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ContactPoint360 Claimed Company
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents.
At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued.
We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. read more
Pay is okay Benefits are bad Other departments arent as enthusiastic No promotion ladder No incentives
Briefly describe your overall experience at your company
It was good solid 2 years and ai have lesrned alot. It is good experience but I,dont think a 3rd yesr would be beneficial
What is most positive about the culture and environment at your company?
The fact that you try but execute poorly
What makes you most happy at work?
Getting tasks done and project planning
What are some of the best things about your team?
Training team is all good
What makes you most happy at work?
Training my trainers to be effective at their jobs
Why do you feel undervalued and what would make you feel better about your compensation?
Benefits needs to be more.
What do you like best about the leadership team?
I love that my manager is personally involved in my growth
What is most positive about the culture and environment at your company?
Training team cebu helps each orher with a positive environment. I cant say the same for the other departments
What do your coworkers need to improve and how could you work together better?
Agents need to be profiled better. Attitude problems ahould have more severe consequences. It takes a yeat of observation to really remove them
Why do you feel undervalued and what would make you feel better about your compensation?
Tasks are given which is good however there is no proper channeling of feedbCk and because there is no score card there is no proper evaluation. It is based solely on how you can please the upper management.
What do you like best about the leadership team?
Managerial level is good. Supervisorial level is good Senior Managers tend to build empires and play eith favorites. No score card for operations and QA Ownership is unclear
Other Employee Reviews for ContactPoint360
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