Grubhub Operations Department Employee Reviews
Briefly describe your overall experience at your company
I've been here about 1.5 years and it's definitely gotten better over time
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Over time the company has gotten worse. I like my co-workers, but we are underpaid and overworked.
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What do you like best about the leadership team?
They seem to get things done when needed.
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They are dedicated in what they do
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What does the leadership team need to get better at?
Being in touch with their front line people. Understanding their needs and challenges.
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The worst dispatching of any food delivery service. They will send you from one end of your territory to the opposite side and give you a pickup time that was half an hour or more ago. Severely penalized for rejecting such orders as well as the ones from restaurants that you know are no good.
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Better pay, better app features, incentives for good and long standing drivers .
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As a driver, I don't appreciate the terrible logistics system that GH is using. Multiple times I've been given orders to restaurant that were closed hours ago, and then get penalized for it even though it's not my fault. Last night December 26/27 I worked 2 hours over the midnight and only $13
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Handling errors more efficiently, improving communications between drivers and driver support. Making it easier for drivers to contact customers.
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What is the best part about your compensation package?
We don't really have one
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Stock options are the only good benefit
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It is competitive but that's what motivates me to be the best!
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Best company to work never though i will make 80k just deliveering food with them they pay more than any other food company and less tensions and simple and straight
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Why do you feel undervalued and what would make you feel better about your compensation?
Definitely feel like no one cares or understands. Stop being all about yourself and your bottom line and learn how to properly conduct a business in the service industry.
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To be paid more for each order. Incentives for good customer service and fast delivery times. Better driver care customer service.
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as a driver we get little to no compensation. In NY state, we are guaranteed $10 per hour minimum
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More benefits. Minimum delivery fee for customers. Discounts for drivers on food.
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The company pays way under market rate for a lot of positions (including mine). Benefits are ok but do not make up for the low salary.
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What are some of the best things about your team?
Everyone on the team is cool and tries to enjoy work as much as possible.
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Get to pick the shifts for work
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Good rounded people. People that want to work and get paid fairly
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What do your coworkers need to improve and how could you work together better?
I'm not sure exactly, some just aren't nice
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does not apply to drivers
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my coworkers are other GH drivers, they are great
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The whole team is pretty down. Improved moral would make it a more pleasant experience.
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What is most positive about the culture and environment at your company?
You get paid when you need it
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There is a sense of playfulness
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The flexibility of my schedule
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company environment is not so great, the customer care team is no good
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Flexible hours and scheduling blocks.
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What needs to change to make the company culture better?
It's very fake, not sincere. Need to improve morale and feel like the employees are actually cared about rather than looking like a hip/cool company.
Review from Operations Dept
What did you like most about the interview process?
It was quick and easy, just a background check
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I got a chance to ask questions and learn more about the company.
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Very easy to get on with them
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It was not much of an interview process. All they care about at this company is that your background is cleared and no tickets. You have that and your hired.
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it was fast and easy
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What would you improve about your company's interview process?
I did not have an interview
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What makes you most happy at work?
What I bring in each day
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delivering good food to my customers
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That i work for a company which cares for all and i love what i do
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What's going wrong and how can it be improved?
The executive team is out of touch. Employees and contractors are underpaid.
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Poor dispatch. Poor pay and compensation.
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Better pay for delivery drivers, incentives
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Wait times for food. Low pay on fast food deliveries. Schedule pick-ups to match driver arrival, offer bonus pay on fast food deliveries with tiny tips.
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Compensation needs to be increased to market standards.
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What do you like best about your company?
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What would you most like to see improved at your company?
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