Regal Entertainment Group Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
What do you like best about the leadership team?
The team leads are very helpful and patient. Including assistant manager. They really listen to concerns and most fast to make a safe work enviornmemt.
Review from Customer Success Dept
What does the leadership team need to get better at?
Listening to women and supporting staff when it comes to customers! I know that the customer is "always right" but when a customer physically attacks someone or uses slurs or offensive language they shouldn't be in the right, yet managers still side with them to keep them happy.
Review from Customer Success Dept
What is the best part about your compensation package?
The free tickets and discounts.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Yes I definitely feel undervalued. The boss above did nothing all day while I was constantly stocking stuff, handling projection issues, helping staff and customers, etc. while he sat around or paced around the lobby complaining about how tired he was and he got paid way more than me.
Review from Customer Success Dept
What are some of the best things about your team?
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What do your coworkers need to improve and how could you work together better?
It was SUCH a boys club envionrment. Eleven men and only two women (me and one other woman) worked there so we were almost always left out of conversations or when we walked up they would all stop talking. They always had each other's backs but not ours and it was very obvious.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
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What needs to change to make the company culture better?
Listening to women employees and taking harassment and disrespect towards supervisors more seriously, more diversity in the workplace, and better pay.
Review from Customer Success Dept
What did you like most about the interview process?
They had fun questions like if a movie were to be created about my life who would play the lead role
Review from Customer Success Dept
What would you improve about your company's interview process?
The interview process was pretty average, and it depends on each individual manager on how it goes but mine was from a previous boss I had and not the one I have now and he was much better so it went well.
Review from Customer Success Dept
What makes you most happy at work?
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What's going wrong and how can it be improved?
The prices are too high and customers complain about that a lot.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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