Experian Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Everyone is very helpful and available to collaborate
Review from Customer Support Dept
culture of support, no-blame culture, accepting and diverse culture
Review from Customer Support Dept
Our leadership team cares about the people and shows it in their actions. They clearly articulate the goals AND give us the tools to deliver.
Review from Customer Support Dept
Motivation, investing in people, clear career patch.
Review from Customer Support Dept
the level of attention and care they pay towards inclusion and diversity in the workplace
Review from Customer Support Dept
What does the leadership team need to get better at?
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What is the best part about your compensation package?
the pay is good and the perks are great
Review from Customer Support Dept
401k and stock employee ownership and paid time off
Review from Customer Support Dept
I love the 401K 4% match that Experian provides. Our medical benefits are great, although recent changes have caused some concern.
Review from Customer Support Dept
They are VERY competitive in the market.
Review from Customer Support Dept
not sure about them yet
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I am not paid the same as others that do the same job and provide the same value to our clients. My pay is lower due to the initial pay I started at when moving to Experian.
Review from Customer Support Dept
I think today more than even it is important to keep the level of effort in perspective on these times. It is hard to understand/feel that an evaluation might be more close to a "normal situation" rather than feeling it is adjusted to the new normal.
Review from Customer Support Dept
I think the pay is fair as a starting salary but when I see others that do lesser work or know less than I do get promoted and get raises because they work for different managers with different criteria it seems very unfair
Review from Customer Support Dept
What are some of the best things about your team?
We all have the same goals and that is to take care of our clients and due to that we have a strong sense of comradery.
Review from Customer Support Dept
supportive culture makes me feel included
Review from Customer Support Dept
they are the best, they work hard and leave no man behind
Review from Customer Support Dept
Positive, approachable, helpful, funny, great team players
Review from Customer Support Dept
by and large we all work towards the same goal and are all willing to help each other
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
overall positive and accepting of all types of people
Review from Customer Support Dept
the inclusiveness and the drive to to bring our true selves to work
Review from Customer Support Dept
supportive and inclusive, accepting of diversity
Review from Customer Support Dept
its inclusive, doesn't matter what background you come from, everyone is treated the same
Review from Customer Support Dept
The company approach to the culture and how they want employees to feel at work.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
how fast they responded after the interview
Review from Customer Support Dept
Getting the job of course.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Helping solve problems and taking care of my clients is fulfilling.
Review from Customer Support Dept
the people i work with and the customers
Review from Customer Support Dept
Making a difference for my team, peers. and customers.
Review from Customer Support Dept
Challenges, learning new skills, job is interesting, every day I am learning something new.
Review from Customer Support Dept
the work I do with the ERG. I feel like I get to truly make a difference for people
Review from Customer Support Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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