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PepsiCo is

Ranked

#44

Top Brands for Millennials

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PepsiCo

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PepsiCo is ranked #44 in Top Brands for Millennials
Awards & Recognition

About PepsiCo's Brand

PepsiCo is a global food and beverage leader with a product portfolio including 22 brands that generate more than $1 billion each in annual retail sales. Our main businesses – Quaker, Tropicana, Gatorade, Frito-Lay and Pepsi-Cola – make hundreds of enjoyable foods and beverages that are loved throughout the world. At PepsiCo, you get the best of both worlds: an entrepreneur’s mindset plus reach and resources. Our collaborative culture and worldwide presence generate a stream of new opportunities to define the future and propel your life’s work. Bring your unique perspective. Bring curiosity. Bring ingenuity, and drive. We’ll give you a platform to be daring on a global scale. Mission: Create more smiles with every sip and every bite. PepsiCo’s brand is ranked #105 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of PepsiCo. When compared to other organizations within the Food and Beverages industry, PepsiCo is ranked #8. Among its major competitors, PepsiCo is ranked in 5th place for NPS while Amazon is 1st, and The Coca-Cola Company is 2nd. Overall, PepsiCo has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $195.21B

Brand at a Glance

82%

Customer Loyalty

4/5

Product Quality

3.8/5

Pricing

3.8/5

Customer Service

PepsiCo CMO

Greg Lyons

Greg Lyons serves as the Chief Marketing Officer of PepsiCo. Greg started at PepsiCo in January of 2017. Greg currently resides in the Greater New York City Area.

PepsiCo Ranking

PepsiCo NPS

PepsiCo's Net Promoter Score (NPS) is a 24 with 52% Promoters, 20% Passives, and 28% Detractors. Net Promoter Score tracks whether PepsiCo's customers would recommend using the product based on a scale of -100 to 100.

PepsiCo Overall NPS

NPS

52%	Promoters
20%	Passives
28%	Detractors

PepsiCo NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 24	Feb 2025	24
Mar 2025 24	Mar 2025	24
Apr 2025 22	Apr 2025	22
May 2025 22	May 2025	22
Jun 2025 24	Jun 2025	24
Jul 2025 24	Jul 2025	24
Aug 2025 24	Aug 2025	24
Sep 2025 24	Sep 2025	24
Oct 2025 24	Oct 2025	24
Nov 2025 24	Nov 2025	24
Dec 2025 24	Dec 2025	24
Jan 2026 24	Jan 2026	24

How Other Brands Compare

PepsiCo is ranked #4 for NPS among its competitors. Amazon and The Coca-Cola Company come in first and second, with Unilever coming in at third. Among those competitors, it is the third most valued company behind Amazon.

	PepsiCo	Amazon	The Coca-Cola Company	Unilever
Global Ranking	#105	#9	#55	#69
NPS	24	49	39	31
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$195.21B	$1.64T	$215.34B	$7.12B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

PepsiCo NPS by Gender

Female customers rated PepsiCo's NPS 10 points higher than Male customers.

Male

PepsiCo's NPS was rated 29 by Male customers on Comparably.

54%

Promoters

21%

Passives

25%

Detractors

Female

PepsiCo's NPS was rated 39 by Female customers on Comparably.

58%

Promoters

23%

Passives

19%

Detractors

PepsiCo NPS by Ethnicity

PepsiCo's NPS was rated the highest by Native American customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 27	Caucasian	27
Hispanic or Latino 28	Hispanic or Latino	28
African American/Black 30	African American/Black	30
Asian or Pacific Islander 35	Asian or Pacific Islander	35
Native American 67	Native American	67
Other 33	Other	33

PepsiCo NPS by Age

PepsiCo's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

53%

28%

19%

26-30

58%

17%

25%

31-35

61%

17%

22%

36-40

48%

22%

30%

41-45

57%

11%

32%

46-50

67%

19%

14%

51-55

52%

22%

26%

56-60

50%

25%

61-65

45%

19%

36%

66+

68%

32%

PepsiCo NPS by Usage

PepsiCo's NPS was rated the highest by customers who have used PepsiCo's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -25	Less than 1 Year	-25
1 to 2 Years 35	1 to 2 Years	35
2 to 5 Years 40	2 to 5 Years	40
5 to 10 Years 27	5 to 10 Years	27
Over 10 Years 39	Over 10 Years	39

PepsiCo NPS vs. Competitors

Compared to its competitors, PepsiCo's NPS is rated right below Mondelez International North America.

