Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

JetBlue Airways is

Ranked

#13

Automotive and Transportation Brands

Brand Page

JetBlue Airways

Marketing or Exec? Claim Your Free Account

JetBlue Airways

Rate this Brand

JetBlue Airways is ranked #13 in Automotive and Transportation Brands

About JetBlue Airways' Brand

JetBlue airways to bring humanity back to air travel. JetBlue Airways’s brand is ranked #142 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of JetBlue Airways. When compared to other organizations within the Automotive and Transportation industry, JetBlue Airways is ranked #13. Among its major competitors, JetBlue Airways is ranked in 5th place for NPS while Southwest Airlines is 1st, and Delta Air Lines is 2nd. Overall, JetBlue Airways has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $6.45B

Brand at a Glance

74%

Customer Loyalty

2.9/5

Product Quality

2.8/5

Pricing

2.7/5

Customer Service

JetBlue Airways Ranking

^#13 in Automotive and Transportation
^#4 / 4 of its competitors

JetBlue Airways NPS

JetBlue Airways's Net Promoter Score (NPS) is a -10 with 38% Promoters, 14% Passives, and 48% Detractors. Net Promoter Score tracks whether JetBlue Airways's customers would recommend using the product based on a scale of -100 to 100.

JetBlue Airways Overall NPS

-10

NPS

38%	Promoters
14%	Passives
48%	Detractors

JetBlue Airways NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2025 -11	Jan 2025	-11
Feb 2025 -11	Feb 2025	-11
Mar 2025 -11	Mar 2025	-11
Apr 2025 -11	Apr 2025	-11
May 2025 -11	May 2025	-11
Jun 2025 -11	Jun 2025	-11
Jul 2025 -11	Jul 2025	-11
Aug 2025 -11	Aug 2025	-11
Sep 2025 -11	Sep 2025	-11
Oct 2025 -11	Oct 2025	-11
Nov 2025 -11	Nov 2025	-11
Jan 2026 -11	Jan 2026	-11

How Other Brands Compare

JetBlue Airways is ranked #4 for NPS among its competitors. Southwest Airlines and Delta Air Lines come in first and second, with American Airlines coming in at third. Among those competitors, it is the lowest valued company behind Southwest Airlines.

	JetBlue Airways	Delta Air Lines	Southwest Airlines	American Airlines
Global Ranking	#142	#21	#24	#138
NPS	-10	43	47	12
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$6.45B	$31.16B	$31.19B	$11.95B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

JetBlue Airways NPS by Gender

Female customers rated JetBlue Airways's NPS 22 points higher than Male customers.

Male

-45

JetBlue Airways's NPS was rated -45 by Male customers on Comparably.

23%

Promoters

Passives

68%

Detractors

Female

-23

JetBlue Airways's NPS was rated -23 by Female customers on Comparably.

33%

Promoters

11%

Passives

56%

Detractors

JetBlue Airways NPS by Ethnicity

JetBlue Airways's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -49	Caucasian	-49
Hispanic or Latino 23	Hispanic or Latino	23
African American/Black -3	African American/Black	-3
Asian or Pacific Islander -50	Asian or Pacific Islander	-50
Other -55	Other	-55

JetBlue Airways NPS by Age

JetBlue Airways's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

44%

34%

22%

26-30

26%

11%

63%

31-35

44%

50%

36-40

40%

60%

41-45

18%

19%

63%

46-50

20%

13%

67%

51-55

38%

59%

56-60

26%

68%

61-65

25%

71%

66+

16%

79%

JetBlue Airways NPS by Usage

JetBlue Airways's NPS was rated the highest by customers who have used JetBlue Airways's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -39	Less than 1 Year	-39
1 to 2 Years -4	1 to 2 Years	-4
2 to 5 Years 2	2 to 5 Years	2
5 to 10 Years -40	5 to 10 Years	-40
Over 10 Years -37	Over 10 Years	-37

JetBlue Airways NPS vs. Competitors

Compared to its competitors, JetBlue Airways's NPS is rated right below United Airlines.

