U.S. Legal Support Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Communication with employees and genuinely seem to care.
Review from Customer Support Dept
Kind hearted and east to talk to.
Review from Customer Support Dept
I love the varied and various benefits the HR team brings to our company. I may not use them all, but I appreciate that they are being offered.
Review from Customer Support Dept
I receive a quick response to my inquiries/questions.
Review from Customer Support Dept
They are trying to improve.
Review from Customer Support Dept
What does the leadership team need to get better at?
Taking into consideration, the changes requested by their employees.
Review from Customer Support Dept
Communication. Jimmie needs to understand what drives the front line workers vs what drives the managers. Also, what are our goals and what makes USL better than our competition?
Review from Customer Support Dept
What is the best part about your compensation package?
Best is the health insurance
Review from Customer Support Dept
I like the ability to earn a bonus based on performance.
Review from Customer Support Dept
Vacation/PTO time. However, a few more days would be ideal.
Review from Customer Support Dept
Receiving a bonus for the first time this year.
Review from Customer Support Dept
Over the last three years. A merit increase.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Yes - I am not paid for the value that I bring to my team. I do the work of a supervisor (and sometimes a manager) but I am paid less than many on my team that do not do this (extra) work that I do.
Review from Customer Support Dept
Pay raise and equal treatment
Review from Customer Support Dept
What are some of the best things about your team?
My team works well together; they support each other and they are wiling to help each other out when needed.
Review from Customer Support Dept
When the team works as a TEAM, even though we are all remote.
Review from Customer Support Dept
Collaboration. It's very important to get suggestions or hear the opinions from team members that actually do the work on a day to day basis.
Review from Customer Support Dept
They are carring, compassionate, knowledgeable and hard working.
Review from Customer Support Dept
Their dedication. Logging in at all hours of the night or working through PTO is almost an expectation.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Some of the people who have been at USLS longer are very rude and unkind to the newbies.
Review from Customer Support Dept
My coworkers ask for advice on how to create a better plan to get their work complete, but when I provide the plan they do not follow it. And then come back to me and complain about the results they get from following their previous plan, that they stated did not work for them, in the first place.
Review from Customer Support Dept
Coworkers need to be more considerate.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The executive team sets a great tone and culture for the employees.
Review from Customer Support Dept
The autonomy provided to complete our work. I appreciate being allowed to complete my work on my own time.
Review from Customer Support Dept
Everyone respect for one another.
Review from Customer Support Dept
My team, their support for each other, and their positive interactions are the most positive thing about my company and culture.
Review from Customer Support Dept
Knowlede and positivity within local management.
Review from Customer Support Dept
What needs to change to make the company culture better?
Clearly communicated expectations. I feel like everyone is expected to go above and beyond expectations in order to make clients happy. If you build a healthy organization, doing your job at a high level should make clients happy.
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
the work I do and interaction with clients.
Review from Customer Support Dept
A good productive lone day.
Review from Customer Support Dept
When I am able to be productive and handle issues that arise.
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When the client is happy.
Review from Customer Support Dept
Guidance and helping other team members.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Management should take into consideration the difficulties that it takes to complete our work, instead of treating us as if we are incompent
Review from Customer Support Dept
There is a loose standard of service. We preach standards and streamlining till a client complains and then we build work-arounds. I wish we could stand by our product and push back against clients, but we're told we will lose business and the company/sales can't have that. Also, SPOT is a mess.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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