COMPANY		NPS Score
	Amazon	49
	The Coca-Cola Company	39
	Unilever	31
	Mondelez International North America	31
	PepsiCo	24

PepsiCo NPS vs Companies in Food and Beverages

In the Food and Beverages industry, PepsiCo's NPS is rated right above McDonald's, and is preceded by Mars.

COMPANY		NPS Score
	Chick-fil-A	55
	Red Bull	42
	The Coca-Cola Company	39
	Hershey Company	35
	Starbucks	30
	Mars	27
	PepsiCo	24
	McDonald's	19

PepsiCo Customer Reviews

Out of the 66 PepsiCo customer reviews 57 were positive and 9 were constructive. PepsiCo customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

PepsiCo Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of PepsiCo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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82%

18%

PepsiCo Customer Loyalty Score by Gender

Female customers rated PepsiCo's Customer Loyalty score 2% higher than Male customers.

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Male

81%

Yes

Female

83%

Yes

PepsiCo Customer Loyalty Score by Ethnicity

PepsiCo's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

PepsiCo Customer Loyalty Score by Age

PepsiCo's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 79%	18-25	79%
26-30 94%	26-30	94%
31-35 80%	31-35	80%
36-40 63%	36-40	63%
41-45 81%	41-45	81%
46-50 96%	46-50	96%
51-55 73%	51-55	73%
56-60 93%	56-60	93%
61-65 67%	61-65	67%
66+ 86%	66+	86%

PepsiCo Customer Loyalty Score by Usage

PepsiCo's Customer Loyalty score was rated the highest by customers who have used PepsiCo's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	63%
1 to 2 Years	79%
2 to 5 Years	82%
5 to 10 Years	81%
Over 10 Years	85%

PepsiCo Customer Loyalty Score by Industry

PepsiCo's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Consumer Goods industry customers.

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Tech	79%
Accounting	84%
Aerospace and Aviation	64%
Fashion and Beauty	70%
Architecture and Planning	87%
Arts and Entertainment	86%
Automotive and Transportation	100%
Banking and Financial Services	89%
Beverage, Wine and Spirits	87%
Biotech and Pharmaceuticals	100%
Business and Consumer Services	83%
Business Supplies and Equipment	100%
Civic and Social Organization	100%
Computer Hardware	70%
Consulting	70%
Consumer Goods	55%
Consumer Services	100%
Education	91%
Healthcare, Hospitals and Medicine	61%
Hospitality	82%
Legal	90%
Logistics and Supply Chain	78%
Manufacturing and Machinery	78%
Marketing, Advertising and Research	76%
Non-Profit	100%
Energy and Manufacturing	70%
Professional Services	70%
Retail	87%
Telecommunications	100%
Warehousing	78%

PepsiCo Customer Loyalty vs. Competitors

Compared to its competitors, PepsiCo's Customer Loyalty score is rated right above Mondelez International North America, and is preceded by Unilever.

COMPANY		Customer Loyalty Score
	Amazon	89%
	The Coca-Cola Company	85%
	Unilever	84%
	PepsiCo	82%
	Mondelez International North America	78%

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Customer Loyalty for Other Food and Beverages Brands

In the Food and Beverages industry, PepsiCo's Customer Loyalty score is rated right above Red Bull, and is preceded by The Coca-Cola Company.

