State Farm Insurance Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Hardly ever hear from leadership outside of our immediate supervisors.
Review from Customer Support Dept
They actually CARE about their employees and build real relationships with us. They understand that life events happen and always try to help us find solutions to our problems.
Review from Customer Support Dept
Cool people! they are great to be around!
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The management team is pretty supportive!
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Innovation and creative work space. Employee centered
Review from Customer Support Dept
What does the leadership team need to get better at?
Have people that are actually there for their employees
Review from Customer Support Dept
Get away from the metrics, increase the pay and start caring about their employees.
Review from Customer Support Dept
Training new employees. Not micro-managing.
Review from Customer Support Dept
they need to reinstate the concepts in the company that made it successful for over 90 years when it was operated by family members of the Founder. ever since the last family member stepped down and they brought a corporate person in, the culture has significantly become worse. employees R assets!
Review from Customer Support Dept
Give employees doing the work more input regarding changes or ideas, since we are the ones doing the work daily.
Review from Customer Support Dept
What is the best part about your compensation package?
Medical is good and virtual care options
Review from Customer Support Dept
The yearly bonus and 401k Match
Review from Customer Support Dept
Paid well and great pTO days !
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The benefits package has great health insurance and dental insurance options to choose from.
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Competitive pay for my position
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
A better work life balance, less metrics, and better pay would be a nice start.
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Too much work not enough pay
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Paid life or medical insurance
Review from Customer Support Dept
they advertise work/life balance & bully you for using the benefits. this is one of the reasons they say we get paid less; yet we're bullied for using it so we should be paid more. they routinely harrass those on FMLA in right to work states & terminate them in order to retain employees with tenure.
Review from Customer Support Dept
Lack of benefits make it hard to feel appreciated
Review from Customer Support Dept
What are some of the best things about your team?
We work very well together
Review from Customer Support Dept
I learn new information on a daily basis in my huddles and through emails.
Review from Customer Support Dept
They actually listen to our opinions
Review from Customer Support Dept
We get to know each other personally!
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The team is helpful and distributes the work in a fair process.
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What do your coworkers need to improve and how could you work together better?
Meetings are pointless. State Farm makes changes for the sake of changes without purpose.
Review from Customer Support Dept
Everyone just gets the state farm bug and becomes real jerks. After never being told you do your job well i guess that happens
Review from Customer Support Dept
Coworkers are overworked, underpaid, under trained and micromanaged so badly that it makes everyone hate their job and nobody wants to be there. It's not a coworker problem, it's a management problem that will never improve with the way they do things and promote managers for the wrong reasons.
Review from Customer Support Dept
They could handle claims better and not pass the buck along
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Agent should treat each other fairly instead of showing favoritism
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Nothing at all honestly maybe when you sre in training
Review from Customer Support Dept
If I ask for help, I can get it in a timely manner most of the time.
Review from Customer Support Dept
That i have a job. It is easier to get a job when you have a job
Review from Customer Support Dept
I like the coaching moments from my TM which helps me understand why the way we do our claims.
Review from Customer Support Dept
The supervisors and coworkers are always there to help
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What needs to change to make the company culture better?
Better choice of who they allow to be agents.
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Agent should treat all employees equally
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Dont freeze jobs. Your holding good people back
Review from Customer Support Dept
Morale is very low and the managers do not care
Review from Customer Support Dept
Updating our software and infrastructure
Review from Customer Support Dept
What did you like most about the interview process?
It was awkward but easy. You sit in front of a webcam, but there is no human being on the other end you are talking to; you record yourself giving answers to interview questions, and a human being ostensibly views the video later.
Review from Customer Support Dept
It was not stressful and the interviewer was very patient and asked good questions and was very friendly and I was offered the job on the spot and an offer letter.
Review from Customer Support Dept
That it was over the phone and I received my job offer immediately
Review from Customer Support Dept
Quick and Easy and efficient!
Review from Customer Support Dept
The interviewing process helps you gain experience in answering many different types of questions.
Review from Customer Support Dept
What would you improve about your company's interview process?
Hire better people that wont quite after training. Be more truthful in your job adds
Review from Customer Support Dept
Each interview process is different for different people
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What makes you most happy at work?
Talking to customers and peers
Review from Customer Support Dept
Delivering excellent customer service and making sure our customers understand their policy and options for their vehicles and home.
Review from Customer Support Dept
Spending time with my coworkers and leadership and knowing I’m assis
Review from Customer Support Dept
Seeing smiles on people faces!
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The environment and relationships in the work team make going to work a positive experience.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Everything. Fix billing. Fulfill policy coverage. Stop screwing everyone over.
Review from Customer Support Dept
Get rid of the metrics and the externals, they mess up the claims. Increase the pay so people will want to work for the company
Review from Customer Support Dept
Agent needs to retire and a younger agent needs to take his place
Review from Customer Support Dept
Recent organizational changes hinder our ability to properly service our customers. There is far too much focus on metrics and handling things quickly. Service to customers is no longer personal, and we have largely lost sight of what customers expect in exchange for paying our higher premiums.
Review from Customer Support Dept
see aforementioned. if you're offered a job outside of a local agents office then run.. agents are more independent
Review from Customer Support Dept
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