RingCentral Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
What I appreciate most is the open communication and genuine support from the leadership team.
Review from Customer Support Dept
Professionalism, Responsive, Accurate, Responsible, Good
Review from Customer Support Dept
They do health check, how we are doing from time to time. They provide us work / process /product update whenever necessary. They treat us nicely and are professionals
Review from Customer Support Dept
They are very supportive and considerate
Review from Customer Support Dept
They show that it is not just a job its FAMILY <3
Review from Customer Support Dept
What does the leadership team need to get better at?
stop biased judgement with team members
Review from Customer Support Dept
people engagement at least once a month.
Review from Customer Support Dept
Support/ guide your agents rather than solely blaming them when they fall short on metrics. It's important to reflect on the assistance and resources provided to them. Consider what help was offered and how we can improve that support to ensure their success.
Review from Customer Support Dept
They only notice what you have done wrong and dont praise you for things you did right.
Review from Customer Support Dept
They need to hear what employees needs . Retain wfh setup
Review from Customer Support Dept
What is the best part about your compensation package?
Everything, salary, MBO, night shift allowance, medical allowance.
Review from Customer Support Dept
Salary, Events, Benefits, HMO, Gifts
Review from Customer Support Dept
The offer rate or compensation package is far more competitive than other companies I worked before.
Review from Customer Support Dept
It is a team effort and everyone has been contributing
Review from Customer Support Dept
Its worth it. so much knowledge and struggle. but really is worth it.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
our allowances was paid in delay we didn't receive an allowance payment on our regularization as agreed on our contract. possible breach of contract if not paid on the promised date feb 15 together with the missed cutoff days
Review from Customer Support Dept
The compensation i s a bit lower versus the tasks & responsibility that we have for the job. It's so stressful that everyday, you'll make feel so tired & exhausted.
Review from Customer Support Dept
stop biased judgement with team members
Review from Customer Support Dept
a raise will be a good thing. or getting lower return to office days
Review from Customer Support Dept
always OT without pay due to overload.
Review from Customer Support Dept
What are some of the best things about your team?
My team is supportive and encourages collaboration. Team members are always willing to share their knolwedge , help during challenging situations.
Review from Customer Support Dept
They are healthy in most of the things
Review from Customer Support Dept
They are talented, skillful, competitive, and friendly.
Review from Customer Support Dept
They are cooperative and knows how to listen
Review from Customer Support Dept
They all retardedsssss in a good way. im not sure if there is a good way of being retards but im quite sure these team mates i got are one of those.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
For support, stop asking if your trained to this or to that, just answer the question to avoid long calls
Review from Customer Support Dept
stop biased judgement with team members
Review from Customer Support Dept
i dont know. as long as it does not affect my work i dont care
Review from Customer Support Dept
I'm not really part of a team where I have colleagues that have the same responsibilities as mine.
Review from Customer Support Dept
There work attitude. Being considerable about other peoples time
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The most possitive aspect is the supportive team culture. Everyone is willing to help and creating a positive work environment.
Review from Customer Support Dept
The activity and awarding every time
Review from Customer Support Dept
What stands out to me most is the emphasis on true collaboration. From what I’ve gathered, it’s an environment where people don
Review from Customer Support Dept
Everyone is very friendly and always willing to help
Review from Customer Support Dept
We share knowledge. we can our team mates anytime, somebody will answer.
Review from Customer Support Dept
What needs to change to make the company culture better?
productiviry tools like stand alone excel
Review from Customer Support Dept
Open Communication: Encourage honest, open conversations at all levels so everyone feels heard. Recognition: Regularly recognize and appreciate employees for their hard work and achievements. Supportive Leadership: Leaders should offer guidance, feedback, and resources to help employees grow and i
Review from Customer Support Dept
Positive reinforcement for the employees
Review from Customer Support Dept
Treat everyone the same way you would want to be treated. Pay proper attention. Treat everyone the same way you would treat your customers.
Review from Customer Support Dept
There should be more recognition of all teams. Recognition and rewards are consistently skewed toward Sales while other teams work incredibly hard with much lower compensation and almost no recognition.
Review from Customer Support Dept
What did you like most about the interview process?
The interview was tough, but it was transparent and fair.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of RingCentral yet.
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What makes you most happy at work?
What makes me happiest at work is learning new things, collaborating with my team, and knowing that my work contributes to improving quaity and the customer experience.
Review from Customer Support Dept
Friends that's very good, environment as well
Review from Customer Support Dept
I am happiest when I am learning something new or tackling a fresh challenge. I thrive when I'm slightly out of my comfort zone because it forces me to grow and sharpen my skill
Review from Customer Support Dept
My task itself and especially interacting with my co workers
Review from Customer Support Dept
What excites me most is the anticipation of learning something new every day. Training only gave me about 5% of what I’d eventually learn on the production floor. Even after five months, I’d say I still know only around 30% about the
Review from Customer Support Dept
What's going wrong and how can it be improved?
I just don't feel comfortable with RingCentral right now. The job is really stressful, the workforce are so toxic. There's no proper auxes for bio breaks & rest time after call. They keep on calling out people which are still documenting their cases after call. that's so stressful .
Review from Customer Support Dept
Provide a fair schedule that agent can choose based the scorecard or performance
Review from Customer Support Dept
stop biased judgement with team members
Review from Customer Support Dept
a work from home setup will be better. less return to office days.
Review from Customer Support Dept
lack of help from leaders. i ask to update my schedule and explain my situation but no care at all
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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