The Cheesecake Factory CS Rep Employee Reviews
Briefly describe your overall experience at your company
It is not the worst place to work but it is certainly not the best and could use some work.
Review from Customer Support Dept
Pretty good. Every place has its kinks but overall great workplace.
Review from Customer Support Dept
Review from Customer Support Dept
We all get along and support each other. I've met lots of friends.
Review from Customer Support Dept
What do you like best about the leadership team?
What I like most about my leadership team is that we are like family, I love the company and I love to serve our guest who come to visit our 2nd busiest location in South FL from all around the world :) But, sometimes I do not feel valued or respected by some managers and we work hard for our guest.
Review from Customer Support Dept
treat us like family. really care.
Review from Customer Support Dept
everybody is really personable and truly makes you feel like you are part of a team
Review from Customer Support Dept
Communicate directly with team to help improve as team
Review from Customer Support Dept
There is not a whole lot of leadership going on at the host stand, it seems like its literally just a job for some people.
Review from Customer Support Dept
What does the leadership team need to get better at?
Improve communication skills. Not allow employees to be abused by rude guests. Be more supportive. Be better at listening to their employees.
Review from Customer Support Dept
It is clear that management only cares about generating sales. Guest experience, food quality and staff excellence are not a priority. Managers need to focus less on the numbers and more on people. Their attitude rubs off on the staff and creates a terrible work environment and unhappy guests,
Review from Customer Support Dept
Communicating our work schedule earlier in the week.
Review from Customer Support Dept
Start working like a team all away not only with your favorite people,,,,, kitchen manager need to work same level like others plus they need to trining the new workers and stop been a bullying treat your employer better not like military book camp
Review from Customer Support Dept
Following through with procedures and not letting things go just because it helps them at the moment.
Review from Customer Support Dept
What is the best part about your compensation package?
the tips from here are amazing because everything is overpriced and people come for special occasions
Review from Customer Support Dept
I like our insurance plan choices
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
There is no 401k. This vompany makes millions in profits and refuses to acknowledge the people that make that possible.
Review from Customer Support Dept
I don’t feel appreciate from no kitchen manager or ceo
Review from Customer Support Dept
Better health care/extra paid day off
Review from Customer Support Dept
Paid 2.13/hour Other companies are paying their tipped staff more. We are the highest grossing restaurant in our state and are not paid/valued accordingly. Most of our support and management level leave for other companies that pay more.
Review from Customer Support Dept
I feel like the company should have someone that maintains the bathrooms specifically rather than having the hostesses clean them. I have had customers tell me you all are touching our menus and seating us and you all have been cleaning bathrooms?
Review from Customer Support Dept
What are some of the best things about your team?
We are like a family
Review from Customer Support Dept
Everyone is there to do a job and make some money. We have fun, help each other, do our part and leave richer than we came.
Review from Customer Support Dept
fun people. honest and good to be around. No back-stabbing.
Review from Customer Support Dept
Our ability to survive tough shifts.
Review from Customer Support Dept
the constant teamwork and helpfulness
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Treat people with kindness and quit acting like you are trying to climb over each other to get to the top.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The management and most staff is relatively friendly.
Review from Customer Support Dept
The attitudes of employees are most positive
Review from Customer Support Dept
Everyone just treats you like a family. We may not always see eye to eye but we always work it out. No typical crazy restaurant drama, usually.
Review from Customer Support Dept
everybody, customers and workers. is happy to be there
Review from Customer Support Dept
we work hard and play hard. I feel I contribute.
Review from Customer Support Dept
What needs to change to make the company culture better?
Trust and integrity needs to be better.
Review from Customer Support Dept
Work together from the beginning till the end ( together like a real team not fake)
Review from Customer Support Dept
All management cares about it profit and sales. This makes for a terrible work environment. Managers force sick employees. Servers will get sat four tables at once and instead of offering help, managers ask the server to run food and show tables.
Review from Customer Support Dept
What did you like most about the interview process?
Friendly laid back management there.
Review from Customer Support Dept
It wasn't as long and drawn out as it has been in the past.
Review from Customer Support Dept
Meeting with more than one manager in the management team.
Review from Customer Support Dept
It was a long time ago and was a great experience then. It was personal. Now it is generated on line and goes from there.
Review from Customer Support Dept
my initial interviewing managerwas awsome and upbeat. welcoming to say the least and it made me feel at ease
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Getting to leave the place.
Review from Customer Support Dept
Income potential. I work here because I make as much or more than I would at an hourly with a lot more flexibility to be there for my family.
Review from Customer Support Dept
the food and the people. and the discount!
Review from Customer Support Dept
The majority of my guests. I love interacting with them and making their dining experience great.
Review from Customer Support Dept
getting big tips and making people smile
Review from Customer Support Dept
What's going wrong and how can it be improved?
Need management support. Kitchen out of control. Food quality poor. Long ticket times. Employees abused by guests.
Review from Customer Support Dept
The kitchen quality has recently gone down and that has caused the guests to complain a lot more and it can be incredibly embarrassing and frustrating when your guest thinks you did something wrong but in reality the kitchen made it wrong or someone ran it to the table wrong but did not care.
Review from Customer Support Dept
Just hard work, I'm not sure anyone is really excited to go to work
Review from Customer Support Dept
Better follow through, praised, and support from corporate.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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