Alorica IT Department Employee Reviews | Comparably
Alorica Claimed Company
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. read more
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PARTICIPANTS
3107
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Alorica IT Department Employee Reviews

What do you like best about the leadership team?

Leadership Reviews

Our leadership team is very easy to be with and very supportive. Open communication and very collaborative team here at ALORICA. You will learn a lot that will boost your self-esteem and improve better.

Review from IT Dept

Good leader with passion, discipline knowledgeable, positive thinking and technical proficient

Review from IT Dept

They are transparent and supportive.

Review from IT Dept

Very Supportive and teaching the accountability of each individual member in the team. Appreciation on timely basis.

Review from IT Dept

They allow growth and encourage it as well.

Review from IT Dept

What does the leadership team need to get better at?

Leadership Reviews

Need to improving project planning and implementation, build and equipment updates, listening skills, and critical thinking.

Review from IT Dept

communication. being thats its in the communication industry

Review from IT Dept

What is the best part about your compensation package?

Compensation Reviews

Basic Pay. Bonuses, Profit Sharing, Merit Pay. Travel/Meal/Housing Allowance. Benefits including: dental, insurance, medical, vacation, leaves, retirement, taxes. Health card with dependent

Review from IT Dept

timely pay and 13th Month

Review from IT Dept

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

There are companies that does the same thing we do and are paid higher and have better benefits. Some holiday bonuses and incentives would be nice.

Review from IT Dept

Poor healthcare insurance makes getting sick too expensive, COVID policy is to work from home if you catch COVID, or use PTO if you are unable to work.

Review from IT Dept

We should bring in the Tax Savings Flexible Benefits Scheme.

Review from IT Dept

As per the current IT salary structure, the payment has to be updated.

Review from IT Dept

I have a heavier work load than everyone else

Review from IT Dept

What are some of the best things about your team?

Team Reviews

Daily, Weekly, Monthly meetings are very effective, that way you will know the status of every detail on our team. We also exercise being collaborative with each other to come up with better solutions/ideas.

Review from IT Dept

Always ready to learn when there are topics to be discussed

Review from IT Dept

Team work Sharing thoughts Caring unity

Review from IT Dept

We are Flexible, Supportive, and Proactive

Review from IT Dept

flat hierarchy, being innovative and develop

Review from IT Dept

What do your coworkers need to improve and how could you work together better?

Team Reviews

No one, from agent to management, listens to what is going on, then get surprised when what they've been told would happen, does. Local Management will tell you one thing, then stab you in the back just to save a little face.

Review from IT Dept

What is most positive about the culture and environment at your company?

Environment Reviews

Working from home is great and I love working in my PJ's!

Review from IT Dept

Long hours necessitate skipping many lunches because you are working too many projects and/or issues to take time to eat properly, then they discipline you for skipping lunches. Take a lunch, and they discipline you for letting an issue continue. They will tell you everything is ok, then dock you.

Review from IT Dept

Good leaders and no discrimination

Review from IT Dept

Identifying the emerging technology, giving a platform to employees to learn and practice.

Review from IT Dept

I am not micro managed

Review from IT Dept

What needs to change to make the company culture better?

Environment Reviews

There aren't any Environment reviews of Alorica yet.
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What did you like most about the interview process?

Interviews Reviews

Interactive plus the questions showcases everyone's talent and potential

Review from IT Dept

I was told not to expect any raises when I was hired, and they delivered on that promise in spades.

Review from IT Dept

About the compesation collaboration challenging position requirements meet the superior

Review from IT Dept

The ease of the interview

Review from IT Dept

clear actions and steps to understand the process

Review from IT Dept

What would you improve about your company's interview process?

Interviews Reviews

There aren't any Interviews reviews of Alorica yet.
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What makes you most happy at work?

Outlook Reviews

Thankful and grateful that I have work, especially pandemic hits few years back but ALORICA was able to transition to the WAH setup and still able to keep my job.

Review from IT Dept

When I hear or read how happy they are once I have helped them recover their computer.

Review from IT Dept

Activities Encouraging sharing ideas more interesting about the work Exciting for the new challenges

Review from IT Dept

IT Infrastructure, Exposure to new technology and opportunities to learn and execute.

Review from IT Dept

when something learnt newly, it gives an excitement to work.

Review from IT Dept

What's going wrong and how can it be improved?

Outlook Reviews

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What do you like best about your company?

Outlook Reviews

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What would you most like to see improved at your company?

Outlook Reviews

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