TTEC Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
I've been with the company long enough to know that you are in control of your own destiny
Review from Customer Support Dept
A place with professionalism, respect, team effort investment and great opportunities to evolve.
Review from Customer Support Dept
What do you like best about the leadership team?
My direct report is honest, ethical, passion and most of all cares about her employees.
Review from Customer Support Dept
Leadership teams seeks first to understand and shows compassion
Review from Customer Support Dept
Communication, you always have support. Using Teams, Zoom and email, support is just a click away.
Review from Customer Support Dept
I can communicate with openness
Review from Customer Support Dept
nothing really I'm having a medical issues and I can't get clear instructions on what to do bcuz I haven't been an employee long enough to go on Leave so I asked if I can switch to a different contract and that was last week. Still waiting...
Review from Customer Support Dept
What does the leadership team need to get better at?
Listen to employees. Even messaged several times asking a change. And put in for other positions. Got decline
Review from Customer Support Dept
fixing agent mistakes and implement better training
Review from Customer Support Dept
How to lead unqualified and unequal employees
Review from Customer Support Dept
BE TRUE TO YOUR PEOPLE AND CUSTOMERS
Review from Customer Support Dept
Communication, assistance with systems and tools
Review from Customer Support Dept
What is the best part about your compensation package?
I choose not to answer.
Review from Customer Support Dept
Private insurance and a monthly voucher
Review from Customer Support Dept
The affordable health benefits. It truly make a difference.
Review from Customer Support Dept
Just started Medical Benefits. The pharmacy copays are low when compared with my previous insurance.
Review from Customer Support Dept
Variety of benefits and offers legal services.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
We should receive yearly raises or at least be rewarding more often. Sometimes I feel like I'm begging the company to provide the tools we need to be a successful company
Review from Customer Support Dept
Since termed cant grt 401k. Hasnt be pay till could find new job. Waited till next day to tell me i was supeneded and then termed. When i was suppose to clock in to find out.
Review from Customer Support Dept
I don't feel under-valued, I feel like a metric not an employee
Review from Customer Support Dept
No healthcare, very limited dental insurance. No vacation
Review from Customer Support Dept
I just need someone to communicate with me when I send them a email. I am already sick I don't need any additional stress. I was attempting to be proactive and I feel like I'm on my own.
Review from Customer Support Dept
What are some of the best things about your team?
We are like family and take care of each other
Review from Customer Support Dept
We have worked together for years in various departments
Review from Customer Support Dept
Everyone one is there to help you succeed.
Review from Customer Support Dept
We all communicate in Teams chat whenever necessary which makes the day go by fast. We all have a some good fun times.
Review from Customer Support Dept
Great team of employees when what is being taught is understandable.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Being united and stand together against leaders bull shit
Review from Customer Support Dept
there's virtually no communication, everyone just jokes around
Review from Customer Support Dept
General communication is non-productive and non-essential. Improve the topics of conversation to mandatory business only
Review from Customer Support Dept
Better communication. Team leaders must have better knowledge
Review from Customer Support Dept
Nothing, they are just being themselves.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Following the TTEC core values
Review from Customer Support Dept
People treat you how you want to be treated
Review from Customer Support Dept
The people I went to class with have been my biggest supporters.
Review from Customer Support Dept
Company was positive within USAA
Review from Customer Support Dept
Support, dealing with the public, you never know who will be on the other end of the phone. You can do your very best to help them, some people you just can't help, support has your back.
Review from Customer Support Dept
What needs to change to make the company culture better?
Better management , stability and equality
Review from Customer Support Dept
Everything... we need a Human Resources Team with competitve wages, and a company value to promote from within.
Review from Customer Support Dept
Upper Management expectations that there is unlimited time at team lead level when we are the worst paid of the company
Review from Customer Support Dept
They need ton actually train people correctly and then give them proper support once they complete training. Starting with Team Leads who actually know the client and job we perform would be a great first step. Then you need to respect your employees more.
Review from Customer Support Dept
Every thing needs to change
Review from Customer Support Dept
What did you like most about the interview process?
How easy and quick it was
Review from Customer Support Dept
It was a skooth processs
Review from Customer Support Dept
How detailed and fast it moved along
Review from Customer Support Dept
It was so cool that it was virtual. I have gotten so comfortable in front of the camera ever since
Review from Customer Support Dept
TTEC trusted our experience to give us an opportunity to work. I'm very grateful.
Review from Customer Support Dept
What would you improve about your company's interview process?
Need professionals who can read, write and spell
Review from Customer Support Dept
Starting on time and actually having an interview rather than an informational session
Review from Customer Support Dept
Better communications, TA must posses better knowledge and understand questions and concerns
Review from Customer Support Dept
I recommend the recruiting team be adequately staffed & the recruiters introduce themselves & open up a direct line of communication to potential new hires to provide a personalised & professional approach to the hiring process. Throughout my hiring process there were no direct point of contact.
Review from Customer Support Dept
don't seem so desperate when bringing people in
Review from Customer Support Dept
What makes you most happy at work?
Working from home and having an amazing leader and teammates
Review from Customer Support Dept
Being around people who care about the business and not just complain about pay, benefits etc
Review from Customer Support Dept
The Members sometime on call make me laugh and my team sometimes make me laugh.
Review from Customer Support Dept
Receiving a pay check after two weeks
Review from Customer Support Dept
What makes me most happy at work is assisting customers.
Review from Customer Support Dept
What's going wrong and how can it be improved?
instead of helping agents they just continue to mark them at 0 and they don't care about the stress the agent is going through or how they are gonna pay their bills once they are termed
Review from Customer Support Dept
Training could be more informative rather than just given to us.
Review from Customer Support Dept
Treat the employees like humans and not equipment and let employees help each other .
Review from Customer Support Dept
Horrible training and follow up
Review from Customer Support Dept
The training was rushed if you call it a training trying to rush people to get on calls. But don't want to pay people then to send a email before our 2nd day to pull the contract is observed
Review from Customer Support Dept
What do you like best about your company?
The different clients you can work for.
Review from Customer Support Dept
What would you most like to see improved at your company?
The politics taken out.
Review from Customer Support Dept