COMPANY		NPS Score
	Southwest Airlines	47
	Delta Air Lines	43
	American Airlines	12
	United Airlines	5
	JetBlue Airways	-10

JetBlue Airways NPS vs Companies in Automotive and Transportation

In the Automotive and Transportation industry, JetBlue Airways's NPS is rated right below FedEx.

COMPANY		NPS Score
	Porsche	60
	Toyota	43
	Mercedes-Benz USA	39
	Honda	37
	Audi	34
	BMW Group	34
	Tesla	29
	FedEx	19
	JetBlue Airways	-10

JetBlue Airways Customer Reviews

Out of the 75 JetBlue Airways customer reviews 22 were positive and 53 were constructive. JetBlue Airways customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

JetBlue Airways Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of JetBlue Airways users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

74%

26%

JetBlue Airways Customer Loyalty Score by Gender

Female customers rated JetBlue Airways's Customer Loyalty score 11% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of JetBlue Airways.

Male

70%

Yes

Female

81%

Yes

JetBlue Airways Customer Loyalty Score by Ethnicity

JetBlue Airways's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of JetBlue Airways.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

JetBlue Airways Customer Loyalty Score by Age

JetBlue Airways's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of JetBlue Airways.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 75%	18-25	75%
26-30 67%	26-30	67%
31-35 65%	31-35	65%
36-40 82%	36-40	82%
41-45 66%	41-45	66%
46-50 76%	46-50	76%
51-55 78%	51-55	78%
56-60 76%	56-60	76%
61-65 74%	61-65	74%
66+ 82%	66+	82%

JetBlue Airways Customer Loyalty Score by Usage

JetBlue Airways's Customer Loyalty score was rated the highest by customers who have used JetBlue Airways's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	39%
1 to 2 Years	64%
2 to 5 Years	73%
5 to 10 Years	82%
Over 10 Years	90%

JetBlue Airways Customer Loyalty Score by Industry

JetBlue Airways's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Insurance industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	62%
Accounting	74%
Aerospace and Aviation	85%
Architecture and Planning	100%
Arts and Entertainment	67%
Banking and Financial Services	55%
Beverage, Wine and Spirits	78%
Business and Consumer Services	64%
Construction	64%
Consumer Services	100%
Education	88%
Government and Public Policy	100%
Healthcare, Hospitals and Medicine	75%
Hospitality	82%
Insurance	46%
Legal	82%
Travel and Hospitality	100%
Marketing, Advertising and Research	70%
Professional Services	70%
Real Estate	100%
Restaurants	70%
Transportation	55%

JetBlue Airways Customer Loyalty vs. Competitors

Compared to its competitors, JetBlue Airways's Customer Loyalty score is rated right above United Airlines, and is preceded by Delta Air Lines.

COMPANY		Customer Loyalty Score
	Southwest Airlines	85%
	Delta Air Lines	83%
	JetBlue Airways	74%
	United Airlines	72%
	American Airlines	70%

Unlock JetBlue Airways Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full JetBlue Airways Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, JetBlue Airways's Customer Loyalty score is rated right above FedEx, and is preceded by Tesla.

COMPANY		Customer Loyalty Score
	Honda	86%
	Porsche	85%
	Audi	84%
	Mercedes-Benz USA	84%
	Toyota	83%
	BMW Group	82%
	Tesla	77%
	JetBlue Airways	74%
	FedEx	74%

Unlock JetBlue Airways Customer Loyalty vs. Companies in Automotive and Transportation Data

Sign Up for Brand Profile PRO to get the full JetBlue Airways Customer Loyalty vs. Companies in Automotive and Transportation data and gain insights into your customers today.

JetBlue Airways Product Quality

2.9/5

JetBlue Airways has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.

Sign Up to unlock JetBlue Airways' overall Product Quality score rated by its users and customers.

JetBlue Airways Product Information

JetBlue Airways’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Travel and Hospitality industry rated JetBlue Airways's product the highest. Reviewers from the Business and Consumer Services industry rated JetBlue Airways the lowest at 2.8.

Website: http://www.jetblue.com/

Company Size: 10,000+ Employees

Industry

Travel

Quick Insights into JetBlue Airways Product Quality

JetBlue Airways's Product Quality score was rated highest by customers from the Travel and Hospitality industry, and rated lowest by customers from the Transportation industry.

