CentralSquare Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Time for me to find another company that values its employees!!
Review from Customer Support Dept
This company never should have merged. There's now too much for everyone to focus on.
Review from Customer Support Dept
It's been a quick start but everyone is really great and friendly
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
My manager makes me feel like part of the team.
Review from Customer Support Dept
They seem pretty transparent with their accomplishments and short falls. I appreciate the transparency that comes with Townsquare
Review from Customer Support Dept
Every time I have a question I feel comfortable asking my team and they are very helpful and take the time to help me.
Review from Customer Support Dept
I'm new to the industry, but they appear to be Forward-thinking
Review from Customer Support Dept
They are always checking in to be sure I am ok
Review from Customer Support Dept
What does the leadership team need to get better at?
Realize that you can't keep screwing over the employees and expect to get any loyalty out of them.
Review from Customer Support Dept
Everything. This company cares only about profit.
Review from Customer Support Dept
Demonstrating care for the employees.
Review from Customer Support Dept
What is the best part about your compensation package?
Includes good health insurance package
Review from Customer Support Dept
The starting pay was good and the benefits including open PTO and maternity leave are what had me interested from the beginning.
Review from Customer Support Dept
It is an option to have family on the health insurance plan. Thanks!
Review from Customer Support Dept
the Health Benefits package choices
Review from Customer Support Dept
reasonable rates for medical insurance
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I have been told that I have reached the ceiling for my position and cannot get a change in pay unless accepting a higher position, but the responsibilities have increased with no increase in pay.
Review from Customer Support Dept
CentralSquare is a cheap company that does not care about its employees. To fix it: restore original PTO system, restore matching 401k on a per paycheck basis, yearly bonuses.
Review from Customer Support Dept
No bonus, poor merit increase system, everything
Review from Customer Support Dept
The company has repeatedly taken away benefits. There used to be free breakfast and lunch but that was taken away. Bonuses have gone down every year with no concern for the employees receiving them. Obvious HR violations remain ignored.
Review from Customer Support Dept
What are some of the best things about your team?
We all have each others backs and support one another.
Review from Customer Support Dept
Coworkers are knowledgeable but not willing to share their knowledge.
Review from Customer Support Dept
They are all really welcoming and friendly, and always willing to help out
Review from Customer Support Dept
They are all nice and help me when I ask or need it.
Review from Customer Support Dept
Co-workers are kind and helpful!
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Some coworkers are hostile to the point where I dislike interacting with them.
Review from Customer Support Dept
Too low in number to effectively handle backlog in addition to incoming tickets. Interactions are generally rude/unprofessional.
Review from Customer Support Dept
Working remotely is difficult to say.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
They make sure that work/life balance is a priority.
Review from Customer Support Dept
The PTO policy is reasonably generous.
Review from Customer Support Dept
the culture is open and honest
Review from Customer Support Dept
I enjoy having the opportunity to work remote for a Florida company when I work in another state.
Review from Customer Support Dept
Flexibility in work/life balance. Many opportunities for self-motivation.
Review from Customer Support Dept
What needs to change to make the company culture better?
Find a CEO with a good plan and keep him/her in place. Fire all the woke managers and ELT members that the last CEO hired. Trying to turn the company into a woke company did nothing but divide the employees. Start with Alana in payroll!!!
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
That I am not micro managed. I am trusted to do the work that I need to do.
Review from Customer Support Dept
my coworkers and having things to do
Review from Customer Support Dept
Working from home I can go at my own pace in this position but still ask the questions if I need to.
Review from Customer Support Dept
Working from home. Weekly team meetings to keep communication open and informative.
Review from Customer Support Dept
Earning a good wage while helping people
Review from Customer Support Dept
What's going wrong and how can it be improved?
Being owned by Bain Capital is a huge negative. They are only concerned about the bottom line and not the employees. Take the company public and start awarding stock to the employees. Once they have a share of ownership, their attitudes will change tremendously.
Review from Customer Support Dept
Poor product quality leading to customers ditching the product
Review from Customer Support Dept
Too high a workload without options for effectively handling it.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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