Centura Health Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Ups and downs. Only thing keeping me with centura is the insurance.
Review from Customer Support Dept
Review from Customer Support Dept
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What do you like best about the leadership team?
Leadership can be positive in training new work flows.
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That they give us recognition
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What does the leadership team need to get better at?
Taking care of patients and not worrying about how much this quarters bonus will be. Centura does not care about patients or employees. Corporate showed their colors with COVID. Im essential but not essential enough for a bonus or COVID pay. At my office we all had to use our PTO or no pay.
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Caring about human beings: patients, employees, anyone
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Listening to and connecting with employees
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What is the best part about your compensation package?
The 401 K retirement help
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health insurance and retirement program
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Retirement benefits are pretty good
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Why do you feel undervalued and what would make you feel better about your compensation?
Nothing. According to corporate we are all replaceable. With everything we are going through they have treated us poorly. All support staffing is is the back the wipe their shoes on as the enter the corporate office. With out us they don't get paid.
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What are some of the best things about your team?
The team members are open and willing to assist
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We work together during very difficult situations
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We are working through this with very little support from corporate. We are pulling together for our patients.
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Extremely warm, caring, professional people who actually engage with patients and make a positive difference in their lives
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Supportive kind thoughtful helpful listens
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What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Centura Health yet.
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What is most positive about the culture and environment at your company?
We struggle to do our best overcome great hardships
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Only positive is the fact that we have pulled together for the patients.
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It Is very supportive and helpful
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What needs to change to make the company culture better?
Fire the CEO, replace the entire executive team, stop being such insensitive, offensive religious fundamentalists
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
Listen more to what's unique about the person sitting in front of you, ask yourself how this individual might actually enhance your team and improve patient outcomes. Don't be so, um, anal retentive about things that don't matter. Humanize HR.
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What makes you most happy at work?
Helping patients and knowing I make a difference
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What's going wrong and how can it be improved?
There needs to be more focus on the customer and not the staffs personal life. The customer is more important and should never be neglected
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Corporate. Clean house. Put people in charge that have actually worked in the medical field.
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Management, management, management, management and, oh yeah, management. Replace the entire corporate machine with human beings. It's simple, really.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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