Alorica Marketing Department Employee Reviews | Comparably
Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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Alorica Marketing Department Employee Reviews

What do you like best about the leadership team?

Leadership Reviews

it grows and develops constantly.

Review from Marketing Dept

They have really improved their communication. It's very transparent. Clear and bold leadership.

Review from Marketing Dept

the open communication that we have and the flexibility

Review from Marketing Dept

They are enthusiastic about what they do.

Review from Marketing Dept

Their ability to work well WITH those under them work over them.

Review from Marketing Dept

What does the leadership team need to get better at?

Leadership Reviews

Nobody seems real. Everyone has to follow an SOP. You are constantly lying to the customers on the phone based on the SOP. I couldn't stand the amount of money being charged to the customers. The management is terrible. And tech issues weren't paid. Each supervisor is different to policies.

Review from Marketing Dept

raises for employees. we are all under paid

Review from Marketing Dept

They dont care about anyone. cheat the customers

Review from Marketing Dept

What is the best part about your compensation package?

Compensation Reviews

Dental I need a lot of work done

Review from Marketing Dept

Unlimited PTO for directors and above

Review from Marketing Dept

hard work gives you great compensations

Review from Marketing Dept

having insurance and PTO is great. the PTO policy is pretty good!

Review from Marketing Dept

Night difference and rice allowance

Review from Marketing Dept

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

I don't necessarily feel undervalued, but I do think sometimes people on my same level or have been doing the same job as me for the same amount of time or less are making more just because they've been with the company a few years longer.

Review from Marketing Dept

Salary is not competitive with market

Review from Marketing Dept

The compensation should be fair and competitive according to the same job duties from the market and other companies

Review from Marketing Dept

wage is below market average

Review from Marketing Dept

Nothing seemed understanding. My supervisor was always bragging how she never missed a day and we should follow in her footsteps. She acted as if we didn't have a life outside our job.

Review from Marketing Dept

What are some of the best things about your team?

Team Reviews

All friendly and ask a lot of questions

Review from Marketing Dept

fun, engaged, loyal and smart.

Review from Marketing Dept

everything! we are such a great team

Review from Marketing Dept

Enthusiastic, willing to help, loyalty, trust, ready to work, nice, respectful.

Review from Marketing Dept

We are a cohesive unit that help each other out at ALL times, and we go above and beyond for each other EVERY DAY.

Review from Marketing Dept

What do your coworkers need to improve and how could you work together better?

Team Reviews

meeting are usually about nothing positive

Review from Marketing Dept

everyone is just there for a check

Review from Marketing Dept

What is most positive about the culture and environment at your company?

Environment Reviews

all hands on deck. People jump in and support each other all the time.

Review from Marketing Dept

our coworkers and adaptability to changes

Review from Marketing Dept

Good work relationships, everyone is respectful of each other

Review from Marketing Dept

everyone is very supportive of one another.

Review from Marketing Dept

Focus on culture has grown a LOT in the past few years.

Review from Marketing Dept

What needs to change to make the company culture better?

Environment Reviews

managers always talk bad and put you down

Review from Marketing Dept

What did you like most about the interview process?

Interviews Reviews

my boss who really wanted to know about me.

Review from Marketing Dept

well it was a few years ago so i don't really remember that much

Review from Marketing Dept

It's been so long I don't really remember it.

Review from Marketing Dept

How laid back it was

Review from Marketing Dept

Not to much steps to get interviewed by my direct supervisor

Review from Marketing Dept

What would you improve about your company's interview process?

Interviews Reviews

Nothing, I don't recommend this job to anyone. Unless you can learn to be disconnected and lie to people all day based on these SOP's you have to follow.

Review from Marketing Dept

What makes you most happy at work?

Outlook Reviews

People make me happy most of the time

Review from Marketing Dept

My co-workers first and foremost -- but also putting out great creative assets that gets people excited.

Review from Marketing Dept

the type of work that we do! since we help seniors to have a better live

Review from Marketing Dept

The support I have from my manager and my team

Review from Marketing Dept

I like my flexible WAH arrangement. I feel like my work is respected by my coworkers, boss and "customers" i.e. sales, client solutions, etc. I'm recognized frequently when I perform well.

Review from Marketing Dept

What's going wrong and how can it be improved?

Outlook Reviews

Not work for crooked companies that take so much money from our elderly.

Review from Marketing Dept

there needs to be an increase in wages for the amount of work that I put in

Review from Marketing Dept

All of it. Can't convince myself to show up. The whole job is miserable.

Review from Marketing Dept

Everything needs to be improved

Review from Marketing Dept

managers need to stop talking behind backs

Review from Marketing Dept

What do you like best about your company?

Outlook Reviews

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What would you most like to see improved at your company?

Outlook Reviews

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