CVS Health CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
The environment is what most people would expect a multi billion dollar company to be like.
Review from Customer Support Dept
What do you like best about the leadership team?
Their Collaboration & Integrity, plus caring for each individual on varies Teams. Accountability, that gives an since of Trust. Implement all team members involved to design ideas that will result in new ideas offering Innovation to build strong & desirable work environment. Heart At Work!
Review from Customer Support Dept
Awesome place to wirk for.
Review from Customer Support Dept
They make the same expectations for everyone
Review from Customer Support Dept
I like my manager because he acknowledges the hard work his employees put in for him, but i do not feel like the corporation as a whole appreciates their employees.
Review from Customer Support Dept
My immediate team is great
Review from Customer Support Dept
What does the leadership team need to get better at?
Listening to the employees in the stores. The pizza isn't working.
Review from Customer Support Dept
Retail pharmacy expected to do more with less. Extremely stressful on pharmacists and in turn the technicians. In regards to direct management - there needs to be less gossip amongst colleagues. This creates a hostile work environment.
Review from Customer Support Dept
treating people better at work
Review from Customer Support Dept
Better at understanding employees and treat every one equally.
Review from Customer Support Dept
Upper management needs to be more willing to help individual stores
Review from Customer Support Dept
What is the best part about your compensation package?
Compensation package gives the individual the opportunity to strengthen your self worthy, future, & plus work & life balance.
Review from Customer Support Dept
CVS has competitive pay for sure. However not having sick time at LEAST available for part timers is unfair. Some jobs have paid vacation for part timers and we can't even get a few sick days?
Review from Customer Support Dept
5% employer match with 401k
Review from Customer Support Dept
The Employee stock plans offered
Review from Customer Support Dept
The compensation is ok for the job
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
You're consistently expected to do the work of 3 people every shift and if you're not stuck in the drive thru or slow Virtual Verification you're expected to make enormous amounts of PCQ (basically cold calls) calls to ask people to pick up the prescriptions they don't need.
Review from Customer Support Dept
a decent raise once in a while
Review from Customer Support Dept
Yes, very much so and wish i didnt feel this way
Review from Customer Support Dept
getting paid more hourly due to the amount of work that goes in
Review from Customer Support Dept
I am part time working full time hours now for just about 6 months. Just make me full time so that I can earn PTO that’s the only benefit that I really would u
Review from Customer Support Dept
What are some of the best things about your team?
Teams bond. Collaborating with one another. Openness each one have to see others as benefits to the team. Bouncing knowledge & skills on one another. Always in Training & colleagues, are instructors. Watching the positive Integrally grow each moment on the day to day operations.
Review from Customer Support Dept
My team was good at communicating with each other.
Review from Customer Support Dept
They're all very Friendly, goal oriented
Review from Customer Support Dept
there are a few good people
Review from Customer Support Dept
Everyone works well together. We have great communication and get things done
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
While the workload is split pretty fairly amongst everyone. There needs to be an end to indulging in gossip about other co-workers. It creates a hostile work environment
Review from Customer Support Dept
I'm happy with my coworkers they follow the company rules and comply with the expected culture
Review from Customer Support Dept
He more helpful and to be a better team member.
Review from Customer Support Dept
yes we can definitely improve
Review from Customer Support Dept
Unhappy employees make bad coworkers - it starts at the top.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Putting your colleagues as UNO on the top of the scale. Knowing & showing they Matter, plus they bring about the Best out of the company
Review from Customer Support Dept
Your direct supervisor/pharmacist/manager will understand the issues you're facing because they're being held to the same unrealistic expectations as you.
Review from Customer Support Dept
The most positive aspect of the environment is everyones willingness to provide excellent customer service, and sometimes even going above and beyond.
Review from Customer Support Dept
Interacting with the customers is the biggest contributor to the positive environment
Review from Customer Support Dept
Working with and helping others
Review from Customer Support Dept
What needs to change to make the company culture better?
friendlier people to work with
Review from Customer Support Dept
employees need to be respected for the hard work we do instead of criticized on the small mistakes.
Review from Customer Support Dept
The type of people that work here. We need other ethnicities like white people and Asians.
Review from Customer Support Dept
hire managers that follow rules and don't promote friends but qualified staff
Review from Customer Support Dept
I feel they should pay their management staff a little better
Review from Customer Support Dept
What did you like most about the interview process?
Most of it was done online in a virtual workplace
Review from Customer Support Dept
meeting face to face for the interview
Review from Customer Support Dept
It was very easy to complete
Review from Customer Support Dept
It was really a phone interview and then a meet and greet with the manager and pharmacy manager to show my qualifications as a pharmacy technician so that I could get hired for the position I was applying for.
Review from Customer Support Dept
The manager and her expectations
Review from Customer Support Dept
What would you improve about your company's interview process?
Ask people questions of what they may actually face on the job, not just the silly icebreaker questions.
Review from Customer Support Dept
Interviews are few and far between. The hiring process can take weeks or longer between all the classes and online courses thrown at us immediately. I have yet to see someone actually get interviewed
Review from Customer Support Dept
get some happy people to do it
Review from Customer Support Dept
i wouldnt improve anything about it
Review from Customer Support Dept
There really wasn't much to change
Review from Customer Support Dept
What makes you most happy at work?
Learning new skills daily & giving all of me
Review from Customer Support Dept
I'm happiest at work when I'm left alone to make my own decisions,
Review from Customer Support Dept
Working with customers at the cash register and throughout the store
Review from Customer Support Dept
My coworkers and my immediate management
Review from Customer Support Dept
leaving at the end of my shift
Review from Customer Support Dept
What's going wrong and how can it be improved?
Too few hours for the amount of work that is expected. When you're allowed to hire someone it takes months to get them on board. You're typically expected to be at 3 different places simultaneously, especially since the start of Covid. If you fall behind District Leaders simply say "work faster."
Review from Customer Support Dept
Like I said in previous posts - the gossip needs to stop. This is the workplace, not high school. I shouldn't have anxiety about what's being said about me and hearing such mean things being said about my coworkers.
Review from Customer Support Dept
Not put employees down and be better team players
Review from Customer Support Dept
Need more help and hours
Review from Customer Support Dept
unhappy customers rude pharmicist long lines constant price checks. the company should terminate any staff whether pharmicist or manager being rude to customer or staff
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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