UserZoom Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
That we work as a team and thus my managers very helpful and willing to listen to me when I most need it.
Review from Customer Support Dept
Communication is excellent. You can approach anybody about anything and they will do as much as they can to help. I felt listened to and valued
Review from Customer Support Dept
Driven, enthusiastic, transparent, collaborative, adaptable
Review from Customer Support Dept
Good vision and strong leadership
Review from Customer Support Dept
They are transparent and open to feedback. They also either have clear decisions and answers, or they take ownership of not having a clear answer at that time. They continuously take feedback and consider it in the company roadmap. They also show massive trust and respect for their employees.
Review from Customer Support Dept
What does the leadership team need to get better at?
There aren't any Leadership reviews of UserZoom yet.
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What is the best part about your compensation package?
The focus the company has on our general well-being, and thus the importance of our physical, mental and emotional stability so that we can perform our jobs better.
Review from Customer Support Dept
Person objective MBO plan which allows us to earn bonuses
Review from Customer Support Dept
Health benefits, vacation, and bonus
Review from Customer Support Dept
Good salary and good bonus plan
Review from Customer Support Dept
High salary and 401k match.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
There aren't any Compensation reviews of UserZoom yet.
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What are some of the best things about your team?
We help each other and we're there for one another when necessary. Besides, our working environment is friendly and we have very good communication among ourselves.
Review from Customer Support Dept
Diverse and collaborative - feels very inclusive and open
Review from Customer Support Dept
Always willing to help each other out. Open and honest dialogue, challenging each others to be better.
Review from Customer Support Dept
Encouragement, support and teamwork! Plus they are fun to work with!
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of UserZoom yet.
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What is most positive about the culture and environment at your company?
Communication is completely free and encouraged. Helping each other learn feels like the number one priority.
Review from Customer Support Dept
Global company with great diversity and opportunity to contribute across roles
Review from Customer Support Dept
Everyone is upbeat and genuinely happy to be there. We all have bad days, of course, but since feedback is received positively, progress and better decisions are made.
Review from Customer Support Dept
Work hard, play hard, everyone believes in the product, and in our efforts to build great relationships with our customers.
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of UserZoom yet.
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What did you like most about the interview process?
The interaction I had with all the management team and the rapport generated in our first encounters.
Review from Customer Support Dept
My interviewers were very natural and didn't make it feel like a stripping down. It was very much an open conversation and not a drilling
Review from Customer Support Dept
Ability to speak to top management
Review from Customer Support Dept
Honesty, transparency, integrity of the leadership team during the interview process
Review from Customer Support Dept
All of my interviewers were extremely respectful, positive, and supportive. I have rarely encountered that in the interview process.
Review from Customer Support Dept
What would you improve about your company's interview process?
My instance was very unique, but it took a long time from the initial interview to the end. Communication could have been better during the process.
Review from Customer Support Dept
What makes you most happy at work?
That I can help others (customers and colleagues) and that I'm learning new things every day.
Review from Customer Support Dept
Seeing my work directly influence outcomes.
Review from Customer Support Dept
Opportunity to build great customer relationships, deliver UX value, and grow a best-of-breed SaaS platform
Review from Customer Support Dept
Hard work being recognized Management addressing issues as they arise Fair compensation/being valued
Review from Customer Support Dept
Getting to work with great people!
Review from Customer Support Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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