Alorica Operations Manager Employee Reviews | Comparably
Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Alorica Operations Manager Employee Reviews

Briefly describe your overall experience at your company

4 stars, on a scale from 1 to 5.

Review from Operations Dept

What do you like best about the leadership team?

Leadership Reviews

They are on top of EVERYTHING.

Review from Operations Dept

What does the leadership team need to get better at?

Leadership Reviews

engage the lower level managers

Review from Operations Dept

Spending time teaching their subordinates how to be successful

Review from Operations Dept

Just think of the beautiful people click in high school. Needs a lot of work

Review from Operations Dept

Very few leaders guide or develop their direct reports.

Review from Operations Dept

What is the best part about your compensation package?

Compensation Reviews

Health insurance, and vacation, and 401k matching.

Review from Operations Dept

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

Add more benefits and perks.

Review from Operations Dept

Benefits cost to much. Plus your lucky if you do not get sent home early, so good luck getting 40 hours of work in. @ $10 an hour.

Review from Operations Dept

All employees below project management are grossly underpaid.

Review from Operations Dept

What are some of the best things about your team?

Team Reviews

The best, high performance, high quality.

Review from Operations Dept

We mesh well together. We get along well. We talk things out.

Review from Operations Dept

What do your coworkers need to improve and how could you work together better?

Team Reviews

The support teams need to get better at supporting operations.

Review from Operations Dept

There are 7 different heads each asking for six tasks a day. That does not even include your regular duties.

Review from Operations Dept

Dump the negativity and work as a team.

Review from Operations Dept

What is most positive about the culture and environment at your company?

Environment Reviews

It's cool, I would say only that would be cool to have better buildings.

Review from Operations Dept

the culture of making lives better

Review from Operations Dept

We get frequent updates about how Alorica is making a difference, how we are helping people, what other divisions are doing.

Review from Operations Dept

What needs to change to make the company culture better?

Environment Reviews

The Senior leadership plays favorites.

Review from Operations Dept

Compensation and benefits for team managers.

Review from Operations Dept

What did you like most about the interview process?

Interviews Reviews

There aren't any Interviews reviews of Alorica yet.
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What would you improve about your company's interview process?

Interviews Reviews

There aren't any Interviews reviews of Alorica yet.
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What makes you most happy at work?

Outlook Reviews

The team that I work with, and my direct reports.

Review from Operations Dept

What's going wrong and how can it be improved?

Outlook Reviews

The support teams don't do a good job in supporting the operations team.

Review from Operations Dept

If any Alorica client was able to look under the hood, I'm sure they would be ashamed

Review from Operations Dept

What do you like best about your company?

Outlook Reviews

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What would you most like to see improved at your company?

Outlook Reviews

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