Route Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
How transparent they are, how they always communicate with the whole company about goals and accomplishments we have.
Review from Customer Support Dept
They always have Route's success in mind when making strategic decisions and are good at communicating that with us.
Review from Customer Support Dept
They help me in any way I can!
Review from Customer Support Dept
They actually try to fully care about you.
Review from Customer Support Dept
They are very encouraging and supportive
Review from Customer Support Dept
What does the leadership team need to get better at?
There aren't any Leadership reviews of Route yet.
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What is the best part about your compensation package?
Unlimited PTO and chances to earn bonuses
Review from Customer Support Dept
Unlimited PTO is very beneficial, especially when accidents happen.
Review from Customer Support Dept
Free healthcare with a great insurance company
Review from Customer Support Dept
The Healthcare and Unlimited PTO
Review from Customer Support Dept
I think the health benefits as well as the unlimited PTO are some of the greatest things that Route offers their employees.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Claims Team Member: I feel like solving tickets for customers is a vital part to Route and we should be compensated accordingly. I feel like we are getting paid an entry-level position for an incredibly important part of the company. Higher retention for the team and everyone is happy.
Review from Customer Support Dept
Raises are never brought up/talked about by my manager/team lead no matter how fantastic my efforts and work have been. When I bring them up these concerns, they seem to be pushed aside.
Review from Customer Support Dept
If my base pay allowed me to cover my living expenses.
Review from Customer Support Dept
I feel like sometimes there is some secrecy with what people are getting paid and what their bonus is. So it makes me feel like I don't know if what I'm making is good or way less than other people. I wish people were more transparent.
Review from Customer Support Dept
I know that the changes I have made since being in my position have made a big impact. Even the market adjustment I received was slightly discouraging, especially when factoring in that there is a company I recently interviewed with that would be starting me at almost a 100% raise for the same job.
Review from Customer Support Dept
What are some of the best things about your team?
How united we are. Being in the office is always fun. We also learn a lot together
Review from Customer Support Dept
Everyone is extremely welcoming and happy to help each other out. No one has to feel embarrassed/hesitant when seeking clarification or help. This not only helps everyone feel comfortable and empowered but ensures that we all have the correct policy knowledge and handle claims correctly day to day.
Review from Customer Support Dept
Everyone is friendly, inclusive, and willing to help.
Review from Customer Support Dept
They are really fun and inclusive.
Review from Customer Support Dept
We all are supportive and push each other to be our best selves
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Route yet.
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What is most positive about the culture and environment at your company?
Everyone is so friendly and willing to help
Review from Customer Support Dept
Route's culture is very upbeat and energetic. The environment is fun and encourages social and professional connections.
Review from Customer Support Dept
The team events for sure! And lunches in office!
Review from Customer Support Dept
All the perks are really geared to what the employees actually want.
Review from Customer Support Dept
The people I work with, also free food and events
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Route yet.
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What did you like most about the interview process?
There aren't any Interviews reviews of Route yet.
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What would you improve about your company's interview process?
There aren't any Interviews reviews of Route yet.
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What makes you most happy at work?
Interacting with co workers, work on my goals and staying positive
Review from Customer Support Dept
Receiving recognition for my success and efforts within my role. I feel happiest when my feedback is truly taken into consideration and I am able to make a difference.
Review from Customer Support Dept
Helping a customer who has had a bad experience and turning it into a good one.
Review from Customer Support Dept
The culture provides a better work environment than most tech companies.
Review from Customer Support Dept
The people I work with & catered lunches
Review from Customer Support Dept
What's going wrong and how can it be improved?
Although I try, it's hard to be excited to interact with customers.
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of Route yet.
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What would you most like to see improved at your company?
There aren't any Outlook reviews of Route yet.
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