NWN Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Overall good, but the expectation to work so many extra hours to keep up is sometimes overwhelming
Review from Customer Support Dept
What do you like best about the leadership team?
They are goal oriented and are always looking for new technologies in the horizon, they are proactive.
Review from Customer Support Dept
actually don't know much about them. I only have yes/no options
Review from Customer Support Dept
There is professionalism across the board
Review from Customer Support Dept
The leadership team here is really invested in their employees, and works hard to make sure they are getting the resources they need.
Review from Customer Support Dept
My direct manager is the best manager I've ever worked with.
Review from Customer Support Dept
What does the leadership team need to get better at?
There aren't any Leadership reviews of NWN yet.
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What is the best part about your compensation package?
Being an hourly wage employee.
Review from Customer Support Dept
that I am getting paid.
Review from Customer Support Dept
Our medical package options have gotten better, thanks to HR working to give us a wider range of choices. Adding an HSA has been a great addition, and works really well with an HDHP.
Review from Customer Support Dept
401K is great, medical benefits are standard, pay is equal to national average or above
Review from Customer Support Dept
Health benefits are great and perks
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Pay does not seem similar to industry standards
Review from Customer Support Dept
I don't believe my salary matches my responsibilities and the amout of time I work
Review from Customer Support Dept
To be paid fairly and better than just 2 3% raises the past 5 years
Review from Customer Support Dept
Higher pay rate as we do much more work than we did when I joined the company. Not forgetting the inflation since then.
Review from Customer Support Dept
Higher salary - My current salary is about the same as my salary at my former company, but I have more responsibility here. My health benefits cost more and I have a higher deductible. While the USI and 'Perks" (something like that) program are nice, I'd rather just have a higher salary/bonus.
Review from Customer Support Dept
What are some of the best things about your team?
Some are definitively team players.
Review from Customer Support Dept
My co-workers are extremenly knowledgeable
Review from Customer Support Dept
We communicate well and support each other throughout the work day
Review from Customer Support Dept
Very knowlegable manager in my group. All are long term employees
Review from Customer Support Dept
My team is really great at working together, as well has helping each other learn and grow.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
They seam to be interested in your well being.
Review from Customer Support Dept
The people and co workers that have been here many years understand the bureaucratic entanglements. We work to assist each other often in most cases where it does not fall within our job parameters. It is a bonus to have these connections and it makes many tasks more manageable through the silos.
Review from Customer Support Dept
The people that I work with, peers and reports.
Review from Customer Support Dept
I really love the people I work with. We have a really great culture overall, and I especially love my team. I also feel like I am very much valued here.
Review from Customer Support Dept
Involvement in activities across the company, and awards
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
There aren't any Interviews reviews of NWN yet.
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What would you improve about your company's interview process?
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What makes you most happy at work?
I am happy when we are able to deliver a complex cut for a customer, with minimal interruptions to their business.
Review from Customer Support Dept
Actually accomplishing something without road blocks
Review from Customer Support Dept
On good days, the feeling of accomplishment
Review from Customer Support Dept
Problem solving. I enjoy a lot of different things here, but I really like solving problems the most.
Review from Customer Support Dept
I enjoy the pace of the job even when hectic.
Review from Customer Support Dept
What's going wrong and how can it be improved?
I would prefer to not be working at all so don't look forward to it
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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