Starbucks Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
I love going to work at Starbucks. I look forward to every shift.
Review from Customer Support Dept
Review from Customer Support Dept
Clean, friendly environment with good service and great management
Review from Customer Support Dept
What do you like best about the leadership team?
I am not sure yet
Review from Customer Support Dept
I like that they are always helpful and willing to put you over the business. I often get told that our safety is the top priority.
Review from Customer Support Dept
Friendly, invested, and highly interested in seeing us succeed.
Review from Customer Support Dept
Starbucks keeps their executive team very visible to partners, and they seem like nice people.
Review from Customer Support Dept
They are good about working around our outside schedule
Review from Customer Support Dept
What does the leadership team need to get better at?
It'd be better if my team would stop talking bad about people behind their backs all the time. Even if it's not directed to me, I can't help but feel that if they are talking about others then they're probably saying bad things about me too.
Review from Customer Support Dept
Supporting work life balance. Supporting store front teams. Allowing hourly partners to not come into work sick and use PTO.
Review from Customer Support Dept
Caring about their employees more, pay-wise and health-wise.
Review from Customer Support Dept
Caring about their licensed store employees. We feel like "less than" actual Starbucks store employees.
Review from Customer Support Dept
Communicating as a team to work towards a common goal
Review from Customer Support Dept
What is the best part about your compensation package?
Paid time off and how it is accumulated
Review from Customer Support Dept
I love that I get free schooling and employer match up to 5% on 401k
Review from Customer Support Dept
Health insurance and a matched 401K
Review from Customer Support Dept
Starbucks has a lot of different perks like Headspace and Spotify, and they do offer great insurance.
Review from Customer Support Dept
It has coverage for exactly the level i need at the moment.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
To have a good working team and people who care about their job and put in effort to make it better.
Review from Customer Support Dept
Starbucks has garnished my entire check past approx 5months. They have given me conflicting answers
Review from Customer Support Dept
WE serve thousands of customers weekly. sometimes we can become machines and un realize that were in a coffee shop thats spouse to be a calm enviorment
Review from Customer Support Dept
It's hard to make any kind of living on our wages and it feels like we put in more work than we get paid for
Review from Customer Support Dept
I would like the same benefits given to the actual Starbucks employees.
Review from Customer Support Dept
What are some of the best things about your team?
My team is always willing to do what they have to. Being able to have a support system through my team keeps me going
Review from Customer Support Dept
Vivacious, helpful, supportive of each other.
Review from Customer Support Dept
We all work together to stay sane, with the heavy demands of the company.
Review from Customer Support Dept
We're all encouraged to be our authentic selves and to have fun at work, so it's easy to have a good time on a shift (assuming you exclude the customers). There's not that many partners at most stores (~25-30) so you get to know people well.
Review from Customer Support Dept
We all work together really well and still have fun
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
They need to repect other people and have better work ethics.
Review from Customer Support Dept
Work better together as a team
Review from Customer Support Dept
My team is great, but my manager is like a separate entity
Review from Customer Support Dept
they need to understand the mission statement and how to be a team, its very much how they van get ahead
Review from Customer Support Dept
Be more patient and kind o new employees who are still learning the job and give them time to adjust
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The fact that people i work woth are so willing to help
Review from Customer Support Dept
Clocking out to go home
Review from Customer Support Dept
Being able to see the support that I am given personally really shows that the company cares about its employees.
Review from Customer Support Dept
its coffee everyone is energetic for the most part
Review from Customer Support Dept
The music, the atmosphere of safety and support, and most of all, the encouragement.
Review from Customer Support Dept
What needs to change to make the company culture better?
my director either needed to be retrained or let go as she cannot embrace the ideals of the company
Review from Customer Support Dept
So much emphasis on customer satisfaction, employees not seen as human
Review from Customer Support Dept
Get them in, get them out
Review from Customer Support Dept
No focus on individuality or how people are doing
Review from Customer Support Dept
They need to pay the employees a living wage and provide better work life balance and mental health benefits that are BETTER than what exists.
Review from Customer Support Dept
What did you like most about the interview process?
Interview process was 10years ago
Review from Customer Support Dept
I was able to get to know the interviewer and they seemed to really care about what I was saying rather than ticking certain boxes
Review from Customer Support Dept
it was fast for the most part
Review from Customer Support Dept
That the manager was very open about what would be needed to work there, especially informative about the homeless population, the compassion needed to work downtown, and the necessary traits that he wanted to see in order for it to be an excellent fit for everyone.
Review from Customer Support Dept
I liked that I had two managers at my interview.
Review from Customer Support Dept
What would you improve about your company's interview process?
Make them get rid of the bias
Review from Customer Support Dept
What makes you most happy at work?
I am not sure anymore
Review from Customer Support Dept
Benefits, free markouts, and discounts
Review from Customer Support Dept
Being able to know my future is secure
Review from Customer Support Dept
think everyone would say money
Review from Customer Support Dept
When we anticipate each other’s needs and take care of things quickly so that the show
Review from Customer Support Dept
What's going wrong and how can it be improved?
Hire better staff members who are willing to put in effort to make the comapny grow and have a good work environment.
Review from Customer Support Dept
We are underpaid, understaffed, and not cared about. A free subscription to some meditation app does not make up for the mental and verbal abuse we get from customers daily, the ridiculous standards we are required to adhere to, and the day to day stresses of this job.
Review from Customer Support Dept
Morale at the store is dreadful the optimists do what they can but you are only ever scolded by management while they stand around and gossip about the people standing right in front of them. What can you do?
Review from Customer Support Dept
Employee morale is lower than expected
Review from Customer Support Dept
Management isn't good - only thinks of themselves
Review from Customer Support Dept
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