Syndigo Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
If this question is referring to the Executive Team, I'm afraid I know nothing about them other than their names. So I can't have an opinion about what I like best about them.
Review from Customer Support Dept
The respectful feedback, whether positive or constructive, and the overall interest in how I'm doing professionally and personally
Review from Customer Support Dept
They keep us informed as things change.
Review from Customer Support Dept
What does the leadership team need to get better at?
We need to be paid more money to compensate for inflation at the very least.
Review from Customer Support Dept
What is the best part about your compensation package?
Summer hours was great. I consider being able to work from home a part of my comp package and it's the best part!
Review from Customer Support Dept
The starter PTO package is nice
Review from Customer Support Dept
Good benefits and time off amounts.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Syndigo boasts a "competitive" salary but thats not the case. I have friends doing very similar jobs to mine that make almost 30k more. Also the benefits are minimal and the fact that the first holiday we are afforded comes half way through the year is weak.
Review from Customer Support Dept
What are some of the best things about your team?
My immediate team is AMAZING. Hard working, kind, supportive, and willing to pitch in anywhere to help. This job would be very difficult without them.
Review from Customer Support Dept
They are all so supportive and are willing to jump in and help on the simplest or hardest of issues.
Review from Customer Support Dept
How willing they are to help whenever someone is stuck or has a question
Review from Customer Support Dept
Always available and willing to help.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
the people i interact with could be described as dry. im always trying to post and ask questions in our group chats and very few people interact. i get it like who cares but also the managers do very little to get a standard of basic human interaction. in fact they take away team building activity
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
We're scrappy and I love that. Continuing to embrace and improve work from home experience is greatly appreciated.
Review from Customer Support Dept
The company seems to actually care about the mental health of it's employees.
Review from Customer Support Dept
Everyone's willingness to be a team player
Review from Customer Support Dept
Everyone is friendly and willing to help.
Review from Customer Support Dept
i like that they hire based on referrals so i at least have one person to talk to during the day. no one on my team talks to one another.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Partnership we have with out customers. They are more than just clients. Working with my team each day is great. Solving a difficult problem is rewarding.
Review from Customer Support Dept
The work from home aspect and ability to have awesome work life balance
Review from Customer Support Dept
Helping clients with their issues.
Review from Customer Support Dept
What's going wrong and how can it be improved?
honestly the platform needs to work better. its not user friendly at all. things are always changing without proper consideration and training before changes are made. customers are frequently frustrated and i understand why
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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