ResCare CS Rep Employee Reviews
Briefly describe your overall experience at your company
I love my job. I just want management to be serious and care about company
Review from Customer Support Dept
Review from Customer Support Dept
It was a terrible experience that I couldn't wait to find another job
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Review from Customer Support Dept
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What do you like best about the leadership team?
We all need more money for the job we do
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They really work with the employees at times
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They really listen to their employees and try to make the company better for everybody.
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Great communications and team work
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Everyone pitches in and helps.
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What does the leadership team need to get better at?
Rescare needs to screen managers, team leads and human resources personnel . They should all have either a business management or healthcare administration background. As it stands these positions are filled from within. A secretary promoted to a human resource position, and no one has a degree.
Review from Customer Support Dept
They need to stop treating the employees horrid. But first and most important, they NEED TO TREAT OUR CONSUMERS BETTER!! they can treat me bad, but the individuals we offer services to deserve the most absolute respect
Review from Customer Support Dept
Communication, scheduling, meeting clients needs, treating employees with respect etc...
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Probably training people and not contradicting what they have trained people to do
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Leadership and a better management
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What is the best part about your compensation package?
Dailypay came in very handy during the pandemic
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Paid vacation after 1 year of employment
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I am paid fairly for the work that I do.
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The insurance is decently priced
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Knowing that I have the best deals on my heath and well being
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Why do you feel undervalued and what would make you feel better about your compensation?
If management were properly trained and educated in dealing with employees they could possibly be more in tune with staff
Review from Customer Support Dept
We basically live there job turn over overwhelming so pay the good staff and they will stay
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My manager literally told me and my co workers that every one of us are replaceable. If the office people had to work the homes just for a week, they would value what we do
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Pay raise for what we do as caretakers
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we aren't recognized for the work that we do. The pay isn't what we deserve either for the amount of work.
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What are some of the best things about your team?
We all bring something different for the clients
Review from Customer Support Dept
Lack of communication not trustworthy
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Most work as a team. even through they are my coworkers some of us have became friends
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Coming together for the client's needs
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We all learn to work without an effective management team
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What do your coworkers need to improve and how could you work together better?
If all staff were treated equally, provided the same opportunities, be afforded the same chances at scheduling ( weekends off ) while the majority of us work 12 he shifts on weekends
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Learn how to communicate effectively
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to be able to communicate better and keep up on cleints issues
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just communication, everything else is ok.
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We work on our own
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What is most positive about the culture and environment at your company?
The clients are great to work for
Review from Customer Support Dept
The friendliness of your staff and coworkers
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Everything is safe and I know what to do in an emergency.
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Working with co worked and taken care of the clients is the most positive thing
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Everyone really enjoys their job and feels like they make a difference in our clients lives'.
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What needs to change to make the company culture better?
Keeping the good staff And managers spending more time of the floor
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Too much to even try to explain
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better more effective and efficient management.
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the people in the office are unorganized which complicates day to day work
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Nothing i enjoy the company i work for
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What did you like most about the interview process?
The Personnel director she was pleasant and easy to understand
Review from Customer Support Dept
They literally said "are you okay with working 12 hour shifts" I said yes and was hired
Review from Customer Support Dept
it was quick, easy and simple
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Right on-site interviews after application is put in
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It was not too lengthy and I was treated respectfully.
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What would you improve about your company's interview process?
Be more aware of potential employees
Review from Customer Support Dept
Easy thorough pleasant reassuring enjoyable
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Everything. The employees are misinformed and knows nothing
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What makes you most happy at work?
Working with my clients and helping them to become better citizens
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My coworkers that i work with every day. they are the ones that make the job what it is. I love that most can work as a team
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a client's faces once I walk through the door
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Knowing that I am providing a service to people who really need it and making a difference.
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I love coming to work and seeing the clients everyday
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What's going wrong and how can it be improved?
Management needs trained, evaluated and taught how to hire, fire and train staff
Review from Customer Support Dept
There is no ongoing training drama you were told just to sign training papers as if you had a class
Review from Customer Support Dept
The company is better communication better training policies and Commitmentand what they teach
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Everything is going wrong and no improvement in site
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Supervisors are not approachable and make no time to explain things. They do not to train us but give us more work instead.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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