COMPANY		Customer Loyalty Score
	Chick-fil-A	87%
	The Coca-Cola Company	85%
	PepsiCo	82%
	Red Bull	81%
	Hershey Company	81%
	McDonald's	79%
	Starbucks	78%
	Mars	78%

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PepsiCo Product Quality

4/5

PepsiCo has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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PepsiCo Product Information

PepsiCo’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Energy and Manufacturing industry rated PepsiCo's product the highest. Reviewers from the Arts and Entertainment industry rated PepsiCo the lowest at 4.4.

Website: http://www.PepsiCo.com

Company Size: 10,000+ Employees

Industry

Consumer Goods

Quick Insights into PepsiCo Product Quality

PepsiCo's Product Quality score was rated highest by customers from the Energy and Manufacturing industry, and rated lowest by customers who have used PepsiCo's products/services for Less than 1 Year.

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Ranked PepsiCo Product Quality the Highest

Energy and Manufacturing	5
Native American	5
5 to 10 Years	4.3

Ranked PepsiCo Product Quality the Lowest

66+	3.4
Architecture and Planning	3.3
Less than 1 Year	3.2

PepsiCo Product Quality Score by Gender

Female customers rated PepsiCo's Product Quality score 0.1 stars higher than Male customers.

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Male

4/5

Female

4.1/5

PepsiCo Product Quality Score by Ethnicity

PepsiCo's Product Quality score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.

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Summary	Ethnicity	Score
Caucasian 4.1	Caucasian	4.1
Hispanic or Latino 3.8	Hispanic or Latino	3.8
African American/Black 4	African American/Black	4
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Native American 5	Native American	5
Other 4	Other	4

PepsiCo Product Quality Score by Age

PepsiCo's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4.2	18-25	4.2
26-30 3.9	26-30	3.9
31-35 3.7	31-35	3.7
36-40 3.9	36-40	3.9
41-45 4	41-45	4
46-50 4.2	46-50	4.2
51-55 4.1	51-55	4.1
56-60 4.3	56-60	4.3
61-65 3.8	61-65	3.8
66+ 3.4	66+	3.4

PepsiCo Product Quality Score by Usage

PepsiCo's Product Quality score was rated the highest by customers who have used PepsiCo's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.2
1 to 2 Years	3.9
2 to 5 Years	4
5 to 10 Years	4.3
Over 10 Years	4.1

PepsiCo Product Quality Score by Industry

PepsiCo's Product Quality score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	3.8
Accounting	4
Aerospace and Aviation	3.3
Architecture and Planning	3.3
Arts and Entertainment	4.4
Automotive and Transportation	4.2
Banking and Financial Services	4.5
Beverage, Wine and Spirits	4.5
Biotech and Pharmaceuticals	4.3
Business and Consumer Services	4.3
Business Supplies and Equipment	4.3
Civic and Social Organization	3.5
Computer Hardware	4.6
Consulting	4.5
Consumer Goods	4.4
Consumer Services	4.5
Education	4.3
Healthcare, Hospitals and Medicine	3.5
Hospitality	3.7
Legal	3.9
Logistics and Supply Chain	4.1
Manufacturing and Machinery	4.1
Marketing, Advertising and Research	3.9
Non-Profit	4.3
Energy and Manufacturing	5
Professional Services	3.8
Retail	4
Telecommunications	4.3
Warehousing	4.5

PepsiCo Product Quality vs. Competitors

Compared to its competitors, PepsiCo's Product Quality score is rated right above Mondelez International North America, and is preceded by Unilever.

COMPANY		Product Quality Score
	Amazon	4.2/5
	The Coca-Cola Company	4.2/5
	Unilever	4.2/5
	PepsiCo	4/5
	Mondelez International North America	4/5

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Product Quality for Other Food and Beverages Brands

In the Food and Beverages industry, PepsiCo's Product Quality score is rated right above Mars, and is preceded by Hershey Company.

COMPANY		Product Quality Score
	Chick-fil-A	4.3/5
	The Coca-Cola Company	4.2/5
	Red Bull	4.2/5
	Starbucks	4.1/5
	Hershey Company	4.1/5
	PepsiCo	4/5
	Mars	4/5
	McDonald's	3.7/5

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PepsiCo Pricing

PepsiCo ROI & Value For Money

3.8/5

PepsiCo has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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PepsiCo Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Warehousing industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from PepsiCo.

