ADP Operations Department Employee Reviews
Briefly describe your overall experience at your company
Review from Operations Dept
Review from Operations Dept
Review from Operations Dept
What do you like best about the leadership team?
clear communication, proven track record, feedback
Review from Operations Dept · Posted a month ago
Their focus on future competitiveness with our products and services.
Review from Operations Dept
They give us appreciation gift bags and snacks to so that they care and appreciate us as a team.
Review from Operations Dept
The Team has a vision, and we are aware of the roadmap to achieve that.
Review from Operations Dept
The leadership is always open to feedback and listening to associates.
Review from Operations Dept
What does the leadership team need to get better at?
Look for talent everywhere again. Newest PRS were taught payroll at ADP? No prior payroll knowledge? How is that better than hiring knowledgable staff. Remotely if no talent in cities. When positions aren't filled hybrid open to remote staff for transfers.
Review from Operations Dept
There should be decision making based on associate feedback and input. Actions are not being taken on rather severe issues raised.
Review from Operations Dept
transparency in their communication to the company
Review from Operations Dept
We've already lost many of the people who joined when I did and some that joined before/after I did. During larger scale meetings the messaging is the same. We are at X percent for Y. We need to be at Z so keep pushing. No vision. No incentive. No details (at least most the time).
Review from Operations Dept
Leadership believes spouting numbers and statistics at the employees and then saying we did well or need to do better is motivation. We have several touchpoints with higher ups each quarter and it feels like the company leadership is dead in the water. ADP is floating on regular EEs hard work.
Review from Operations Dept
What is the best part about your compensation package?
401k matching is great, wish it was 6% but no complaints.
Review from Operations Dept · Posted a month ago
My pension plan and my 401k
Review from Operations Dept
I have health insurance and a retirement plan to help pay for the medical bills.
Review from Operations Dept
Annual Bonus pai in one lumpsum amount
Review from Operations Dept
The maximum for psychology. Mental health is important. The increase helped.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel that we need better cost of living raises, the cost of everything is going up but our wages don't reflect that
Review from Operations Dept
Better perks & improved salary structure. Still feel that we are underpaid.
Review from Operations Dept
For my role and tenure, much less compared to state and country-wide averages, I am being paid at least $20k-30k less than I should be. Our benefits should include MUCH better coverage for dental, and especially for MENTAL HEALTH including THERAPY!!
Review from Operations Dept
I've worked here 2 years as a Licensed insurance agent with 5 years experience. I now make 90 cents more than I did 2 years ago. I'm a licensed professional making under 23 dollars an hour .
Review from Operations Dept
always want to make more $$$
Review from Operations Dept
What are some of the best things about your team?
We meet and decide on an action and have a unified voice after. We're open and accept feedback and actually change policy or procedure to meet requirements without having to fight for it.
Review from Operations Dept · Posted a month ago
They are some of the brightest and fun working people to associate with.
Review from Operations Dept
We support each other, laugh together and tell each other good morning in the mornings.
Review from Operations Dept
My team is all united
Review from Operations Dept
My team cares about each other. We have each other's back and feel like a family.
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
I would like to see a bit more attention to detail
Review from Operations Dept
Creo que el habiente de trabajo es bueno
Review from Operations Dept
There is a new joiner that continues to speak in Chinese even if i am around. This is NOT inclusivity
Review from Operations Dept
For them to be more inclusive and less judgemental
Review from Operations Dept
People needs to be professional and not sensitive specially if they are not the topic.
Review from Operations Dept
What is most positive about the culture and environment at your company?
Most associates are favorable to giving back to the community.
Review from Operations Dept
We have a work family/friendly environment:) However, I do wish that one day these IVR calls will be removed from our department so that we can focus more on eligible submissions. Overall, we try to help each other and support each other on the team.
Review from Operations Dept
We are recognized for our efforts
Review from Operations Dept
There is a desire to lift up others and make sure everyone feels included.
Review from Operations Dept
Make you comfortable in your space.
Review from Operations Dept
What needs to change to make the company culture better?
Hire the individuals who have Professionalism, Diligence towards their role and responsibilities, Shouldn't have laid back behaviour, Have 'Win as One' approach. And after hiring if they lack such attributes, they should be coached and corrected to adapt those. This would help everybody and ADP. : )
Review from Operations Dept
less authority coming from HR, as HR should be in between company and workers, not only on the side of the company providing the company benefits and not the workers
Review from Operations Dept
Their management team, their mindset
Review from Operations Dept
THey need to promote more from within and make it easier for internals to move from one business division to another without the extensive interview process that externals are required to go through.
Review from Operations Dept
Do to immediate manager and his style. He is better as an individual contributer
Review from Operations Dept
What did you like most about the interview process?
My recruiter was a true partner on the journey
Review from Operations Dept
Friendly recruiters - they were amazing!
Review from Operations Dept
One day process and free food
Review from Operations Dept
After you pass the initial screening, the in person and phone interviews are a conversation, not an interrogation. This is why we have so many great people to work with.
Review from Operations Dept
Although it does take quite a few interviews to land an offer, it makes sense as interviewers are not only looking out to fill a vacancy in a specific area but also take into account that it's the right job fit for the interviewee.
Review from Operations Dept
What would you improve about your company's interview process?
Way too slow. Recruitment needs to be closer to the business.
Review from Operations Dept
What makes you most happy at work?
I'm not micromanaged! I'm given a list of tasks and told about needed deadlines on some and left to manage my work queue.
Review from Operations Dept · Posted a month ago
Knowing that my work makes a positive contribution to our clients.
Review from Operations Dept
doing a good job and taking care of my clients
Review from Operations Dept
Seeing my co-workers and working on eligible submissions to upload or single enter on state websites. I really don't like IVR calls though. I pray I don't get any one aggressive.
Review from Operations Dept
My collaboration with my team and other departments
Review from Operations Dept
What's going wrong and how can it be improved?
That is not you thats me
Review from Operations Dept
I think decisions are make top down with no possibility for bottom layers to impact really in the decisisons. Plus strategy changes are not well managed and big changes overlap or are done in parallel, which adds stress.
Review from Operations Dept
Executives continually commit to increased efficiency while no tools are developed, and 'work arounds' are common rather than fixing tool disconnects with go forward platforms.
Review from Operations Dept
Think about the end user and customer before making decisions. Frustration and stress come from points of conflict between our systems and Client expectations, as well as Partner disconnect. Sometimes it feels like Sales or Design team have no idea what an end to end payroll looks like in reality.
Review from Operations Dept
regular system outages; short staffed in both product support and service teams; too many 'smart shored' support staff who are unavailable after mid day.
Review from Operations Dept
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