TEK Experts Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
What I like best about the leadership team is that they are masters at keeping the company operational, but rarely listen to the complaints of staff for industry-grade salaries at all. They kept the fact that we would be working as Support Engineers for Microsoft, and we work at 1/100th normal rates
Review from Customer Support Dept
The leadership team is good. However, their compensation plan for their Nigerian branch is very poor. I earn about 300 USD per month and my annual salary is just 4000 USD and yet employees do the same job globally.
Review from Customer Support Dept
What does the leadership team need to get better at?
Understanding the different cultures and truly promoting from within. Providing the tech training they always promise
Review from Customer Support Dept
What is the best part about your compensation package?
There aren't any Compensation reviews of TEK Experts yet.
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Why do you feel undervalued and what would make you feel better about your compensation?
Pay what other Azure Support Engineers are earning across the world. Use industry salary scale. Allow growth into Full Time Microsoft Support careers from Vendor level, and sponsor my Tech Certifications.
Review from Customer Support Dept
Over a year, very good review but no raise. No explanation. ask manager and he is going to get back with you. Been almost 3 months. Raise, and honest feedback from managers who understand the job and are not just administrative. and real tech training as promised and stated in the ad for employment
Review from Customer Support Dept
What are some of the best things about your team?
We learn on our own, in spite of the company's marketing takes all over the Internet about hood career prospects. We don't even use the internal training materials for our Technical progress. We study personally and pay for certifications on our own. That's Spirit! That's dedication in adversity.
Review from Customer Support Dept
We go the extra mile for our clients
Review from Customer Support Dept
We tend to collaborate despite the terrible environment
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
The work space is beautiful, which makes the pay levels depressing, because there is obviously the capability to pay us industry rates.
Review from Customer Support Dept
No much hierarchy. Simplicity in lifestyle and collaboration
Review from Customer Support Dept
Nothing good about that place. Very toxic environment
Review from Customer Support Dept
Most positive is that you get to interact with cultures from all over the world as we take global cases. Environment is heat and cooled. Environment for people can vary from day to day. High turnover rate in mgmt and staff. Most mgmt is now hired by site manager and are hired externally
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of TEK Experts yet.
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What did you like most about the interview process?
It is fast and doesn't prejudge you. If you can learn fast, they will give you a chance, perhaps because the pay rates are low.
Review from Customer Support Dept
The whole process of selection is usually done the same day
Review from Customer Support Dept
Managers and what they relayed, but they are all gone now. Internal promotions are almost impossible. There is no real commitment on the part of mgmnt to develop employees. I was able to do two interviews in the same day.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Learning my own tech so that I can get something of value out of a disappointing job.
Review from Customer Support Dept
My customers. In as much as my compensation is nothing to write home about but I feel happy when I am working with my clients
Review from Customer Support Dept
What's going wrong and how can it be improved?
Employees deserve to go on holidays like christmas, we have families and it is only right we spend these holidays with them and not be threatened with dismissal at every single turn
Review from Customer Support Dept
American culture needs to be understood. Commitments honored that are stated on paper. HR that steps up and stops the no breaks, no annual reviews, bigotry by certain managers, large pop of employees view them useless. All stems from understanding American culture without bias by executive levels.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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