Quick Insights into PepsiCo ROI

PepsiCo's ROI score was rated highest by customers from the Warehousing industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.

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Ranked PepsiCo ROI the Highest

Warehousing	4.7
Native American	4.3
1 to 2 Years	3.9

Ranked PepsiCo ROI the Lowest

Less than 1 Year	3.4
66+	3.2
Healthcare, Hospitals and Medicine	2.9

PepsiCo ROI Score by Gender

Female customers rated PepsiCo's ROI score 0.2 stars higher than Male customers.

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Male

3.7/5

Female

3.9/5

PepsiCo ROI Score by Ethnicity

PepsiCo's ROI score was rated the highest by Native American customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.6	Caucasian	3.6
Hispanic or Latino 3.8	Hispanic or Latino	3.8
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Native American 4.3	Native American	4.3
Other 3.7	Other	3.7

PepsiCo ROI Score by Age

PepsiCo's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 3.9	26-30	3.9
31-35 3.5	31-35	3.5
36-40 3.6	36-40	3.6
41-45 3.6	41-45	3.6
46-50 3.9	46-50	3.9
51-55 3.8	51-55	3.8
56-60 3.4	56-60	3.4
61-65 3.5	61-65	3.5
66+ 3.2	66+	3.2

PepsiCo ROI Score by Usage

PepsiCo's ROI score was rated the highest by customers who have used PepsiCo's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.4
1 to 2 Years	3.9
2 to 5 Years	3.8
5 to 10 Years	3.9
Over 10 Years	3.8

PepsiCo ROI Score by Industry

PepsiCo's ROI score was rated the highest by Warehousing industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	3.9
Accounting	3.8
Aerospace and Aviation	3.2
Fashion and Beauty	3.8
Architecture and Planning	3.5
Arts and Entertainment	4.1
Automotive and Transportation	3.8
Banking and Financial Services	4
Beverage, Wine and Spirits	4
Biotech and Pharmaceuticals	4
Business and Consumer Services	3.9
Business Supplies and Equipment	4.4
Civic and Social Organization	3.3
Computer Hardware	4
Consulting	4.2
Consumer Goods	4.1
Consumer Services	3.6
Education	3.7
Healthcare, Hospitals and Medicine	2.9
Hospitality	3
Legal	3.2
Logistics and Supply Chain	3.9
Manufacturing and Machinery	4
Marketing, Advertising and Research	3.9
Non-Profit	4
Energy and Manufacturing	4.5
Professional Services	3.6
Retail	3.6
Telecommunications	4.3
Warehousing	4.7

PepsiCo Pricing vs. Competitors

Compared to its competitors, PepsiCo's ROI score is rated right below Mondelez International North America.

COMPANY		Pricing Score
	Amazon	4.1/5
	The Coca-Cola Company	3.9/5
	Unilever	3.9/5
	Mondelez International North America	3.8/5
	PepsiCo	3.8/5

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ROI for Other Food and Beverages Brands

In the Food and Beverages industry, PepsiCo's ROI score is rated right above Mars, and is preceded by Red Bull.

COMPANY		Pricing Score
	Chick-fil-A	4.1/5
	The Coca-Cola Company	3.9/5
	Hershey Company	3.9/5
	Red Bull	3.8/5
	PepsiCo	3.8/5
	Mars	3.8/5
	Starbucks	3.6/5
	McDonald's	3.6/5

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PepsiCo Customer Satisfaction (CSAT)

PepsiCo Customer Satisfaction (CSAT) Score

79 / 100

PepsiCo has an overall Customer Satisfaction score of 79 rated by its users and customers.

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Very Satisfied	43%
Satisfied	36%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	3%
Very Dissatisfied	7%

Very Satisfied

43%

Satisfied

36%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into PepsiCo Customer Satisfaction

PepsiCo's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.

