Costco CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Great for the most part, can’t really complain too much. We aren’t perfect but far from th
Review from Customer Support Dept
What do you like best about the leadership team?
Alway ready to work along side workers.
Review from Customer Support Dept
They care about us employees
Review from Customer Support Dept
Everyone is great! Training and leadership is excellent.
Review from Customer Support Dept
They give everyone a fair chance and compensate well
Review from Customer Support Dept
i like that they listen to the people below them like their associates and really care about our concerns because they promote from within so they can relate to us and they work hard to help the patrons.
Review from Customer Support Dept
What does the leadership team need to get better at?
Setting an example by following the policies and procedures they tell us about, by adhering to them when no one is looking. There great when the auditors are here or when there's a walk, however as soon as those people leave they go back to cutting corners
Review from Customer Support Dept
Listening to workers daily issues.
Review from Customer Support Dept
Slightly better communication with staff
Review from Customer Support Dept
They seem to care a lot more about making money then their employees at this point in the growth of the company. I think my particular management team has lost their path on what it means to be apart of costco, and how to take care of their employees.
Review from Customer Support Dept
183: Stop creating a toxic environment as a means of coercing employees to work harder. Stop using subordinates as punching bags by screaming at and belittling as a means of releasing frustration. Stop harassment against women and LGBT workers. Stop promoting "buddies" that continue these habits.
Review from Customer Support Dept
What is the best part about your compensation package?
Medical benefits that I can count on.
Review from Customer Support Dept
Great healthcare and vacation and sick time off.
Review from Customer Support Dept
Healthcare and rate of pay are great
Review from Customer Support Dept
I get benefits even if I work part time
Review from Customer Support Dept
Our health insurance is worth the job alone
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
The amount of customer harassment we have to smile and ignore is unreal.
Review from Customer Support Dept
If your part time or starting out it’s difficult. The supervisors and management take advantage of their employees. Make you work hard to make them look good for their bosses. Just don’t be cashier assistant and you’ll be good.
Review from Customer Support Dept
What are some of the best things about your team?
My co-workers are considerate and look out for each other.
Review from Customer Support Dept
Everyone gets along and knows what's expected of them
Review from Customer Support Dept
That we all get along
Review from Customer Support Dept
Everyone is upbeat and motivated. We really work well together to meet our goals.
Review from Customer Support Dept
We work hard and help each other out, we all want the same thing at the end of the day. We want our members to be happy
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Management needs to care about our needs first off, they need to understand that we are over worked and under appreciated. We need additional bodies, that would cut down on stress and tension among us all. We need a more open, and communicative management team.
Review from Customer Support Dept
Less pressure should be put on individual employees to improve their relationships and environment. Emphasis should be placed on management to foster a healthy, suitable workplace as opposed to a toxic, hostile environment as a means of keeping employees under control. Managers encourage spying.
Review from Customer Support Dept
Our employees are so new. Supervisors and membership are hired off the street. It would be helpful if management was supportive in training all. Most my supervisors don’t know basic things about Costco.
Review from Customer Support Dept
We need to all adhere to companies policies and use the same practices
Review from Customer Support Dept
Supervisors and managers do not positively coach to improve employees who need help working on skills
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The assistance and understanding I receive from my co-workers.
Review from Customer Support Dept
Everyone gets along, no fight between employees.
Review from Customer Support Dept
i am not sure abought that one
Review from Customer Support Dept
That we all get together well
Review from Customer Support Dept
Everyone is happy and friendly.
Review from Customer Support Dept
What needs to change to make the company culture better?
Costco corporate trainer once said that the toxic culture at 183 occurs at most Costco locations after some time. Some managers express the belief that high pay and benefits cause employees to act out. I believe Costco's toxic culture is institutionalized and truly is part of the company culture.
Review from Customer Support Dept
Members can be disrespectful and the volume can be overwhelming because under staffed. Supervisors take advantage of cashier assistants to make them look better. All position should be satisfying and be able to do it everyday without doubt of looking for another job.
Review from Customer Support Dept
What did you like most about the interview process?
My interviewer showed excitement about the job and company.
Review from Customer Support Dept
The managers were very polite and easy to hold a conversation with.
Review from Customer Support Dept
it was fast easy fun
Review from Customer Support Dept
The meeting went well and was very positive.
Review from Customer Support Dept
The managers didn’t seem to Judge you
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Everyone working together. Not being asked to take one for the team.
Review from Customer Support Dept
Having coworkers that are fun to work with.
Review from Customer Support Dept
Positive Bosses, employees get along and customers are great
Review from Customer Support Dept
Talking with my co workers
Review from Customer Support Dept
My coworkers are my friends and work is fun!
Review from Customer Support Dept
What's going wrong and how can it be improved?
Make managers be managers and not allow them to choose favorites.
Review from Customer Support Dept
We need more people on every shift
Review from Customer Support Dept
Working outside can be harsh! Whether it’s hot or cold. Carts need to be easier to manage. Loading furniture. Running items back and forth. Members always coming up and say they don’t want the goods or other items anymore. Go backs can be excessive. Supervisors needs to better trained.
Review from Customer Support Dept
Understaffing and not being recognized for working hard
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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