Alorica Product Department Employee Reviews | Comparably
Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
EMPLOYEE
PARTICIPANTS
3107
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Alorica Product Department Employee Reviews

What do you like best about the leadership team?

Leadership Reviews

The open door policy, your ideas are always listen to

Review from Product Dept

They always Avoid dysfunctions and reward excellence

Review from Product Dept

I love the openness of the Leadership team and their accessibility.

Review from Product Dept

Their approachability. Word3 Word4 Word5

Review from Product Dept

Very humble despite the numerous years of experience.

Review from Product Dept

What does the leadership team need to get better at?

Leadership Reviews

Extremely poor communication within the company. Doesn't care about our well being, and doesn't not follow laws and guidelines of accommodation paperwork. Picks favoritism within the company, and discriminates.

Review from Product Dept

What is the best part about your compensation package?

Compensation Reviews

The option of having a family insurance plan available at a very affordable price

Review from Product Dept

It is Balanced, mostly use a combination of salary and incentive components, along with common benefits such as health insurance, a retirement savings plan, and paid time off.

Review from Product Dept

It's fair and it's based on performance and meritocracy. That is how compensation should work.

Review from Product Dept

As per current industry standards.

Review from Product Dept

everything in is great cant ask for more

Review from Product Dept

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

undevalued at times seems we are over worked i have a 45 hr schedule but working more like 55-60 hrs a week

Review from Product Dept

Was supposed to get bumped up to 10 am hour they never fixed our pay from 9.50 and they still owe us money

Review from Product Dept

What are some of the best things about your team?

Team Reviews

Sense of urgency, we help each other when necessary

Review from Product Dept

It feels joyous and exciting towards having similar passion, collective efforts and great performance

Review from Product Dept

The team is knowledgeable in their areas/functions. They are very collaborative.

Review from Product Dept

Everyone's fantastic sense of humor in the face of problems and tough times - something that came particularly on display during the COVID pandemic.

Review from Product Dept

Very interactive meetings and breakout sessions.

Review from Product Dept

What do your coworkers need to improve and how could you work together better?

Team Reviews

Seems more like high school drama, upper management and those that are supposed to assist and be the back bone of the company are unreliable

Review from Product Dept

What is most positive about the culture and environment at your company?

Environment Reviews

Gathering feedback on thing that need to be change and create strategies to put a plan of action to correct them

Review from Product Dept

The culture of our organization which impacts the work environment. It's a collaborative, inclusive & open work environment.

Review from Product Dept

The sense of empathy and loyalty to the customer that is a constant part of our culture.

Review from Product Dept

The great approach to employee enrichment.

Review from Product Dept

like I said the environment and the colleges that are there to help and listen

Review from Product Dept

What needs to change to make the company culture better?

Environment Reviews

There aren't any Environment reviews of Alorica yet.
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What did you like most about the interview process?

Interviews Reviews

The recruiter was very up beep, smiled a lot

Review from Product Dept

Interviewers prefer hiring positive individuals who have the potential to be a true asset to the team.

Review from Product Dept

It was quick & relevant.

Review from Product Dept

The expectations were set correctly at the beginning.

Review from Product Dept

they asked questions in regards to scenarios, it was great

Review from Product Dept

What would you improve about your company's interview process?

Interviews Reviews

There aren't any Interviews reviews of Alorica yet.
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What makes you most happy at work?

Outlook Reviews

The "we are a family" mindset

Review from Product Dept

Constructive feedback, Open-minded people around, Good coffee, Nice music

Review from Product Dept

Being able to deliver as per my commitments.

Review from Product Dept

That moment right before we solve a problem, and everyone's banding together trying to brainstorm about how to fix or improve something.

Review from Product Dept

Working on new and emerging technologies.

Review from Product Dept

What's going wrong and how can it be improved?

Outlook Reviews

Management needs to communicate effectively, people need to be respectful and professional, the mission statement should mean something, people should be paid accordingly, well beings and families should be taken into consideration, and stop filtering through so many people

Review from Product Dept

What do you like best about your company?

Outlook Reviews

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What would you most like to see improved at your company?

Outlook Reviews

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