Elemica Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
very good direct team and manager, challenging tasks and a lot of learning every day
Review from Customer Support Dept
I'm not very happy where I'm at currently. I feel very underappreciated and undervalued.
Review from Customer Support Dept
What do you like best about the leadership team?
Creating and sharing a vision.
Review from Customer Support Dept
Enthusiasm, open communication, trying to solve problems
Review from Customer Support Dept
They are approachable, sensible, rational, professional and reasonable.
Review from Customer Support Dept
I honestly do not know.
Review from Customer Support Dept
Some of the leadership team care about employees and understand the work required to keep Elemica operational. Key word = SOME.
Review from Customer Support Dept
What does the leadership team need to get better at?
The idea of on merit pay increases is insulting. Everyone works hard, and should be compensated for their efforts. Especially those who stay and work at the company for many years. Compensation increases have not even come close to matching inflation, its an insult.
Review from Customer Support Dept
Working to resolve my concerns
Review from Customer Support Dept
be more concerned how people are doing for life work balance and well being and not focus on revenue
Review from Customer Support Dept
I recommend to have a better process for every channel in company
Review from Customer Support Dept
What is the best part about your compensation package?
fair salary, bonus and raise
Review from Customer Support Dept
Not yet any. I am new
Review from Customer Support Dept
There are no delays in payments.
Review from Customer Support Dept
Review as per the market value.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I work very hard, meet all target dates, am a team player, prevent crises, handle customer escalations, handle executive reports for no bonus and only a 1% increase. I feel undervalued, underappreciated and I am unimpressed.
Review from Customer Support Dept
Yes undervalued. Pay and benefits should be much better than what is currently being offered to employees. CEO and Executives pay increases year over year vastly exceed employees.
Review from Customer Support Dept
better compensation that matches inflation and the market value for the job. Company needs to train and hire internally, this almost never happens. People are not promoted within the company anymore. Growth in the company is stagnant at best.
Review from Customer Support Dept
I feel undervalued because I work many hours overtime (60-70 hours weeks) to get things done with absolutely no recognition. I was promised a raise and did not even get what I asked for.
Review from Customer Support Dept
Yes, I feel undervalued. I believe we have lost and will continue to lose well-skilled women bc there are thumbs on their heads. Very think glass ceiling.
Review from Customer Support Dept
What are some of the best things about your team?
Team work, team spirit, got each other's back, high skills, unique skills, independent, supportive of each other and customer focused.
Review from Customer Support Dept
This is a dumb question
Review from Customer Support Dept
their knowledge in the direct team and sense of humor
Review from Customer Support Dept
Great communication, excellent teamwork, open door policy
Review from Customer Support Dept
We care about each other as humans. We train and cross-train and share our learnings. We are diversified.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Some teams need extensive training.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
All inclusive of ages, races, religions, genders, heritage.
Review from Customer Support Dept
The most positive thing is that I am able to work remotely and be around my family. One of the only things currently keeping me at Elemica.
Review from Customer Support Dept
very colorful and diverse team
Review from Customer Support Dept
I do not know how to answer this. There isn't a ton of positivity at this time.
Review from Customer Support Dept
Our team bc a lot of leadership is clueless.
Review from Customer Support Dept
What needs to change to make the company culture better?
Better compensation, hiring internally, higher 401k match
Review from Customer Support Dept
have top management be aware who is doing what , and who are the slackers and the really great workers
Review from Customer Support Dept
What did you like most about the interview process?
There aren't any Interviews reviews of Elemica yet.
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What would you improve about your company's interview process?
There aren't any Interviews reviews of Elemica yet.
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What makes you most happy at work?
feeling of accomplishment, working with my team.
Review from Customer Support Dept
my direct team and when we manage to talk and work together
Review from Customer Support Dept
New challenges, Team and learning stuff
Review from Customer Support Dept
Learning new things about system and processes.
Review from Customer Support Dept
Working with our customers and my team. Supporting colleagues.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Elemica needs to pay its employees better, and communicate about important issues like the company being sold, and potential layoffs.
Review from Customer Support Dept
Lack of resources, "bragging" about projects that are failing miserably, "lies" within the townhall of how things are really going
Review from Customer Support Dept
QLE Sell product launch was mishandled. Supporting it requiring an inordinate amount of people & time. People are burning out. Our customers were disappointed & furious. There will be serious repercussions - as we lose people & as we pay customers to apologize & try to retain their confidence & biz.
Review from Customer Support Dept
Too much work to do and too many people who do not own their own responsibilities
Review from Customer Support Dept
If there's a return to office, then office social interaction should be improved.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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