Dennys Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
They listen to the issues even if they can?
Review from Customer Support Dept
The clear and detailed way of communicating as far as the schedule goes and time off.
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Great service friendly awesome team
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They are understanding and very reliable
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That they have compassion towards each employee and they are treated fairly.
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What does the leadership team need to get better at?
Mgr are very biased and unfairly pick one side because they are ther friends so wher is the I treat every body the same totally contradictory and liers
Review from Customer Support Dept
They need to focus on properly training the new hires. They don't seem too pay attention to the news of the new employee. They after just thrown in without proper training and left to try to go on without making to big a mess.
Review from Customer Support Dept
The general manager at the 4095 telegraph Rd Ventura Ca 93004 has pushed out all Caucasian employees and only has his friends and family members on staff. If your not a friend of his or family you only get 8 hours a week if you get full 4 hour shifts
Review from Customer Support Dept
They need people who care about the business and the employees and everyone needs to be on the same page.
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Follow up and follow through with employee complaints. Investigating such. Listening and taking complaints more seriously in a professional sense . Addressing issues as soon as they arise.
Review from Customer Support Dept
What is the best part about your compensation package?
We were not offered any benefits
Review from Customer Support Dept
Can't say there is a best part exactly
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That I receive my tips in cash so my student loans can get it
Review from Customer Support Dept
The money us really good and the hours are great too
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It is something that makes me think it will be there for me.
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Why do you feel undervalued and what would make you feel better about your compensation?
I'm a good worker I due the same as everyone maybe a lilbit more but they wanna pay me less and iv shown the the mgr crew but they want to down grade me not fair but i feel good about the job and food I serve to the customers
Review from Customer Support Dept
The pay is below that of similar jobs in similar situations. They don't offer benefits for part time employees. And almost everyone except the managers are considered part time. The hostess has 15 different jobs. Had to help the servers clean tables, take orders, run trays. But yet they don't offer
Review from Customer Support Dept
Higher hourly rate. $2.13 is the worst thing
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Pay raise or cash incentives for good work.
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I have not had a pay increase in 3 years
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What are some of the best things about your team?
Friendly and hard-working people. I like them.
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There all good people but really envious and jealous of the next person
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Most of the staff are helpful. Everyone seems to get along.
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They interact like family does, in all of its many aspects and varieties. Everyone works
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We are like a family
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What do your coworkers need to improve and how could you work together better?
We had no meetings to discuss issues
Review from Customer Support Dept
Better teamwork. And organization, not so much gossiping
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Work ethic, customer service it's not for everyone
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everyone needs to do there part when it comes to side work, and set aside differences at work
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Sloppy co workers who do not care about what they do
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What is most positive about the culture and environment at your company?
Making the food and seeing the satisfaction on. The clients
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The other employees. If it wasn't for them the company would not have any positive attributes.
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Our manager is super negative and will only listen and follow through with concerns if it benefits him
Review from Customer Support Dept
Allies can be found even when thought to be alone. And they try to help in their Way. People at the least pretend to be interested in u and your problems
Review from Customer Support Dept
We all work together like a well oiled machine, cause it’s a very fast paced but wi
Review from Customer Support Dept
What needs to change to make the company culture better?
Change in managers and employees attitudes
Review from Customer Support Dept
Stop abusing the employees by scheduling enough employees to satisfy customers, Sandeep Shah franchises always under staff to save the labor
Review from Customer Support Dept
More incentives to perform and a rewards based system
Review from Customer Support Dept
What did you like most about the interview process?
I got hired on the spot
Review from Customer Support Dept
The simplicity of it. The ease of the whole process.
Review from Customer Support Dept
The manager was open and spoke her mind and was direct with no undercut hidden falicy. She was real, kept it real
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Fast and easy to get
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The precise questions asked and the fact that there was a second interview as well.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Clients and knowing we did a good job
Review from Customer Support Dept
The customers! I love the diversity of customers we have.
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The people I work with
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Being able to interact with a variety of people types and share my positive outlook with them.
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Making the money that pays my bills
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What's going wrong and how can it be improved?
Management being fair and rationalized logical and realistic. Listening to employees without interruption to signify actually hearing what's being said. Taking things seriously. Investigation claims. Disallowing gossip or harassment
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New management , more professional people
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The work environment is disorganized and the manager is young
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Everythings wrong no leadeship skills , unexperienced managent team
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Consistent management that care about us
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What do you like best about your company?
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What would you most like to see improved at your company?
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