Barnes & Noble Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
I enjoy learning about what new books and movies there are out there
Review from Customer Support Dept
It is a great place to be able to interact with all walks of life of people
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What do you like best about the leadership team?
Always willing to help or change a work day
Review from Customer Support Dept
That they listen to the employees
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My managers care about us
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What does the leadership team need to get better at?
Recognizing the merits of individual employees, rather than taking a one size fits all approach with their work.
Review from Customer Support Dept
They play favorites, have attitudes. Everyone should be treated the same.
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Leadership needs to get better at understanding life is unpredictable and not everything is in our control.
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Communication between leadership and employees
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Communicating changes about the company with employees.
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What is the best part about your compensation package?
Discounts on all the books.
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Insurance package is decent but could be cheaper
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel that compensation should go up as the year pass
Review from Customer Support Dept
Employees are not paid enough to survive.
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I make minimum wage despite working in the store for over two years
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I only get my hourly
Review from Customer Support Dept
What are some of the best things about your team?
We all work together to complete a goal.
Review from Customer Support Dept
we work well together and get along
Review from Customer Support Dept
We all work together as a team to make the job easier, never really have to stick my neck out and ask for help
Review from Customer Support Dept
For the most part, we help each other. Us against them mentality. Most of my coworkers are great!
Review from Customer Support Dept
The best things about my team are that they are so helpful and nice. Everyone is always willing to pick up a shift if necessary.
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What do your coworkers need to improve and how could you work together better?
They are wonderful, maybe less sarcasm
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
We all get along with each other
Review from Customer Support Dept
nice building and clean, pleasant atmosphere
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The different type of customers we have
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Everyone here loves books, at least.
Review from Customer Support Dept
First, I work with books all day...what could be better than that? The regular employees all try to keep each other upbeat and happy.
Review from Customer Support Dept
What needs to change to make the company culture better?
Leaders need to keep business lives and personal lives separate.
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What did you like most about the interview process?
that it was an instant hire after the background check
Review from Customer Support Dept
Telling about what I love about books
Review from Customer Support Dept
It was in the cafe, so I had something delicious before and after.
Review from Customer Support Dept
It was super simple and easy.
Review from Customer Support Dept
Multiple people interviewing me and their optimistic attitudes
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Helping my customers and ordering books for them.
Review from Customer Support Dept
looking at new books and movies in stock, talking to customers
Review from Customer Support Dept
Being able to help customers
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I am surrounded by books!
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Assisting guests with the help they need
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What's going wrong and how can it be improved?
The company needs to focus less on random knick knacks and coffee and technology, and more on BOOKS.
Review from Customer Support Dept
The amount of pay/benefits I receive does not equal the time and effort I put in
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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