Alorica Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
They are the best. There is a lot of professionalism and human quality in the team. They are the best asset of the company no doubts about it
Review from Customer Success Dept
In training we meet so many people I get the basic understanding of my direct team and I am very confident in their ability to help me with adjusting to the new role. However I am not sure who my executive team is and I am having trouble communicating my needs beyond my team manager.
Review from Customer Success Dept
Compassionate and goal oriented dedicated to helping you succeed
Review from Customer Success Dept
The leadership team at least makes an attempt to listen, but they will continue to spout the company’s doctrine instead of attempting legitimate conversation, or listening to questions/complaint
Review from Customer Success Dept
They are always aware that one improves, the most important thing that they do with great respect.
Review from Customer Success Dept
What does the leadership team need to get better at?
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What is the best part about your compensation package?
The Scholarships and bonuses that Alorica give to their coworkers
Review from Customer Success Dept
The discounts on the health system
Review from Customer Success Dept
I have health insurance and dental and vision and I never notice the amount that is deducted
Review from Customer Success Dept
Is good, always could be better
Review from Customer Success Dept
The quarterly and yearly MIP opportunity
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
well since my first paycheck has not been applied to my bank account yet and getting the situation addressed has been difficult I can't say that I am happy with how it is turning out at the moment.
Review from Customer Success Dept
Benefits were not made clear during training, no correspondence about the time limit for signing up, so by the time I though I was able to sign up for them, I have to wait a whole year.
Review from Customer Success Dept
Reagarding to health benefits we must freely add our dependents w/o addtl salary deduction
Review from Customer Success Dept
I feel like this is one of the worst paid call centers and that most time demands you work.
Review from Customer Success Dept
there are deductions that the hr or payroll team cant explain they often not answering emails or inquiry and ask us to go to our supervisor instead which didn't have the answer either. some other companies offer a higher basic salary for tenure folks and in my 3 years I didn't even get 1 peso increa
Review from Customer Success Dept
What are some of the best things about your team?
Best people ever, super nice and professional
Review from Customer Success Dept
We all get along and are helpful
Review from Customer Success Dept
Team work and a shared drive to deliver excellence
Review from Customer Success Dept
They are honest and always say what they think.
Review from Customer Success Dept
Updated when ut comes to our account incentives
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
The diversity and the teamwork
Review from Customer Success Dept
I like the fact that the company looks out for it's employees and the MLBA program
Review from Customer Success Dept
It is inclusive of all types and as a Grandmother I never even felt as if I was out of place.
Review from Customer Success Dept
See how everyone can express themselves and be respected.
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Equality is at its finest
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What needs to change to make the company culture better?
Less focus on what they think about you and more focus on results
Review from Customer Success Dept
What did you like most about the interview process?
That was brief and precise.
Review from Customer Success Dept
The best thing is the friendly environment created by the interviewer, super comfortable for me, I was very nervous
Review from Customer Success Dept
My interviewer was amazing and I wish she and I had more time to talk.
Review from Customer Success Dept
That it was on Teams and was easily accessible
Review from Customer Success Dept
They really convinced me that this company was a fantastic place to work. The reality is far from the expectations set by the interview, so the interview did a good job raising my hopes before the company itself destroyed them.
Review from Customer Success Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Know people from everywhere and the open mindset that everyone has.
Review from Customer Success Dept
My work colleagues and my team leaders
Review from Customer Success Dept
helping people and working on a team
Review from Customer Success Dept
Being able to perform my job effectively
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Co-workers and the work environment.
Review from Customer Success Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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