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Ranked PepsiCo Customer Satisfaction the Highest

56-60	100%
Business Supplies and Equipment	100%
Native American	100%

Ranked PepsiCo Customer Satisfaction the Lowest

Less than 1 Year	63%
41-45	56%
Healthcare, Hospitals and Medicine	50%

PepsiCo Customer Satisfaction Score by Gender

Female customers rated PepsiCo's Customer Satisfaction score 3 points higher than Male customers.

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80 / 100

Male

	Very Satisfied	38%
	Satisfied	42%
	Neither Satisfied nor Dissatisfied	12%
	Dissatisfied	3%
	Very Dissatisfied	5%

83 / 100

Female

	Very Satisfied	43%
	Satisfied	40%
	Neither Satisfied nor Dissatisfied	9%
	Dissatisfied	3%
	Very Dissatisfied	5%

PepsiCo Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

PepsiCo's Customer Satisfaction (CSAT) score was rated 78% according to Caucasian users and customers.

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78 / 100

Very Satisfied	40%
Satisfied	38%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	1%
Very Dissatisfied	5%

Very Satisfied

40%

Satisfied

38%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

Very Dissatisfied

CSAT according to Hispanic or Latino

PepsiCo's Customer Satisfaction (CSAT) score was rated 84% according to Hispanic or Latino users and customers.

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84 / 100

Very Satisfied	46%
Satisfied	38%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	4%
Very Dissatisfied	12%

Very Satisfied

46%

Satisfied

38%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

12%

CSAT according to African American/Black

PepsiCo's Customer Satisfaction (CSAT) score was rated 85% according to African American/Black users and customers.

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85 / 100

Very Satisfied	40%
Satisfied	45%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	2%
Very Dissatisfied	4%

Very Satisfied

40%

Satisfied

45%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

PepsiCo's Customer Satisfaction (CSAT) score was rated 85% according to Asian or Pacific Islander users and customers.

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85 / 100

Very Satisfied	34%
Satisfied	51%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	4%
Very Dissatisfied	3%

Very Satisfied

34%

Satisfied

51%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Native American

PepsiCo's Customer Satisfaction (CSAT) score was rated 100% according to Native American users and customers.

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100 / 100

Very Satisfied	67%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

PepsiCo's Customer Satisfaction (CSAT) score was rated 76% according to Other users and customers.

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76 / 100

Very Satisfied	42%
Satisfied	34%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	4%
Very Dissatisfied	9%

Very Satisfied

42%

Satisfied

34%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

PepsiCo Customer Satisfaction Score by Age

PepsiCo's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.

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100

Breakdown

Age

Score

18-25

85%

26-30

80%

31-35

75%

36-40

81%

41-45

56%

46-50

90%

51-55

84%

56-60

100%

61-65

82%

66+

65%

PepsiCo Customer Satisfaction Score by Usage

PepsiCo's Customer Satisfaction score was rated the highest by customers who have used PepsiCo's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	63
1 to 2 Years	71
2 to 5 Years	79
5 to 10 Years	86
Over 10 Years	85