Sign Up to unlock insights into how customers have ranked JetBlue Airways' Product Quality.

Ranked JetBlue Airways Product Quality the Highest

Travel and Hospitality	4.3
18-25	3.9
Hispanic or Latino	3.8

Ranked JetBlue Airways Product Quality the Lowest

Caucasian	2.1
66+	1.7
Transportation	1.5

JetBlue Airways Product Quality Score by Gender

Female customers rated JetBlue Airways's Product Quality score 0.3 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of JetBlue Airways.

Male

2.3/5

Female

2.6/5

JetBlue Airways Product Quality Score by Ethnicity

JetBlue Airways's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of JetBlue Airways.

Summary	Ethnicity	Score
Caucasian 2.1	Caucasian	2.1
Hispanic or Latino 3.8	Hispanic or Latino	3.8
African American/Black 2.6	African American/Black	2.6
Asian or Pacific Islander 2.4	Asian or Pacific Islander	2.4
Other 2.2	Other	2.2

JetBlue Airways Product Quality Score by Age

JetBlue Airways's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of JetBlue Airways.

Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 2.2	26-30	2.2
31-35 3.2	31-35	3.2
36-40 2.3	36-40	2.3
41-45 2.7	41-45	2.7
46-50 1.9	46-50	1.9
51-55 2.7	51-55	2.7
56-60 2.4	56-60	2.4
61-65 2.1	61-65	2.1
66+ 1.7	66+	1.7

JetBlue Airways Product Quality Score by Usage

JetBlue Airways's Product Quality score was rated the highest by customers who have used JetBlue Airways's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	2.6
1 to 2 Years	3
2 to 5 Years	2.9
5 to 10 Years	2.3
Over 10 Years	2.4

JetBlue Airways Product Quality Score by Industry

JetBlue Airways's Product Quality score was rated the highest by Travel and Hospitality industry customers, and the lowest by Transportation industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	2.7
Accounting	3.1
Aerospace and Aviation	3.6
Architecture and Planning	2.3
Arts and Entertainment	1.5
Banking and Financial Services	1.5
Beverage, Wine and Spirits	2.2
Business and Consumer Services	2.8
Construction	1.6
Consumer Services	3.2
Education	2.2
Government and Public Policy	4.1
Healthcare, Hospitals and Medicine	2.1
Hospitality	3.2
Insurance	2.1
Legal	2.8
Travel and Hospitality	4.3
Marketing, Advertising and Research	2.1
Professional Services	1.6
Real Estate	1.5
Restaurants	2.3
Transportation	1.5

JetBlue Airways Product Quality vs. Competitors

Compared to its competitors, JetBlue Airways's Product Quality score is rated right below United Airlines.

COMPANY		Product Quality Score
	Southwest Airlines	4.1/5
	Delta Air Lines	4.1/5
	American Airlines	3.4/5
	United Airlines	3.2/5
	JetBlue Airways	2.9/5

Unlock JetBlue Airways Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full JetBlue Airways Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, JetBlue Airways's Product Quality score is rated right below FedEx.

COMPANY		Product Quality Score
	Porsche	4.4/5
	Mercedes-Benz USA	4.2/5
	Honda	4.1/5
	Toyota	4.1/5
	BMW Group	4.1/5
	Tesla	3.9/5
	Audi	3.9/5
	FedEx	3.6/5
	JetBlue Airways	2.9/5

Unlock JetBlue Airways Product Quality vs. Companies in Automotive and Transportation Data

Sign Up for Brand Profile PRO to get the full JetBlue Airways Product Quality vs. Companies in Automotive and Transportation data and gain insights into your customers today.

JetBlue Airways Pricing

JetBlue Airways ROI & Value For Money

2.8/5

JetBlue Airways has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.

Sign Up to unlock JetBlue Airways' overall ROI score rated by its users and customers.

JetBlue Airways Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Government and Public Policy industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from JetBlue Airways.

Quick Insights into JetBlue Airways ROI

JetBlue Airways's ROI score was rated highest by customers from the Government and Public Policy industry, and rated lowest by customers from the Transportation industry.

