Fanatics Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Fanatics is a great company to work for. It has growing pains at times, but I would still recommend
Review from Customer Support Dept
What do you like best about the leadership team?
My leaders are considerate of my contributions to both my team and the company as a whole.
Review from Customer Support Dept
Everyone seems to work hard genuinely. This means for the most part people “walk the walk
Review from Customer Support Dept
The open door policy.
Review from Customer Support Dept
Their communication skills are the best!
Review from Customer Support Dept
You put in the work and make the effort in the role, you get praised
Review from Customer Support Dept
What does the leadership team need to get better at?
The work ethics and start to be the role model example for their workers
Review from Customer Support Dept
What is the best part about your compensation package?
The opportunity to earn pay raises frequently is the best feature.
Review from Customer Support Dept
The benefits and vacation time provided
Review from Customer Support Dept
The pay is the best part of the compensation package
Review from Customer Support Dept
401k match is the best part of compensations here.
Review from Customer Support Dept
Affordable insurance with tons of great discounts at other businesses. The 40% off our own products is huge if you're a sports or college fan. Make Christmas shopping easy.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Changed persepctive on this recently due to reactive org changes that seemed like there was a lack of plan. More proactive clarity on org and goals and positions needed.
Review from Customer Support Dept
I would like to be treat fairly and see everyone treat fairly
Review from Customer Support Dept
I do not necessarily feel undervalued so much as i do not think our pay rate has increased with inflation rates. Being an hourly employee(clock in and clock out) it gets frustrating seeing salary employees around the same level get treated different because they are on salary.
Review from Customer Support Dept
i feel undervalued because recruiters never follow up with you whenever you are trying to move up within the company
Review from Customer Support Dept
It seems like more work is piled on you with no pay to match
Review from Customer Support Dept
What are some of the best things about your team?
They take time to listen to one another when interactions with Fans becomes overwhelming.
Review from Customer Support Dept
Diversity of skills and perspectives. Alignment on hard work and fun both.
Review from Customer Support Dept
That we are truly a team. We can depend on each other and we don't mind helping out or teaching each other new task.
Review from Customer Support Dept
Everyone is always willing to help out! Always someone to talk to when you just need a second to step away from work to "reset"
Review from Customer Support Dept
Everyone is there to help eachother
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
they need to start to be approachable
Review from Customer Support Dept
They need to get on one paper and not be mad at the world and help each other
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The number of problems to solve/work on and to do so collaboratively with different teams.
Review from Customer Support Dept
The most positive is always somewhere out of Fanservice
Review from Customer Support Dept
You can bring new ideas to the table and they are listened to
Review from Customer Support Dept
Friendly environment, encouraging, always ready to help
Review from Customer Support Dept
Athlete engagement and recognition are very positive
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Fanatics yet.
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What did you like most about the interview process?
There aren't any Interviews reviews of Fanatics yet.
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What would you improve about your company's interview process?
There aren't any Interviews reviews of Fanatics yet.
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What makes you most happy at work?
Delivering big wins and value where needed and being able to get to those by working with others. Teamwork. Also, compensation.
Review from Customer Support Dept
Interacting with my team and peers
Review from Customer Support Dept
Everyday is different and I love helping people
Review from Customer Support Dept
challenges & solving day to day IT support issues
Review from Customer Support Dept
I like being a part of a team accomplishing exciting things so the best times are when we’re given a goal to reach and means to reach i
Review from Customer Support Dept
What's going wrong and how can it be improved?
The management team on Customer service
Review from Customer Support Dept
With regards to CS issues, we need to be ahead of issues and communicate in a clear manner with fans. Cancellations need to be explained especially when they are done by Fanatics and not the fan. Delayed items require better communication be provided with new exp ship dates
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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