PepsiCo Customer Satisfaction Score by Industry

PepsiCo's Customer Satisfaction score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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{
	"title": "PepsiCo Customer Satisfaction Score by Industry",
	"text": "PepsiCo's Customer Satisfaction score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 76,
			"stars": 0,
			"csatScore": 76,
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			"scoreClassName": "",
			"scoreLabel": 76
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 81,
			"stars": 0,
			"csatScore": 81,
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			"scoreClassName": "",
			"scoreLabel": 81
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 64,
			"stars": 0,
			"csatScore": 64,
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			"scoreClassName": "",
			"scoreLabel": 64
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 61,
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			"csatScore": 61,
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			"scoreClassName": "",
			"scoreLabel": 61
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 90,
			"stars": 0,
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		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 60,
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			"scoreClassName": "",
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		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 86,
			"stars": 0,
			"csatScore": 86,
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			"scoreClassName": "",
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		{
			"label": "Beverage, Wine and Spirits",
			"groupId": 502,
			"score": 89,
			"stars": 0,
			"csatScore": 89,
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			"scoreClassName": "",
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		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 91,
			"stars": 0,
			"csatScore": 91,
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			"scoreClassName": "",
			"scoreLabel": 91
		},
		{
			"label": "Business Supplies and Equipment",
			"groupId": 505,
			"score": 100,
			"stars": 0,
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		},
		{
			"label": "Civic and Social Organization",
			"groupId": 507,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "PepsiCo's Customer Satisfaction score is  rated by Civic and Social Organization customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Computer Hardware",
			"groupId": 509,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "PepsiCo's Customer Satisfaction score is  rated by Computer Hardware customers on Comparably.",
			"scoreClassName": "max",
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		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
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			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
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			"scoreClassName": "",
			"scoreLabel": 80
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
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			"scoreClassName": "max",
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		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 78,
			"stars": 0,
			"csatScore": 78,
			"text": "PepsiCo's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 78
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
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			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "PepsiCo's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 86,
			"stars": 0,
			"csatScore": 86,
			"text": "PepsiCo's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 86
		},
		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 66,
			"stars": 0,
			"csatScore": 66,
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			"scoreClassName": "",
			"scoreLabel": 66
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
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			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 90,
			"stars": 0,
			"csatScore": 90,
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			"scoreClassName": "",
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		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
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			"scoreClassName": "max",
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		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "PepsiCo's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Warehousing",
			"groupId": 570,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
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			"scoreClassName": "max",
			"scoreLabel": 100
		}
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}

Tech	76
Accounting	81
Aerospace and Aviation	64
Architecture and Planning	61
Arts and Entertainment	90
Automotive and Transportation	60
Banking and Financial Services	86
Beverage, Wine and Spirits	89
Business and Consumer Services	91
Business Supplies and Equipment	100
Civic and Social Organization	67
Computer Hardware	100
Consulting	100
Consumer Goods	80
Consumer Services	100
Education	78
Healthcare, Hospitals and Medicine	50
Hospitality	60
Legal	86
Logistics and Supply Chain	66
Manufacturing and Machinery	75
Marketing, Advertising and Research	90
Non-Profit	100
Retail	100
Warehousing	100

PepsiCo Customer Satisfaction vs. Competitors

Compared to its competitors, PepsiCo's Customer Satisfaction score is rated right below Mondelez International North America.

COMPANY		Customer Satisfaction (CSAT) Score
	The Coca-Cola Company	86%
	Unilever	85%
	Amazon	83%
	Mondelez International North America	79%
	PepsiCo	79%

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Customer Satisfaction for Other Food and Beverages Brands

In the Food and Beverages industry, PepsiCo's Customer Satisfaction score is rated right above Mars, and is preceded by Hershey Company.

COMPANY		Customer Satisfaction (CSAT) Score
	The Coca-Cola Company	86%
	Starbucks	84%
	Red Bull	83%
	Chick-fil-A	81%
	Hershey Company	80%
	PepsiCo	79%
	Mars	74%
	McDonald's	72%

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PepsiCo Customer Service

3.8/5

PepsiCo has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About PepsiCo's Customer Service

Address

700 Anderson Hill Rd, Purchase, NY 10577

Website

http://www.PepsiCo.com

Phone Number

(914) 253-2000

PepsiCo's Social Links

Quick Insights into PepsiCo Customer Service

PepsiCo's Customer Service score was rated highest by customers from the Warehousing industry, and rated lowest by customers from the Hospitality industry.

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Ranked PepsiCo Customer Service the Highest

Warehousing	4.7
Native American	4.3
5 to 10 Years	4.1

Ranked PepsiCo Customer Service the Lowest

31-35	3.5
Less than 1 Year	3.3
Hospitality	2.5

PepsiCo Customer Service Score by Gender

Female customers rated PepsiCo's Customer Service score 0.1 stars higher than Male customers.