Sign Up to unlock insights into how customers have ranked JetBlue Airways' ROI score.

Ranked JetBlue Airways ROI the Highest

Government and Public Policy	4.5
18-25	3.8
Hispanic or Latino	3.6

Ranked JetBlue Airways ROI the Lowest

Other	2.1
46-50	1.9
Transportation	1.5

JetBlue Airways ROI Score by Gender

Female customers rated JetBlue Airways's ROI score 0.1 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of JetBlue Airways.

Male

2.4/5

Female

2.5/5

JetBlue Airways ROI Score by Ethnicity

JetBlue Airways's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of JetBlue Airways.

Summary	Ethnicity	Score
Caucasian 2.1	Caucasian	2.1
Hispanic or Latino 3.6	Hispanic or Latino	3.6
African American/Black 3	African American/Black	3
Asian or Pacific Islander 2.5	Asian or Pacific Islander	2.5
Other 2.1	Other	2.1

JetBlue Airways ROI Score by Age

JetBlue Airways's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full ROI by Age data of JetBlue Airways.

Summary	Age	Score
18-25 3.8	18-25	3.8
26-30 2.2	26-30	2.2
31-35 3.1	31-35	3.1
36-40 2.5	36-40	2.5
41-45 2.2	41-45	2.2
46-50 1.9	46-50	1.9
51-55 2.5	51-55	2.5
56-60 2.3	56-60	2.3
61-65 2	61-65	2
66+ 2.1	66+	2.1

JetBlue Airways ROI Score by Usage

JetBlue Airways's ROI score was rated the highest by customers who have used JetBlue Airways's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	2.5
1 to 2 Years	3.1
2 to 5 Years	2.8
5 to 10 Years	2.1
Over 10 Years	2.5

JetBlue Airways ROI Score by Industry

JetBlue Airways's ROI score was rated the highest by Government and Public Policy industry customers, and the lowest by Transportation industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	2.5
Accounting	3.3
Aerospace and Aviation	3.4
Architecture and Planning	2.4
Arts and Entertainment	1.7
Banking and Financial Services	1.5
Beverage, Wine and Spirits	3.2
Business and Consumer Services	2.9
Construction	1.6
Consumer Services	3.1
Education	2.2
Government and Public Policy	4.5
Healthcare, Hospitals and Medicine	2
Hospitality	1.9
Insurance	2.3
Legal	3
Travel and Hospitality	4.3
Marketing, Advertising and Research	1.9
Professional Services	2
Real Estate	1.5
Restaurants	3
Transportation	1.5

JetBlue Airways Pricing vs. Competitors

Compared to its competitors, JetBlue Airways's ROI score is rated right below United Airlines.

COMPANY		Pricing Score
	Southwest Airlines	4/5
	Delta Air Lines	3.9/5
	American Airlines	3.4/5
	United Airlines	3.1/5
	JetBlue Airways	2.8/5

Unlock JetBlue Airways ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full JetBlue Airways ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, JetBlue Airways's ROI score is rated right below FedEx.

COMPANY		Pricing Score
	Porsche	4.1/5
	Toyota	4/5
	Mercedes-Benz USA	4/5
	Honda	3.9/5
	Tesla	3.9/5
	Audi	3.8/5
	BMW Group	3.7/5
	FedEx	3.4/5
	JetBlue Airways	2.8/5

Unlock JetBlue Airways ROI vs. Companies in Automotive and Transportation Data

Sign Up for Brand Profile PRO to get the full JetBlue Airways ROI vs. Companies in Automotive and Transportation data and gain insights into your customers today.

JetBlue Airways Customer Satisfaction (CSAT)

JetBlue Airways Customer Satisfaction (CSAT) Score

46 / 100

JetBlue Airways has an overall Customer Satisfaction score of 46 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	27%
Satisfied	19%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	7%
Very Dissatisfied	39%

Very Satisfied

27%

Satisfied

19%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

39%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into JetBlue Airways Customer Satisfaction

JetBlue Airways's Customer Satisfaction score was rated highest by customers from the Travel and Hospitality industry, and rated lowest by customers from the Real Estate industry.

