Alorica CS Rep Employee Reviews
Briefly describe your overall experience at your company
My job is great However I am looking for a position I can work from home.
Review from Customer Support Dept
Review from Customer Support Dept
Able to grow with the company. Within my first year with the company I was promoted.
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Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Very helpful and knowledgeable, great open door policy.
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Always keeps you informed on what is going on.
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Kind compassionate considerate polite accurate
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they're like a family and they care about your success.
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All of them are great
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What does the leadership team need to get better at?
The training structure is bologna. You watch videos, learn how to cheat hippa and other "required certifications". Then they throw you out into production without EVER learning how the system you'll be using 99% of the time works.
Review from Customer Support Dept
Be more professional and less petty, be respectful to other coworkers, act like a leader should being in a leadership role, no favoritism, patience, maturity, and cleanliness
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Understanding what the employees need, and have real expectations for each phone call, stop looking at numbers and actually understand the reality of each call.
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Organization, time management, and respect
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Better with encouragement and communication with the whole team.
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What is the best part about your compensation package?
Very helpful and knowledgeable, great open door policy.
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Offer pet insurance and others to keep employees out.
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great medical and insurance benecits
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it covers the doctors and other benefits i need
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My basic pay is high.
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Why do you feel undervalued and what would make you feel better about your compensation?
Our SCP is based to our metrics, I'm a newbie in the BPO industry so I got the lowest SCP. And won't be able to get it because it's zero.
Review from Customer Support Dept
Bonus goals are impossible to reach
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Reviews, pay for proformance and attendance
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Being paid more than 25 cents an hour for promotions.
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Could provide more affordable health benefits
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What are some of the best things about your team?
Very helpful and knowledgeable, great open door policy.
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Could not ask for a better team. Always go the extra mile.
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cover all things needed successfully
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great to work with and knows how to make the job fun
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It is a very friends environment.
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What do your coworkers need to improve and how could you work together better?
The supervisors tell agents other agents business
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Not the co workers it is the heat in the building and the computers they do not work half the time the system will slow or failure to load
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we were all frustrated because you can't get help on your questions, the training is horrible, and a lot of us don't know what we're doing.
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Hacks more professional, this is in high school.
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If everyone would just learn how to effectively listen and communicate things would be better
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What is most positive about the culture and environment at your company?
Very helpful and knowledgeable, great open door policy.
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Operation manager always keeps agents informed on what is going on.
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good work from home Perks and qualities
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the strive for excellence and the family orientation that the company reeks with
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They no matter what accepts all.
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What needs to change to make the company culture better?
Professionalism, maturity, respect, real leaders, no favoritism, less profanity, etc
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Better communication with all employees
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Self-respect at its best. I can't think of anything else
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Better training and more time to complete a call.
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Structure. Be able to have time and patience with your team to ensure success. Provide accurate and detailed information regarding policies and procedures.
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What did you like most about the interview process?
I loved the interview because it made me think out of the box.
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Very helpful and knowledgeable, great open door policy.
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Was able to speak to the team manager and operations manager freely.
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nice sweet helpful kind encouraged
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they weren't a bunch of stiff shirts. they actually made the interview fun which made a nervous nelly like me feel relaxed
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What would you improve about your company's interview process?
Look at resume and place per experience
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Eliminate the words per minute test
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If they would be more open and upfront about everything that is to happen would be nice
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Do a better background check and hire people who knows how to work a computer.
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I only had a phone interview and was hired. Have a system in place to know who you allowing to work for your company. Some people are not suppose to be there
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What makes you most happy at work?
Very helpful and knowledgeable, great open door policy.
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Love the challenges everyday that need to be completed.
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I get to hell.people and am very enthusiastic
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being able to help my customers and the wonderful staff and coworkers with like minds having a blast doing it
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Helping all the cx everyday
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What's going wrong and how can it be improved?
Once again very rude disrespectful and people don't care
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I love the job itself and helping our VZW customers. On the other hand, I do not like the high school like environment in work in. If we had better management I feel the entire call center would be way more successful and have a way lower turnover rate.
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better management, bonus given out fairly to those meeting goal , and raise given after goals meet
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Better supervision more trading than just looking at the computer needs hands on
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System needs to be 100% faster and the hourly pay needs to be $5 higher at least
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What do you like best about your company?
The acceptance of my coworkers and feeling like my bosses actually care about me as a person instead of just a replaceable body
Review from Customer Support Dept
What would you most like to see improved at your company?
Cheaper food in the company market
Review from Customer Support Dept
more bonuses
Review from Customer Support Dept