Microsoft Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
I like it in general and think it was a good choice for me to be working here
Review from Customer Support Dept
What do you like best about the leadership team?
Flexibility and support to grow
Review from Customer Support Dept
Microsoft's executive leadership seems committed to a good workplace.
Review from Customer Support Dept
one mission to help every person and every organization on the planet achieve more, everything we do is bound to that.
Review from Customer Support Dept
Value and mission alignment with a diverse and inclusive culture
Review from Customer Support Dept
They are consistently up to date and are able to be in touch with everyone working
Review from Customer Support Dept
What does the leadership team need to get better at?
They need to better communicate their strategy.
Review from Customer Support Dept
Keeping their employees well trained and rewarded for their work
Review from Customer Support Dept
Too many layers of mid-mgmt. Directors lose touch with workforce and direct mgrs. unable or unwilling to go to bat.
Review from Customer Support Dept
They are looking out for themselves, not for their subordinates.
Review from Customer Support Dept
Understand customer needs and the true work being done by individual contributors. Remove middle management and bring in a new leaders.
Review from Customer Support Dept
What is the best part about your compensation package?
It's fair based on market demands.
Review from Customer Support Dept
All kind of benefits from medical subscription to ESPP
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The health insurance is amazing
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it is fair compared with other companies on same job
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Performance base, so keep you fighting everyday to improve
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
They never keep their word.
Review from Customer Support Dept
salary correction is needed in cities like Seattle where inflation rate has increased highly in last few yeard
Review from Customer Support Dept
I would like my compensation to reflect what I see in the job market.
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Management is getting worse and worse. Skills are not appreciated anymore in CSS as much as "management projection"
Review from Customer Support Dept
Left another job making $6000 more a year just to be here. I see the contracts on what is charged for my work & I get less than 1/4 of that
Review from Customer Support Dept
What are some of the best things about your team?
Diverse, Inclusive, quick to help
Review from Customer Support Dept
Teams can vary widely within Microsoft. With that said, my team is great. we are collaborative and my teammates are all great people. Make sure you get a pulse for your team before joining. Not all teams are like this.
Review from Customer Support Dept
diversity and inclusion is all around and very important
Review from Customer Support Dept
Diverse , respectful and better together attitude
Review from Customer Support Dept
They are some of the most friendly people I know and work well with one another
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
They need to communicate with the new joined in a good manner
Review from Customer Support Dept
nothing they are fine just the way we are
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Stay more focused on customer satisfaction.
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Too many meetings where nothing is accomplished.
Review from Customer Support Dept
Senior Engineers at CSS treat the more "junior" (note quotes) Eng like "kids" or just "dumb". With time you find out that they are not "gods
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Able to find support from like-minded peers
Review from Customer Support Dept
Collaboration within my team is really good.
Review from Customer Support Dept
clear goals and customer first culture
Review from Customer Support Dept
Driving to a unified mission
Review from Customer Support Dept
Diversity inclusion, good opportunities, great ideas
Review from Customer Support Dept
What needs to change to make the company culture better?
Atleast they need to conduct meeting after lunch hours and treating employees in well manner.
Review from Customer Support Dept
Change the culture on the top and it will go down to the management team
Review from Customer Support Dept
Improve the review process to make it more transparent. You cannot use numbers to drive daily behavior and then ignore them come review time
Review from Customer Support Dept
Start looking out for your people instead of the bottom line, like the old days.
Review from Customer Support Dept
Middle managers overwork their teams to prove to leadership that they are focused on business goals. Unfortunately losing customer focus.
Review from Customer Support Dept
What did you like most about the interview process?
Interview Process is very nice
Review from Customer Support Dept
Structured. The process is transparent.
Review from Customer Support Dept
Searching for potential and right attitude in most situations, not correct answers.
Review from Customer Support Dept
many levels and good systems to avoid prejudice
Review from Customer Support Dept
Many people and secure of bias and prejudice
Review from Customer Support Dept
What would you improve about your company's interview process?
The interview process at Microsoft is very slow and inconsistent
Review from Customer Support Dept
What makes you most happy at work?
Being able to grow and help others grow
Review from Customer Support Dept
I get to do interesting things at work each and every day.
Review from Customer Support Dept
helping customers with their daily issues and been that go to person
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Is a differential challenge always
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Engaging and interacting with customers
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What's going wrong and how can it be improved?
Change is not possible because change is irrelevant. Any instance of so called changed would only be window dressing.
Review from Customer Support Dept
I feel like we are trapped to a certain degree in the way we used to things instead of adapting. I also feel like we do not invest in our people enough which often results in us losing our really good employees to the competition because they have either been poached or have been overlooked
Review from Customer Support Dept
It is frustrating how people at this company are more worried to "project themselves" than helping the customers, at least in Support
Review from Customer Support Dept
The old-timers get shafted on work/life balance. There is a clear emphasis on attrition to obtain a more inexpensive workforce.
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Bad manager, protected by leadership who is only interested in showing results.
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What do you like best about your company?
That its products and services touch almost every person on the planet
Review from Customer Support Dept
What would you most like to see improved at your company?
More days giving back to our local community.
Review from Customer Support Dept