Sign Up to unlock insights into how customers have ranked JetBlue Airways' Customer Satisfaction.

Ranked JetBlue Airways Customer Satisfaction the Highest

Travel and Hospitality	100%
18-25	76%
Hispanic or Latino	76%

Ranked JetBlue Airways Customer Satisfaction the Lowest

Other	27%
66+	21%
Real Estate	0%

JetBlue Airways Customer Satisfaction Score by Gender

Female customers rated JetBlue Airways's Customer Satisfaction score 9 points higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of JetBlue Airways.

31 / 100

Male

	Very Satisfied	18%
	Satisfied	13%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	7%
	Very Dissatisfied	54%

40 / 100

Female

	Very Satisfied	21%
	Satisfied	19%
	Neither Satisfied nor Dissatisfied	3%
	Dissatisfied	5%
	Very Dissatisfied	52%

JetBlue Airways Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

JetBlue Airways' Customer Satisfaction (CSAT) score was rated 28% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of JetBlue Airways.

28 / 100

Very Satisfied	17%
Satisfied	11%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	8%
Very Dissatisfied	57%

Very Satisfied

17%

Satisfied

11%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

57%

CSAT according to Hispanic or Latino

JetBlue Airways' Customer Satisfaction (CSAT) score was rated 76% according to Hispanic or Latino users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of JetBlue Airways.

76 / 100

Very Satisfied	48%
Satisfied	28%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	0%
Very Dissatisfied	19%

Very Satisfied

48%

Satisfied

28%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

19%

CSAT according to African American/Black

JetBlue Airways' Customer Satisfaction (CSAT) score was rated 54% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of JetBlue Airways.

54 / 100

Very Satisfied	29%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	46%

Very Satisfied

29%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

46%

CSAT according to Asian or Pacific Islander

JetBlue Airways' Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of JetBlue Airways.

33 / 100

Very Satisfied	8%
Satisfied	25%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	8%
Very Dissatisfied	42%

Very Satisfied

Satisfied

25%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

42%

CSAT according to Other

JetBlue Airways' Customer Satisfaction (CSAT) score was rated 27% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of JetBlue Airways.

27 / 100

Very Satisfied	12%
Satisfied	15%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	9%
Very Dissatisfied	59%

Very Satisfied

12%

Satisfied

15%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

59%

JetBlue Airways Customer Satisfaction Score by Age

JetBlue Airways's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of JetBlue Airways.

100

Breakdown

Age

Score

18-25

76%

26-30

27%

31-35

57%

36-40

35%

41-45

34%

46-50

31%

51-55

46%

56-60

22%

61-65

29%

66+

21%

JetBlue Airways Customer Satisfaction Score by Usage

JetBlue Airways's Customer Satisfaction score was rated the highest by customers who have used JetBlue Airways's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	35
1 to 2 Years	45
2 to 5 Years	46
5 to 10 Years	30
Over 10 Years	33

JetBlue Airways Customer Satisfaction Score by Industry

JetBlue Airways's Customer Satisfaction score was rated the highest by Travel and Hospitality industry customers, and the lowest by Real Estate industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "JetBlue Airways Customer Satisfaction Score by Industry",
	"text": "JetBlue Airways's Customer Satisfaction score was rated the highest by Travel and Hospitality industry customers, and the lowest by Real Estate industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 27,
			"stars": 0,
			"csatScore": 27,
			"text": "JetBlue Airways's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 27
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "JetBlue Airways's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 63,
			"stars": 0,
			"csatScore": 63,
			"text": "JetBlue Airways's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 63
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "JetBlue Airways's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 9,
			"stars": 0,
			"csatScore": 9,
			"text": "JetBlue Airways's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 9
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 10,
			"stars": 0,
			"csatScore": 10,
			"text": "JetBlue Airways's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 10
		},
		{
			"label": "Beverage, Wine and Spirits",
			"groupId": 502,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "JetBlue Airways's Customer Satisfaction score is  rated by Beverage, Wine and Spirits customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 45,
			"stars": 0,
			"csatScore": 45,
			"text": "JetBlue Airways's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 45
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "JetBlue Airways's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "JetBlue Airways's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 38,
			"stars": 0,
			"csatScore": 38,
			"text": "JetBlue Airways's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 38
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 24,
			"stars": 0,
			"csatScore": 24,
			"text": "JetBlue Airways's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 24
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "JetBlue Airways's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "JetBlue Airways's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 37,
			"stars": 0,
			"csatScore": 37,
			"text": "JetBlue Airways's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 37
		},
		{
			"label": "Travel and Hospitality",
			"groupId": 530,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "JetBlue Airways's Customer Satisfaction score is  rated by Travel and Hospitality customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "JetBlue Airways's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "JetBlue Airways's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "JetBlue Airways's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "JetBlue Airways's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		}
	]
}

