BigID Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
I started in early 2020, so the world changed, but we adapted and dealt with it amazingly.
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Comical, transparent, human, willing to admit when we could have done better and willing to go the extra mile to make sure people feel appreciated.
Review from Customer Support Dept
As as startup and growing organization, the openness and communication are amazing. They are always there to help, always there to guide, and amazing to work with.
Review from Customer Support Dept
Transparency, vision, and employee caring
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Open door policy and opinions are heard.
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Flexible, Supportive, Always listening, Adaptable to Change
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What does the leadership team need to get better at?
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What is the best part about your compensation package?
There is a great deal of thought that goes into the total compensation package and it was diverse with options to support differing lifestyles.
Review from Customer Support Dept
Options...having options in today's environment is great.
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Fair decent salary and good bonus
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Salary, benefits, options are all great
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Matches or exceeds market rate
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Why do you feel undervalued and what would make you feel better about your compensation?
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What are some of the best things about your team?
Transparency, accountabilty, growth, exploration of the latest and best technologies.
Review from Customer Support Dept
I work with amazingly smart people.
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Very open and always willing to help
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Professional, human, and overall great people!
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Helpful, Eager to learn, Jovial, Reliable, Always there when you need them (even weekends)
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
Concentrated effort to improve the culture, the process, and product.
Review from Customer Support Dept
We are a growing and expanding company, but still feel like a family. We are hiring a lot, but not to just fill boots on the ground, we are getting the right people, at the right time, for the right reasons.
Review from Customer Support Dept
Very employee focus and with lots of people with different background
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Everyone is very helpful. There is never a dumb question. Everyone is truly on the same team.
Review from Customer Support Dept
Helping each another No Micromanagement Great Management Team Always Listening
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
The process was transparent and the people I communicated with were the people who I would actually be working with/for which is not always the case.
Review from Customer Support Dept
Talking with the various layers of management and teams. Getting individuals insights of the company and its future.
Review from Customer Support Dept
Very transparent opinions about the company, focus on experience rather than skills
Review from Customer Support Dept
Performing the lab was a great introduction into the product.
Review from Customer Support Dept
Informal conversations that does not make me nervous
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What would you improve about your company's interview process?
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What makes you most happy at work?
My colleagues, the unknown, and the growth of learning on the fly.
Review from Customer Support Dept
People, Technology, Privacy, what isn't to be happy about.
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I like what I am doing
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The people and the excitement of the ever growing product.
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Resolving tough problems and able to help customers and peers
Review from Customer Support Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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