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Male

3.8/5

Female

3.9/5

PepsiCo Customer Service Score by Ethnicity

PepsiCo's Customer Service score was rated the highest by Native American customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.8	Caucasian	3.8
Hispanic or Latino 3.9	Hispanic or Latino	3.9
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Native American 4.3	Native American	4.3
Other 3.7	Other	3.7

PepsiCo Customer Service Score by Age

PepsiCo's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.

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100

Summary	Age	Customer Service Score
18-25 3.9	18-25	3.9
26-30 3.9	26-30	3.9
31-35 3.5	31-35	3.5
36-40 3.7	36-40	3.7
41-45 4	41-45	4
46-50 4	46-50	4
51-55 4	51-55	4
56-60 3.8	56-60	3.8
61-65 3.6	61-65	3.6
66+ 3.6	66+	3.6

PepsiCo Customer Service Score by Usage

PepsiCo's Customer Service score was rated the highest by customers who have used PepsiCo's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.3
1 to 2 Years	3.9
2 to 5 Years	3.8
5 to 10 Years	4.1
Over 10 Years	3.9

PepsiCo Customer Service Score by Industry

PepsiCo's Customer Service score was rated the highest by Warehousing industry customers, and the lowest by Hospitality industry customers.

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Tech	3.8
Accounting	3.7
Aerospace and Aviation	3.4
Fashion and Beauty	3.6
Architecture and Planning	3.5
Arts and Entertainment	4.1
Automotive and Transportation	4
Banking and Financial Services	4.2
Beverage, Wine and Spirits	4.4
Biotech and Pharmaceuticals	4.3
Business and Consumer Services	4
Business Supplies and Equipment	4.6
Civic and Social Organization	3
Computer Hardware	4.1
Consulting	4.1
Consumer Goods	3.9
Consumer Services	3.2
Education	4
Healthcare, Hospitals and Medicine	3.5
Hospitality	2.5
Legal	3.4
Logistics and Supply Chain	4
Manufacturing and Machinery	4
Marketing, Advertising and Research	4
Non-Profit	4
Energy and Manufacturing	4.5
Professional Services	3.6
Retail	3.5
Telecommunications	4
Warehousing	4.7

PepsiCo Customer Service vs. Competitors

Compared to its competitors, PepsiCo's Customer Service score is rated right below Mondelez International North America.

COMPANY		Customer Service Score
	Amazon	4.2/5
	The Coca-Cola Company	4/5
	Unilever	4/5
	Mondelez International North America	3.9/5
	PepsiCo	3.8/5

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Customer Service for Other Food and Beverages Brands

In the Food and Beverages industry, PepsiCo's Customer Service score is rated right above McDonald's, and is preceded by Mars.

COMPANY		Customer Service Score
	Chick-fil-A	4.3/5
	Starbucks	4.1/5
	The Coca-Cola Company	4/5
	Red Bull	4/5
	Hershey Company	3.9/5
	Mars	3.9/5
	PepsiCo	3.8/5
	McDonald's	3.6/5

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PepsiCo as an Employer

3.9/5

PepsiCo has a 3.9/5 stars for its overall company culture rated by their employees

top

35%

CEO of PepsiCo

Ramon Laguarta

In the Top 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

PepsiCo scored a 24 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of PepsiCo would recommend the brand to a friend. ENPS measures how likely PepsiCo employees would recommend working at PepsiCo to a friend.

Net Promoter Score

NPS Score

52%	Promoters
20%	Passive
28%	Detractors

Employee Net Promoter Score

eNPS Score

46%	Promoters
19%	Passive
35%	Detractors

Global Ranking Snapshot

PepsiCo is ranked #105 in the Global Top 100 Brands. It ranks just behind Walmart and just ahead of IBM.

RANK			INDUSTRY
103	Samsung	KS Choi	Consumer Goods
104	Walmart	Doug McMillon	Retail
105	PepsiCo	Ramon Laguarta	Food and Beverages
106	IBM	Arvind Krishna	Tech
107	T-Mobile	Mike Sievert	Business and Consumer Services
108	Verizon	Hans Vestberg	Business and Consumer Services
109	PayPal	Daniel Schulman	Tech