The Michaels Companies Sales Department Employee Reviews
Briefly describe your overall experience at your company
Review from Sales Dept
What do you like best about the leadership team?
At Michaels, I feel like a leader. Everyone who wants a part of leadership will soar in this company, you feel like you're personally growing and its so rewarding. Everyone works off of eachother and its so amazing to see that!
Review from Sales Dept
The manager is okay, but needs to be more proactive when it comes to wages, store appearance and customer service.
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They listen to our concerns
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They always listen to the needs of the employees and customers.
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They are incredibly flexible and work with you.
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What does the leadership team need to get better at?
Scheduling proper coverage for all departments and being willing to compromise for more hours when the workflow is demanding of it.
Review from Sales Dept
no more false accusations in the workplace
Review from Sales Dept
Listening to employees. Employee care.
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Hiring more people and having an appropriate amount of people in each area: registers, on-floor, framing, parties, public events, etc.
Review from Sales Dept
Better Training and better accountability
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What is the best part about your compensation package?
Health and vision insurance that is adorable
Review from Sales Dept
Offers a discount on store items.
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The employee discount is my favorite part
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I was part time so I didn't have one
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The health insurance is affordable and the premiums are low
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Why do you feel undervalued and what would make you feel better about your compensation?
There is very little room for advancement in pay. Staffing shortages have increased expectations but management shows no signs of responding to these shortages by increasing hourly pay.
Review from Sales Dept
I am a custom framer and I am paid $10.50, just like a floor person. However, I have more duties and tend to know more about store operations in and outside of the frame shop than a floor person does. I do not feel like the labor I produce is being paid for properly.
Review from Sales Dept
I would appreciate part-time health benefits that actually count as health insurance
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I only work part time, but I do a ton of work
Review from Sales Dept
Being paid more per hour. More than one raise a year or a larger raise. Getting sick pay as a part time employee.
Review from Sales Dept
What are some of the best things about your team?
Everyone works together. Theres really no drama
Review from Sales Dept
"I like my team so far. I'm a Customer Experience Manager. Seem accepting (though some apprehensive). I actually took in my bag and I do not think anybody stole anything from it. Shows trustworthiness. The first person I reviewed seemed receptive to constructive coaching!"
Review from Sales Dept
Work hard and great customer service
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People who work at Michaels tend to be outgoing and creative and this makes them nice to work with.
Review from Sales Dept
The framing team communicates effectively. They are always kind with their corrections and are helpful in times of uncertainty. I can always rely on them.
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What do your coworkers need to improve and how could you work together better?
More accountability and more teamwork
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Most of the people don't get enough sleep so it's very moody. People need to sleep more.
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What is most positive about the culture and environment at your company?
Everyone one has a positive attitude
Review from Sales Dept
The most positive thing is that my coworkers and the store customers are creative.
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The part time and seasonal members can all rely on each other
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Uplifting and nice to be at
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Everyone gets along and likes each other and the customers are in good spirits
Review from Sales Dept
What needs to change to make the company culture better?
Need better management to better morale
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It would be wonderful if they paid a decent wage to anyone not in high shool
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What did you like most about the interview process?
Manager was straight forward on their expectations
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Good interview, but since the position was considered entry level, it was very undem.
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Very familiar like and not intimidating
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Easy questions that are right to the point
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It was quick and to the point
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What would you improve about your company's interview process?
There aren't any Interviews reviews of The Michaels Companies yet.
Be the first to contribute a review.
What makes you most happy at work?
I'm kept busy while I am there
Review from Sales Dept
My coworkers and the customers
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Seeing my coworkers and helping
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The fact that I enjoy my job and the people I work with
Review from Sales Dept
My crew always brings joy to see them and help them out
Review from Sales Dept
What's going wrong and how can it be improved?
Proper training, maybe not expecting 1 person to do 6 jobs at once and have a high quota to meet. I also think more than 1 head store manager and several MODS is ridiculous have the time the MODS don't have an answer and we all look stupid in front of customers.
Review from Sales Dept
Staffing shortages negatively affect customer service. Corporate demands to sign up customers for Michaels Rewards borders on the obsessive. It seems that the number of new signups for the Rewards program is the first and foremost basis for pay raises while customer service is not given much weight.
Review from Sales Dept
Our frame shop is overloaded with production and we are not properly staffed. This week alone we have to produce 40 pieces every single day on top of handling sales, but only three available framers for a 14 hour store day. It's too much. we need time, people, and an ability to limit production
Review from Sales Dept
some team members don't pull their weight and we have to make up for it in the evening leaving us more work
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Keeping the tenured people happy so they stay. High turn over and these people aren't trained and can't assist customers.
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What do you like best about your company?
I enjoy the product that we sell
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What would you most like to see improved at your company?
Company needs to improve their management above the store level, Major disconnect between the stores and corporate office
Review from Sales Dept