Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Personally, I've experienced a high level of success and development, which is rewarding for me. At times there have been changes that create a negative experience and doubt in our future, but I remain committed to my team.
What did you like most about the interview process?
There is a great on-line component that makes the initial application process very simple.
What do you like best about the leadership team?
They are constantly looking for ways to improve our company and make a great effort to communicate changes and the current state of the business.
What are some of the best things about your team?
I have a team that genuinely wants to do what is right and succeed. There is a true spirit of partnership and they truly want to learn and grow.
Why do you feel undervalued and what would make you feel better about your compensation?
I believe you get what you pay for and our wages should be competitive with others in our field. We lose talented people to competitors which makes us weaker.
What needs to change to make the company culture better?
I believe we are trying to be a profitable company, but sometimes that comes at the expense of the people. Our processes are geared to protect the company, but it is hard to do simple tasks at times.
What makes you most happy at work?
I try to build a culture for my team that will help them develop and be successful. Having the opportunity to work with my team and guide and develop them is my biggest motivator. Regardless of the changes around us, we can control our piece of the business for ourselves and our employees.
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