Alorica Executive Department Employee Reviews | Comparably
Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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PARTICIPANTS
3107
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Alorica Executive Department Employee Reviews

What do you like best about the leadership team?

Leadership Reviews

The engagement they have to make always the right things

Review from Executive Dept

They are very willing to listen to your suggestions of improvements and keep an open door policy.

Review from Executive Dept

Being Transparent, Growth Oriented, Strong Culture

Review from Executive Dept

Open, honest, fair, diverse, smart, decisive

Review from Executive Dept

They are constantly looking for ways to improve our company and make a great effort to communicate changes and the current state of the business.

Review from Executive Dept

What does the leadership team need to get better at?

Leadership Reviews

There aren't any Leadership reviews of Alorica yet.
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What is the best part about your compensation package?

Compensation Reviews

Something that was built to help all the employees

Review from Executive Dept

The bonus package and salary

Review from Executive Dept

Management Incentive Program that is performance related

Review from Executive Dept

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

Comp is not great or in line with the industry especially annual bonuses.

Review from Executive Dept

I believe you get what you pay for and our wages should be competitive with others in our field. We lose talented people to competitors which makes us weaker.

Review from Executive Dept

What are some of the best things about your team?

Team Reviews

The partnership, engagement and the dedication they have to accomplish all the objectives

Review from Executive Dept

Hard working staff, eager to learn something new, recommends improvements

Review from Executive Dept

Team work, Aligned to the same goal, etc.

Review from Executive Dept

Goal oriented, team work, live by Alorica's values, inclusive and want to deliver impactful outcomes for our clients and for the company

Review from Executive Dept

I have a team that genuinely wants to do what is right and succeed. There is a true spirit of partnership and they truly want to learn and grow.

Review from Executive Dept

What do your coworkers need to improve and how could you work together better?

Team Reviews

There aren't any Team reviews of Alorica yet.
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What is most positive about the culture and environment at your company?

Environment Reviews

The Communication between all the departments

Review from Executive Dept

Great work at home opportunities

Review from Executive Dept

Our values which promotes diversity, is global and is based on mutual respect and passion to deliver

Review from Executive Dept

What needs to change to make the company culture better?

Environment Reviews

Encourage people to take risks, delegate and hold people responsible

Review from Executive Dept

I believe we are trying to be a profitable company, but sometimes that comes at the expense of the people. Our processes are geared to protect the company, but it is hard to do simple tasks at times.

Review from Executive Dept

What did you like most about the interview process?

Interviews Reviews

Everything can be completed online

Review from Executive Dept

application and remote options during covid

Review from Executive Dept

Engagement from the interviewer in explaining about company and company goals

Review from Executive Dept

Thorough, multi-level interviews to get a 360 degree assessment

Review from Executive Dept

There is a great on-line component that makes the initial application process very simple.

Review from Executive Dept

What would you improve about your company's interview process?

Interviews Reviews

There aren't any Interviews reviews of Alorica yet.
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What makes you most happy at work?

Outlook Reviews

All the opportunities we have to be better

Review from Executive Dept

My coworkers, staff members and flexible schedules

Review from Executive Dept

Future Growth, Learnings, Team Work, etc.

Review from Executive Dept

My team, the work environment and what we do for our clients and their customers every day

Review from Executive Dept

I try to build a culture for my team that will help them develop and be successful. Having the opportunity to work with my team and guide and develop them is my biggest motivator. Regardless of the changes around us, we can control our piece of the business for ourselves and our employees.

Review from Executive Dept

What's going wrong and how can it be improved?

Outlook Reviews

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What do you like best about your company?

Outlook Reviews

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What would you most like to see improved at your company?

Outlook Reviews

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