CarMax Sales Department Employee Reviews
Briefly describe your overall experience at your company
Review from Sales Dept · Posted 7 days ago
Everything is ok. Just looking for your Human Resources number. Thank you.
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Review from Sales Dept
Gteat would reccomens anyone infime driven to work on the sales floor.
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Review from Sales Dept
What do you like best about the leadership team?
Do not have anything to say.
Review from Sales Dept · Posted 7 days ago
Great enthusiasm even if they themselves didn't understand/agree with policies.
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Thats all associates and managers have a say so in the teamwork.
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Teamwork and support we provide to each other.
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fair, reliable. knowledgeable and calm
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What does the leadership team need to get better at?
More and more decisions are being made that negatively impact the sales associates and positively impact customers in minor ways. This is okay, but the sales associates are not compensated and have not had a pay increase in fifteen years.
Review from Sales Dept
Support the sales staff. GET RID OF THE Micro Management! Don't deny it doesn't exist! I'm insulted as a professional, that our management has to resort to micro management because they are incapable of recognizing individuality in people. Strengths and weaknesses What works what doesn't.
Review from Sales Dept
What is the best part about your compensation package?
Cash Back from Health activities
Review from Sales Dept
Its changing to a little better plan in 2025.
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Stock Options For President Club Members
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Insurance is fantastic and stock each year has really helped my family.
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Insurance and 401k are best in class
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Why do you feel undervalued and what would make you feel better about your compensation?
The benefits are way to costly.
Review from Sales Dept · Posted 7 days ago
I would like to see compensation more pay instead of them constantly cutting our pay because a vehicle is remite generated or they already started tye buying procces online.
Review from Sales Dept
Most of our commission is being taken away due to the call center & customers going from store to store in addition to the call center, coupled with losing sales due to people not doing their jobs correctly. It’s really hard to make any money at CarMa
Review from Sales Dept
Do not cut our pay !!
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The compensation hasn't changed in 20 years. It needs to be increased.
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What are some of the best things about your team?
Those that have been their the 3 years of my employment work hard to make things right, but sometimes fall short like most do. But we make it right. I feel my managers have fallen short, or some and some associates as well. I guess i will toss myself in as well.
Review from Sales Dept
They do not care for the sales consultant
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They have great teamwork and most look out for each other and help anyway they can.
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Everyone is respectfull of each others book of business and no one is trying to under cut eavh others sales
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They are understanding and driven!
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What do your coworkers need to improve and how could you work together better?
They need tk step up and do the job that is asked of them instead of being lazy and not wanting to assist customers.
Review from Sales Dept · Posted 7 days ago
What is most positive about the culture and environment at your company?
That i place myself in a happy mood each day and no matter what happens i try to end it that way for myself and others there.
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the staff are friendly and helpful
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Working with the various Departments in House
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it is inclusive and fair across the board
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Staff, management, customers and great product!
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What needs to change to make the company culture better?
Management needs to do better and hold everyonr accountable. Also managers need to show up on time and not leave early.
Review from Sales Dept · Posted 7 days ago
Management needs to set expectations & stop allowing things to continue being done the way the way they are now. There need to be some new procedures implemented to stop costly mistakes from being made & Management needs to insure procedures are being followed.
Review from Sales Dept
A way to make the sales consultants feel more stable in their pay and free in their ability to sell cars as they wish (not including manipulation of the customer) would be helpful for company culture.
Review from Sales Dept
There is no synergy between the different departments. Purchasing, Business Office and especially Inventory. Car prep for delivery is beyond terrible and business office is slow as ever and do not recognize value of time.
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What did you like most about the interview process?
Not very technical; just straightforward.
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It was good fir the moment
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They explain what they Needed and They Alow Me To Explain How I Can Help!
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The hiring decision was made on the spot.
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Relaxed and everyone is so friendly
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What would you improve about your company's interview process?
to be real in all ways
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What makes you most happy at work?
There is nothing to report.
Review from Sales Dept · Posted 7 days ago
Adapting the sale to customer situation
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Going to work each day.
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the friend i have at work makes me a family
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Having a caring RVPGM that wants to develop you and does not micro manage you.
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What's going wrong and how can it be improved?
Stop selling cars that haven’t even been cleaned, they stink, they have mechanical issues and they’re too expensive. CarMax capitalizes on those customers who can’t purchase elsewhere due to bad credit. They have low quality standards & so does their customer
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Leadership has went down the toilet
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What do you like best about your company?
name recognition carries a lot of weight
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What would you most like to see improved at your company?
Co-workers who care as much as I do
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