Groupon Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
diverse team of experts who seem to have a great focus long term and how to get there.
Review from Customer Support Dept
That we all try and work together even thought we might like eachother
Review from Customer Support Dept
What does the leadership team need to get better at?
Leadership is too far removed from the actual workings for the company. They have no clue the impact their actions have.
Review from Customer Support Dept
What is the best part about your compensation package?
If you go above and beyond for the business, it will not be unseen, and they take care of you.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
That they have overtime for everyone
Review from Customer Support Dept
Treat the employees like garbage and you'll get garbage results.
Review from Customer Support Dept
What are some of the best things about your team?
Some good things are like eating together but also working together to know more about us
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
The CS Team Leads are smart and trying so hard to turn turds into diamonds. They have no support from upper management, HR, or tools.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
That we all work together
Review from Customer Support Dept
What needs to change to make the company culture better?
Everyone knows it's a mess. Why bother caring about projects that are going to implode in a few days anyway.
Review from Customer Support Dept
What did you like most about the interview process?
transparent and straight forwards, also the variety of stakeholders gives you a peak towards your future stakeholders.
Review from Customer Support Dept
That it was able for us to answer
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Morning coffee with coworkers and friends
Review from Customer Support Dept
What's going wrong and how can it be improved?
we are overwhelmed and often customer can't reach us and when they finally do they are angry with us even its not our fault
Review from Customer Support Dept
Moral is low and there is no trust or faith in upper management.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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