Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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My personal experience at Alorica is a good one. I have solid relationships with my boss and other colleagues. I'm content with my daily working environment, my pay and what is expected of me.
What do you like best about the leadership team?
They are enthusiastic about what they do.
What did you like most about the interview process?
It's been so long I don't really remember it.
What are some of the best things about your team?
Enthusiastic, willing to help, loyalty, trust, ready to work, nice, respectful.
What is most positive about the culture and environment at your company?
Focus on culture has grown a LOT in the past few years.
What makes you most happy at work?
I like my flexible WAH arrangement. I feel like my work is respected by my coworkers, boss and "customers" i.e. sales, client solutions, etc. I'm recognized frequently when I perform well.
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