Tech	27
Accounting	40
Aerospace and Aviation	63
Architecture and Planning	20
Arts and Entertainment	9
Banking and Financial Services	10
Beverage, Wine and Spirits	50
Business and Consumer Services	45
Construction	20
Consumer Services	60
Education	38
Healthcare, Hospitals and Medicine	24
Hospitality	50
Insurance	40
Legal	37
Travel and Hospitality	100
Marketing, Advertising and Research	25
Professional Services	33
Real Estate	0
Transportation	33

JetBlue Airways Customer Satisfaction vs. Competitors

Compared to its competitors, JetBlue Airways's Customer Satisfaction score is rated right below United Airlines.

COMPANY		Customer Satisfaction (CSAT) Score
	Southwest Airlines	81%
	Delta Air Lines	79%
	American Airlines	65%
	United Airlines	59%
	JetBlue Airways	45%

Unlock JetBlue Airways Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full JetBlue Airways Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, JetBlue Airways's Customer Satisfaction score is rated right below FedEx.

COMPANY		Customer Satisfaction (CSAT) Score
	Porsche	86%
	Toyota	82%
	Honda	81%
	Mercedes-Benz USA	79%
	BMW Group	76%
	Tesla	74%
	Audi	74%
	FedEx	65%
	JetBlue Airways	45%

Unlock JetBlue Airways Customer Satisfaction vs. Companies in Automotive and Transportation Data

Sign Up for Brand Profile PRO to get the full JetBlue Airways Customer Satisfaction vs. Companies in Automotive and Transportation data and gain insights into your customers today.

JetBlue Airways Customer Service

2.7/5

JetBlue Airways has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.

Sign Up to unlock JetBlue Airways' overall Customer Service score rated by its users and customers.

About JetBlue Airways's Customer Service

Address

27-01 Queens Plaza North, Long Island City, NY

Website

http://www.jetblue.com/

Phone Number

7184259482

Quick Insights into JetBlue Airways Customer Service

JetBlue Airways's Customer Service score was rated highest by customers from the Government and Public Policy industry, and rated lowest by customers from the Transportation industry.

Sign Up to unlock insights into how customers have ranked JetBlue Airways' Customer Service score.

Ranked JetBlue Airways Customer Service the Highest

Government and Public Policy	4.6
18-25	3.9
Hispanic or Latino	3.5

Ranked JetBlue Airways Customer Service the Lowest

Caucasian	1.9
66+	1.6
Transportation	1.5

JetBlue Airways Customer Service Score by Gender

Female customers rated JetBlue Airways's Customer Service score 0.3 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of JetBlue Airways.

Male

2.1/5

Female

2.4/5

JetBlue Airways Customer Service Score by Ethnicity

JetBlue Airways's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of JetBlue Airways.

100

Summary	Ethnicity	Customer Service Score
Caucasian 1.9	Caucasian	1.9
Hispanic or Latino 3.5	Hispanic or Latino	3.5
African American/Black 2.7	African American/Black	2.7
Asian or Pacific Islander 2.5	Asian or Pacific Islander	2.5
Other 2	Other	2

JetBlue Airways Customer Service Score by Age

JetBlue Airways's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of JetBlue Airways.

