DXC Technology Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
There should be more focus on career opportunities/growth and would like to see the more people and customer-oriented
Review from Customer Support Dept
The CEO looks to be taking the right steps, but we have gone thru this several times and the momentum seems to last 1 or 2 years before things get worse again. Every change of CEO is the same
Review from Customer Support Dept
focus on communication and growth
Review from Customer Support Dept
they seem to understand the need to reward work monetarily, and provide increases with the rise of COL, as well as open up the opportunity for promotions
Review from Customer Support Dept
Clear communication and encouragement to grow and expand our careers.
Review from Customer Support Dept
What does the leadership team need to get better at?
paying salaries that are comparable to other companies for the same job, providing increases to keep up with inflation to provide for a livable wage, communication, understanding what its like to be working at the bottom of the pyramid
Review from Customer Support Dept
HR in the Philippines doesn't have hotline number. Are they afraid of their work? Hotline is necessary now... How can we get fast answer about HMO inquiries during this pandemic? Who should we contact ASAP in case we have question about payroll? Please keep an eye in HR Philippines.
Review from Customer Support Dept
Management layers from L3 and down are beyond repair, the toxic waste from the last 4 years will be impossible to wash off of them
Review from Customer Support Dept
Try and speed up the process of graduates getting set up into accounts and doing billable work.
Review from Customer Support Dept
What is the best part about your compensation package?
Health insurance, vacation pay, flex time
Review from Customer Support Dept
While I am still slightly below the average minimum for my job code/role, I did receive a significant increase in salary to bring me closer to the minimum.
Review from Customer Support Dept
Flexible benefits, Retirement planning options, multiple channels to access services
Review from Customer Support Dept
Rewards for passing QA scores!
Review from Customer Support Dept
benefits are great and pay is good
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
i do not get paid in line with other companies for my role, i have associates who work under me that make nearly what i do, cost of insurance is high
Review from Customer Support Dept
Market analysis for the high customer facing roles needs to be done for employees that have been with the company (and all it's mergers) for a very long time
Review from Customer Support Dept
Benefits are expensive out of pocket, and go up every year, without providing us with pay increases for the increase of cost of living. this means that as our benefit costs go up, and pay stays the same, we get paid less to do our job here. I also would get paid more at a diff company
Review from Customer Support Dept
The annual salary raise is based on local dissension and it is under the inflation
Review from Customer Support Dept
higher compensation for the position being filled CSR are the first point of contact for website failure also making adjustments to fit the customer needs. we bare the lack of accountability with the local ident Ogo who fail in operations we clean up, but we are sometimes abused on the calls
Review from Customer Support Dept
What are some of the best things about your team?
supportive, trustworthy, helpful, respectful, adaptable, dependable, hardworking
Review from Customer Support Dept
committed, dedicated, professional, good workmates
Review from Customer Support Dept
We all know what we need to do, even when challenged with impossible targets
Review from Customer Support Dept
The focus on customer service and the ability to take stressful situations and turn them around with the clients to show we are partners not a vendor
Review from Customer Support Dept
flexible and adaptable, hardworking, trustworthy, creative, willing to step up when i ask.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of DXC Technology yet.
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What is most positive about the culture and environment at your company?
supportive of women in leadership
Review from Customer Support Dept
Raul seems to be bringing the right culture to the company
Review from Customer Support Dept
It seems to be getting better
Review from Customer Support Dept
The ERG team, the variety of learning provided, the diversity and inclusion of everyone
Review from Customer Support Dept
Excitement for DXC Future growth
Review from Customer Support Dept
What needs to change to make the company culture better?
More communication would benefit the whole team
Review from Customer Support Dept
We are a small team with 5 people so not much need to be changed. :-)
Review from Customer Support Dept
More growth opportunities, motivation, more perks
Review from Customer Support Dept
Remove the middle management layers and reward the actual employees
Review from Customer Support Dept
What did you like most about the interview process?
few interesting rounds with experienced and diverse people
Review from Customer Support Dept
to describe role & responsibility specifically and how it is important and contribute to company
Review from Customer Support Dept
some clarity - but still some improvement needed around some values
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
coworkers, seeing my team develop and do great work
Review from Customer Support Dept
To lead and interact with my TEAM
Review from Customer Support Dept
the relationships with good people
Review from Customer Support Dept
Co-workers and keeping the customers happy
Review from Customer Support Dept
i love my job and am passionate about what i do. i also have the best team to lead, and coworkers to get through the day with
Review from Customer Support Dept
What's going wrong and how can it be improved?
The leads are not always competent and understand what is being asked of them
Review from Customer Support Dept
There is very little team interaction
Review from Customer Support Dept
not being paid for the job i do
Review from Customer Support Dept
Please improve HR here in the Philippines and especially REF.. REF is making covid an excuse not to get the employee to the office.. we need to get our things in our locker.. there was a saying you dont leave the company.. you leave the company because the management is not good
Review from Customer Support Dept
No motivation, no direction, no strategy
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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