American Express Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Excellent perks, they company really cares for their employee.
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What do you like best about the leadership team?
Great Support from the team.
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I love the way my team communicates!
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Very focused on US stockholders
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Open door policy, inclusiveness, best interest at heart, motivation to become the best version of yourself. Career development opportunities
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Some listen to your concerns and action them if needed.
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What does the leadership team need to get better at?
Need better supervisory team on the floor.
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What is the best part about your compensation package?
It come with excellent allowance.
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The insurance coverage is good and bonuses are nice
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Benefits from day one, good matching on 401k, great pay for work from home position!
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Far above what most entry level positions offer.
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It is the highest in the industry.
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Why do you feel undervalued and what would make you feel better about your compensation?
Base salary is embarrassing, with promises of potentially good bonuses that are desperately unfairly judged.
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Other companies pay higher salaries for the job I do.
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Make us aligned with others as some groups get paid more with incentives than others with no aswers as to why.
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What are some of the best things about your team?
The level of enthusiasm in this company is something that I've not experienced anywhere else!
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They all enjoy having fun and I think it bonds us as a team.
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Top guys doing what they can with what they have.
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What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of American Express yet.
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What is most positive about the culture and environment at your company?
Great culture and values here
Review from Customer Support Dept
The motivation and coaching I've received from supervisors and peers to become the best at my job. Everyone works to build up everyone else. It really is a team environment!
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Somewhat of a passive aggressive environment but not hostile.
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The togetherness in the face of adversity.
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motivation to become the best version of yourself. Career development opportunities
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What needs to change to make the company culture better?
Treating people with respect and recognizing good work.
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What did you like most about the interview process?
Multiple interviews, by phone and by Skype. The recruiter that contacted me initially "held my hand and walked me through" the entire process which made it a bit simpler.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of American Express yet.
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What makes you most happy at work?
Working from home for life
Review from Customer Support Dept
I love providing account management assistance to my card members. They have valid questions and concerns and I get real satisfaction from being able to set their mind at ease with the right answers.
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The will to win. Fun and innovative colleagues that inspire and motivate.
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What's going wrong and how can it be improved?
The passive aggressive overall demeanor really negatively affects the morale. I think we need more transparency and also more understanding.
Review from Customer Support Dept
IT delivery, Decision making, Treat employees as something other than a drain on the company.
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What do you like best about your company?
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What would you most like to see improved at your company?
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