happy. Making their visits super special and memorable.
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Giving children the experience and the wonder I had as a child walking into build a bear
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IF the general/assistant managers AREN'T working
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Making others happy is the best part
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Meeting guests and learning about their lives, what brings them in and how we can make a great moment/memory for them! Kids are always endearing and energetic.
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What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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