Ibex Global Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
They are Very personable and approachable
Review from Customer Support Dept
They are fun and make everyday new and enjoyable
Review from Customer Support Dept
fun, laid, back environment full of people to help
Review from Customer Support Dept
They are always willing to fix our issue.
Review from Customer Support Dept
What does the leadership team need to get better at?
They need to stay off their cell phones and actually work
Review from Customer Support Dept
They don't care about employees.
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caring about employees , treating them like they matter
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Being more fair to their employees
Review from Customer Support Dept
What is the best part about your compensation package?
The pay is highly competetive
Review from Customer Support Dept
They offer dental and health insurance.
Review from Customer Support Dept
I have many benefits to cover my needs.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel undervalued because I'm exploited. I'm not allowed to disconnect calls when customers are verbally abusive, the system is always having issues, I've begged for a different schedule but seniority doesn't matter. They accommodate newer employees but not the tenured ones who have stuck it out.
Review from Customer Support Dept
Pay us the bonuses we've earned without taxing us 40%
Review from Customer Support Dept
I feel undervalued because we work in a hot environment, long hours. We barely make above minimum wage when the amount of work is tremendous.
Review from Customer Support Dept
What are some of the best things about your team?
The best things about my coworkers is they are the only ones who help and they understand.
Review from Customer Support Dept
We are a diverse team and we respect one another
Review from Customer Support Dept
On Time, manageable, Straight-forward, yielding results
Review from Customer Support Dept
We're all just having a good time with one another.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
The agents I work with are great but sadly the best ones move on after a few months because they can see that management doesn't know what they're doing. That's because we have new supervisors every few months. They don't coach you to succeed. They coach you out so they can hire someone cheaper!
Review from Customer Support Dept
Stand up more for what is right!
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The ONLY positive about my work environment is a few of my coworkers and my direct manager.
Review from Customer Support Dept
Accepting of one another's diversity
Review from Customer Support Dept
Getting to clock out at the end of your shift
Review from Customer Support Dept
The people are interested in helping the agents that need help
Review from Customer Support Dept
Everyone is just there to have a good time and get through work.
Review from Customer Support Dept
What needs to change to make the company culture better?
The company doesn't care that we all have families to support. They want you to live on their phones and be available at all hours for your job. If you can't work any shift from 3 am to 12 am, they don't even hire you.
Review from Customer Support Dept
Better benefits and pay to make it better!
Review from Customer Support Dept
What did you like most about the interview process?
The interview was great because it's the equivalent of an army recruiter giving you rays of sunshine to join them.
Review from Customer Support Dept
There was a quick response
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Easy to understand on hire
Review from Customer Support Dept
Its simple and very easy to get past.
Review from Customer Support Dept
What would you improve about your company's interview process?
They will hire anyone that walks in the door and they are super desperate for employees
Review from Customer Support Dept
What makes you most happy at work?
The emotional support of our team
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taking the time with customers
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Interacting with our customers on a daily basis.
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What's going wrong and how can it be improved?
Literally everything. We need more pay if they want us to take calls for 5+ departments or they can lighten the workload. The system needs to be fixed to do our job effectively. We need to stop being wrote up for things out of control. The blackout days need to come to an end.
Review from Customer Support Dept
New management and better pay
Review from Customer Support Dept
Nothing can really improve it. Honestly, it seems no matter how much a company pays you, employees will always be dissatisfied with attending work.
Review from Customer Support Dept
Nobody actually follows the company values! They reward hard work by giving you more work with no increase in pay because they know that dedicated employees will do what is asked of them. They promote people who are not qualified while someone who is stays in limbo because the boss doesn't like th
Review from Customer Support Dept
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