
Openness. Open door policy is just there as a slogan. Not actually implemented.
They either have no authonomy to make changes or fake not having it.
The actual work is not bad. Customers are polite and understanding for the most part.
Schedules are not negotiable. Vacation days are standardized based on time with the company. Absolutely zero performance based benefits. No comission, no rated bonus...
Interviews are done by HR that has zero clue of what the job actually is or requires. They're just there to try and filter out liability.