100

Summary	Age	Customer Service Score
18-25 3.9	18-25	3.9
26-30 2.4	26-30	2.4
31-35 3	31-35	3
36-40 2.2	36-40	2.2
41-45 2	41-45	2
46-50 1.9	46-50	1.9
51-55 2.5	51-55	2.5
56-60 2.1	56-60	2.1
61-65 1.8	61-65	1.8
66+ 1.6	66+	1.6

JetBlue Airways Customer Service Score by Usage

JetBlue Airways's Customer Service score was rated the highest by customers who have used JetBlue Airways's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	2.4
1 to 2 Years	3.4
2 to 5 Years	2.8
5 to 10 Years	2
Over 10 Years	2.2

JetBlue Airways Customer Service Score by Industry

JetBlue Airways's Customer Service score was rated the highest by Government and Public Policy industry customers, and the lowest by Transportation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	2.4
Accounting	3.3
Aerospace and Aviation	3.4
Architecture and Planning	2.3
Arts and Entertainment	1.5
Banking and Financial Services	1.5
Beverage, Wine and Spirits	2.5
Business and Consumer Services	2.8
Construction	1.5
Consumer Services	2.7
Education	2.1
Government and Public Policy	4.6
Healthcare, Hospitals and Medicine	1.8
Hospitality	2.1
Insurance	2.2
Legal	2.6
Travel and Hospitality	4.1
Marketing, Advertising and Research	2.1
Professional Services	2
Real Estate	1.5
Restaurants	2.5
Transportation	1.5

JetBlue Airways Customer Service vs. Competitors

Compared to its competitors, JetBlue Airways's Customer Service score is rated right below United Airlines.

COMPANY		Customer Service Score
	Southwest Airlines	4.1/5
	Delta Air Lines	4/5
	American Airlines	3.4/5
	United Airlines	3.1/5
	JetBlue Airways	2.7/5

Unlock JetBlue Airways Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full JetBlue Airways Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, JetBlue Airways's Customer Service score is rated right below FedEx.

COMPANY		Customer Service Score
	Porsche	4.3/5
	Mercedes-Benz USA	4.1/5
	Toyota	4/5
	Honda	4/5
	BMW Group	3.9/5
	Tesla	3.8/5
	Audi	3.8/5
	FedEx	3.5/5
	JetBlue Airways	2.7/5

Unlock JetBlue Airways Customer Service vs. Companies in Automotive and Transportation Data

Sign Up for Brand Profile PRO to get the full JetBlue Airways Customer Service vs. Companies in Automotive and Transportation data and gain insights into your customers today.

JetBlue Airways as an Employer

2.3/5

JetBlue Airways has a 2.3/5 stars for its overall company culture rated by their employees

bottom

CEO of JetBlue Airways

Robin Hayes

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

JetBlue Airways scored a -10 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of JetBlue Airways would recommend the brand to a friend. ENPS measures how likely JetBlue Airways employees would recommend working at JetBlue Airways to a friend.

Net Promoter Score

-10

NPS Score

38%	Promoters
14%	Passive
48%	Detractors

Employee Net Promoter Score

-42

eNPS Score

24%	Promoters
10%	Passive
66%	Detractors

Global Ranking Snapshot

JetBlue Airways is ranked #142 in the Global Top 100 Brands. It ranks just behind Nestle USA and just ahead of Taco Bell.

RANK			INDUSTRY
140	General Motors	Mary Barra	Automotive and Transportation
141	Nestle USA	Steve Presley	Food and Beverages
142	JetBlue Airways	Robin Hayes	Automotive and Transportation
143	Taco Bell	Mark King	Travel and Hospitality
144	United Airlines	Scott Kirby	Travel and Hospitality
145	Goldman Sachs	David M. Solomon	Banking and Financial Services
146	Sysco	Kevin Hourican	Food and Beverages

Automotive and Transportation Ranking Snapshot

JetBlue Airways is ranked #13 in the Automotive and Transportation Industry. It ranks just behind General Motors and just ahead of Sysco.

RANK		Location
11	American Airlines	Fort Worth, TX
12	General Motors	Detroit, MI
13	JetBlue Airways	Long Island City, NY
14	Sysco	Houston, TX
15	UPS	Atlanta, GA
16	Harley-Davidson	Milwaukee, WI
17	Chevrolet	Detroit, MI